Steven Fitzpatrick Email & Phone Number

I am an experienced Senior Executive who has led large teams for over a decade across every facet of the general insurance industry. I enabled our businesses to operate highly effectively and efficiently, implemented major transformative programs, improved ongoing operating performance, and delivered regulatory change and risk uplifts to ensure sustainable growth. Key Achievements- Led teams of over 1500 + people, driving high-performance outcomes whilst also managing a large IT transformational change initiative across our business.- Operations include onshore and offshore call centers, branches (company-owned and contracted), all digital channels including social, back-office support functions. - Rollout of the NRMA Insurance Brand in new markets in Western Australia and South Australia/Northern Territory as part of our expansive growth strategy delivering significant brand value and new customer growth. - Delivered the transition and consolidation of SGIO, SGIC, CGU Direct, and HBF General Insurance customers into the NRMA insurance products and services.- Developed and delivered a claims operational strategy for our large-scale claims spend of $4.5b cost per year and delivered several supply chain initiatives to deliver lower claims cost.- Completed several business acquisitions to deliver a vertically integrated supply chain with adjacency services- Delivering the highest Colleague and Customer engagement scores I am known for:- Developing strategic plans and reliably delivering- Courageous authenticity in leadership with a compelling and clear communication style at all levels.- Ability to analyse complex information, develop plans and communicate clearly.- Open-minded, adaptable, and highly resilient.- Systems designer and thinker and a clear track record of navigating complex regulatory environments and getting things done- Coaching and mentoring others