Steven Finney Email & Phone Number

United States

Consistently exceeds performance metrics by securing 80+ approvals weekly and managing a 300+ referral queue in Epic Software, demonstrating exceptional ability in multi-account management while ensuring customer satisfaction Fosters and maintains strong cross-functional relationships with internal & external stakeholders contributing to streamlined workflows, improving efficiency, and enhancing patient experience through collaborative efforts Managed 100+ daily inbound calls with promptness and professionalism, ensuring patient confidentiality, maintaining comprehensive documentation of customer interactions, and providing effective resolutions to enhance customer trust and satisfaction

United States

Leveraged empathy and active listening to efficiently manage 100+ daily calls, while accurately diagnosing issues, effectively escalating complex cases, and crafting tailored resolutions to ensure public safety and customer satisfaction Ensured reliable and timely update of system information, meticulously documented activities, and reviewed restricted account details with a high level of responsibility, trust, and attention to detailProvided exceptional customer service by greeting callers courteously, professionally answering inquiries, and processing customer paperwork, thus contributing to an efficient and supportive customer experience

Louisville, Kentucky, United States

Uncovered and provided critical evidence for an internal investigation, resulting in the recovery of over $1M in stolen merchandise, demonstrating exceptional analytical and problem-solving skills Conducted 50+ daily audits to identify discrepancies, shrinkage, and other security concerns which proactively highlighted opportunities for minimized risk and contributed to improved operational integrity

Louisville, Kentucky

Facilitated engaging painting classes for a diverse customer base of 80+ attendees to foster an inspiring environment where creativity and skill development were the priority Analyzed individual learning challenges and provided tailored guidance to help customers overcome these obstacles, showcasing personalized support and a commitment to customer success and satisfaction Delivered exceptional customer service by warmly welcoming customers, addressing inquiries about products and services with knowledge and enthusiasm, and effectively resolving any issues to enhance the customer experience

Facilitated access control procedures for a diverse workforce of over 300 personnel, ensuring seamless onboarding, modification, and deactivation of access badges while concurrently providing comprehensive training on Asset Protection policies and procedures during New Hire Orientation sessions, showcasing strong communication and training abilities.Monitored and maintained the safety and security of 300+ employees and assets valued at $5 million by effectively utilizing CCTV systems to oversee activities both inside and outside the premises, demonstrating keen attention to detail and a proactive approach to ensuring a secure environment.Managed the logistical operations of processing 80+ inbound and outbound trailers daily, each containing high-value products totaling over $2 million, leveraging a sophisticated data entry system (RedPrairie) to ensure accuracy and efficiency in logistics operations, showcasing strong organizational and problem-solving skills.Conducted meticulous physical security screenings of individuals and their belongings upon exit from the distribution center premises, utilizing advanced security tools such as walkthrough and hand-held metal detectors, as well as Electronic Article Surveillance, to uphold facility security protocols and prevent unauthorized activities.

Warner Robins, Georgia

Demonstrated keen attention to detail and adherence to protocol by conducting thorough searches of 250 vehicles and 250 Third Country Nationals daily while effectively mitigating potential threats, showcasing an ability to prioritize safety and protect vital resourcesExhibited strong problem-solving and crisis management skills by swiftly responding to six in-flight emergencies. Coordinated secure routes and perimeters for emergency services, ensuring the safety of $32 million worth of assets, highlighting the ability to remain calm under pressure and prioritize resource protectionEnsured a high level of security and compliance by achieving 100% adherence to gate access checks. Meticulously verified military and civilian identification, demonstrating a commitment to maintaining strict security measures and ensuring the safety and well-being of all individuals

Associate Of Arts - Aa, Art

Certificate, 911 Emergency Dispatch