● Owner of the procurement and comprehensive ongoing management of TransUnion's UK data suppliers in the UK, US and EU regions● Defining, measuring and monitoring all aspects of supplier performance ensuring compliance with contractual obligations and third-party risk management frameworks● Continually identifying new opportunities for data to achieve cost savings, efficiencies, enhancements, and revenue opportunities ● Developing and maintaining strong relationships with TransUnion's data suppliers and key internal stakeholders, gaining an understanding of the strategic goals of our suppliers and stakeholders to support mutual growth● Leading strategic sourcing and efficiency initiatives● Developed this newly created role at the time, implementing SRM frameworks and ensuring compliance with Transunion policies, bringing rigor to the management of our critical data suppliers

● Responsible for being the key interface between the UK IT business and Global Procurement UK helping UK IT stakeholders navigate everything Procurement and ensuring clear 2-way communication of requirements and upcoming demand planning.● Responsible for ensuring the UK IT community are conducting effective supplier relationship management and governance with supporting KPI’s.● Responsible for leading regional and supporting global IT contracting activity. In addition, supporting the same activity for TU professional services for the UK.

● Led a cross-functional assurance department to design and implement key business policies to ensure excellent customer outcomes and mitigate a maximum potential regulatory fine of 10% of group turnover.● Designed and implemented a robust cross functional governance structure across business segments requiring cultural change, breaking down silo working and aligning key customer outcomes. This resulted in one overall business approach to our key smart obligations, demonstrating business compliance to our external regulators. ● Responsible for providing assurance to business and npower leadership teams through coordinated assurance activities, making recommendations where we have risks and where we can make improvements to our smart rollout and mass deployment capabilities.● Responsible for 10 FTE and the management and development of 4 Direct Reports. Key experience in supporting employees through consultation processes and managing mental health challenges faced by team members day to day while maintaining an engaged and driven team.● Excellent feedback received from stakeholders, peers, and employees though company applause schemes and regular 360 feedback.

● Responsible for the assurance of industry regulations, managing mitigation plans, and holding the wider business to account, resulting in compliance with obligations or a risk acceptance position.● Responsible for the management of key stakeholders across multiple business segments, driving cultural change and best practice, resulting in a greater compliance position against our obligations.● Designed and wrote key policy documents interpreting regulatory advice, providing guidance and clarity to the wider business segments resulting in compliance with our mandatory supplier obligations.

● Owner of 3rd party relationships with key suppliers and day to day contractual obligations, responsible for maximizing performance, incident management and adherence to SLA’s.● Process owner for stock procurement and the production of cards and PINs for the bank’s UK operations.● Responsible for Operational and Budget planning for all processes across all card and PIN processes.● Collaborating with IT functions, designed and implemented a card dormancy policy and process resulting in savings of 2.3 million pounds to the business.● Reduced the banks plastic obsolescence bill by 50% though data analysis of stock management processes and rationalising plastic lines on the back of regulatory changes.● Designed and implemented a supplier control framework and daily dashboards, resulting in better visibility of risks and quality fails through processes enabling me to act on 1% gains.● Lead the role out of cultural risk workshops with suppliers resulting in improved supplier engagement leading to the reduction in supplier caused incidents which were impacting the banks customers and placing emphasis on getting it right first time.● Reviewed end to end customer journeys, streamlining processes resulting in 10% reduction in complaints related to supplier processes.● Management of two direct reports, providing ongoing coaching and development.

● Responsible for the processing of credit card applications offshore● Driving focus on building and maintaining internal, external and offshore stakeholder relations and embedding appropriate controls and quality adherence.● Responsible for the management of two direct reports and a team of 30 people offshore.● Leading on improving existing processes on and offshore, supplier management and embedding controls.● Subject matter expert for credit cards

Underwriting Credit Cards & Personal Finance agreements. Risk assessment, affordability and fraud checks.