Steven Eversoll Email & Phone Number

Reston, Virginia, Us

• Worked with the CRM team to groom user stories such as clarifying or augmenting user story acceptance criteria, points, etc.• Some hands on configuration of Salesforce Platform including Users, Reports, List Views and Page Layouts. • Experienced with Salesforce Communities, Lightning and the Health Cloud Platform. • Works with Exam and Medical Operations, Professional Services to include Finance and Provider Services, Product Team, QA, System Admins and Architects to understand their goals and help define system solutions.• Married understanding of business with systems expertise to provide input to strategic technical roadmaps as well as proactively identify and address delivery needs based on roadmap.• Worked with Product Team and Business to orchestrate end-to-end solutions by considering integration(s) needed amongst varied best-of-breed applications that come into play throughout a transaction’s lifecycle.• Anticipated bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.• Sought out ways to utilize SFDC to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.• Lead and mentor new team members to bring them up to speed.• Worked together with technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications when needed.• Based on experience, can estimate the time to implement functional or Business unit level solutions.• Collaborated with key constituents in user acceptance testing for changes to supported CRM systems as well as facilitate seamless implementations of new functionality through targeted communications, demos, and the user training.

Cape Canaveral, Florida, Us

Developing and instituting best business practices in areas of the corporation including, Operations, Information Technology and Business Administration. Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skills sets, and designing process and system improvements to increase productivity and reduce cost. Collaborated with business users and IT staff for information gathering. Generated requirements and full recommendation for system automation and refinement. Created system, functional documentation and system design specification for system upgrades and end user training. Managed multiple business change and development projects simultaneously to meet expected deadlines.

Cape Canaveral, Florida, Us

Oversee and Manage a variety of Deployment, Non Deployment, and Medical Surveillance programs.Manage a team of 12-42 employees.Assemble the ground work for successful programs to include identification of exam components based on SOW, design forms, processes, exam kit templates, coordinate data base setup, billing processes, and reports.Successfully developed a 100% paperless program for client with operations based in Cuba.Analyze existing programs to improve productivity and quality of the product we produce.Develop interchangeable Quality Assurance processes and tools to improve the efficiencies of our programs.

Cape Canaveral, Florida, Us

Planned and developed many Turnkey group event programs. Coordinate the staffing and logistical set-up of medical, fitness, laboratory, and ancillary testing within hiring centers, hotels, and mobilefacilities for events ranging from 10-400 candidates per day. Setup all hard wired and wirelesscommunication systems for networking computers, printers and internet accessed equipment.Accountable for ensuring all medical equipment and local staff arrive and leave the events in anefficient and timely manner. Responsible for training medical and administrative staff. Continuouslyassess candidate and process flows for improvements and make adjustments as necessary. Maintain ateam environment—internally as well as with our client. Compile and analyze metric and performancereports to identify inconsistent trends or problems with the equipment, staff or hiring center and makerequired adjustments.

Cape Canaveral, Florida, Us

Responsibilities encompass numerous areas within the project. Develop and implement processes, manuals, forms, and filing systems. Coordinate out-sourced document warehousing, printing, and office supply vendors. Gather, analyze, and compile statistical reports on a daily/weekly/monthly basis to increase productivity, and ensure data quality and accuracy—both internally and for the customer. Train new employees on administrative and quality processes and procedures. Various other duties include data entry of medical information, scheduling, and logistical work.

Irvine, Ca, Us

Interview, hire, coach and delegate to both employees and shift leads. Customer relations with completecustomer satisfaction as the goal. Prepare and make daily bank deposit. Compile and place weeklyfood order. Prepare daily and weekly paperwork including opening and closing reports, transfers, cashperformance logs, inventory, service time, and scheduling.

Ca

Organization and management of banquets and functions including customer relations, foodpreparation, cocktail service, bar backing, cash handling and paperwork

Duties included food preparation and serving.