Steven Fellows Email & Phone Number

Dover, NH, US

Medford, Massachusetts, United States

• Managed development and integration of APIs that process 400K accident management service requests annually. Coordinated client upgrades to latest API specifications, doubling the frequency of straight-through.
• Led product development for crash response program to reduce claims costs for insurers, while also protecting the health and safety of their customers. Facilitated customer journey mapping and feature identification.
• Implemented multiple enhancements, including A/B testing and automated screening, that increased true positive crash responses while saving clients 10-15% monthly through reduced agent involvement with false positive.

• Led technology development for professional liability insurance program with $30M in annual premium and $5M in annual revenue. Directed transition project moving from legacy system to cloud-based platform with.
• Coordinated Agile project teams in North America, Europe, and Asia using Scrum methodology. Defined features and user stories through regular backlog refinement. Led daily standups to monitor progress and address.
• Developed document generation solutions for 20 products in US and UK, including quote proposals, policy forms, and invoices. Identified requirements with product owners and collaborated with data architects to.

Portsmouth, New Hampshire

• Developed specialty insurance programs by researching industry dynamics, analyzing premium and loss history, preparing pro forma forecasts, and creating carrier submissions. Contributed to programs producing over $20M.
• Enhanced existing programs producing $350M in premium and $45M in revenue annually through detailed research including claims analysis, client prospecting, coverage comparisons, and competitor profiling
• Performed additional research as needed including competitive intelligence gathering, filing reviews, financial statement analysis, and revenue forecasting. Coordinated project team efforts to meet deliverable.

• Conducted research on career development and decision making, yielding publications and presentations in top management journals and conferences.
• Taught courses in organizational behavior and negotiations, earning teaching awards and excellent student reviews (average 4.65 / 5) through a dynamic, project-oriented approach to learning.

• Led team responsible for corporate credit card and expense reporting. Engaged corporate cardholders to adopt best practices, growing annual issuer rebates by 33%.
• Coordinated system enhancements and customer support for expense reporting software. Created interactive training plans to assist new users and generated help desk scripts to standardize and simplify answers to common.
• Provided monthly statistical analyses of bank fee budget and assisted in RFPs to consolidate service providers and obtain volume pricing discounts.

Master Of Science (Ms), Management

Mba, Finance

Ba, Financial Economics