Steven Leclercq Email & Phone Number

Atlanta Metropolitan Area

- Created onboarding resource site welcometowellstar that averages over 10,000 visits a month - Redesigned new leader orientation program into a two-day in-person experience with an - - - Accompanying teams channel, monthly sustainment touchpoints- Co-wrote business case for VR learning and came up with VR leadership development learning - -- - Recommendation/strategy in partnership with Moth + Flame - Created VR tours of all of the Wellstar Facilities - Own the design and implementation of the Wellstar New Team Member Experience - Generate business and talent strategy for the new team member/leader onboarding function

Greater Atlanta Area

Successes: Formed learning strategy to align manager training to one path so that all managers are getting the same foundational knowledge Led company through change management from Cornerstone to Workday Learning  Co-created definitions for talent pools (Key Talent, High Potentials, Well-Placed, Redirect) Co-authored and led effort to create company competencies for the entire company Led search for company DE&I vendor  Led and co-developed remote learning strategy to keep workers engaged during Pandemic Created and led strategy for company-wide needs analysis Expanded and oversee company’s enterprise learning portfolio that was strictly instructor led to now include a blended approach with a focus on self-paced and virtual instructor led courses Consulted with business leaders to identify leadership needs and recommend solutions

Alpharetta, Ga

 Conducted a needs analysis for all of LexisNexis Risk Solutions and Reed Business Information to identify talent needs and skill gaps. Created custom 70-20-10 learning approach recommendations for each business unit resulting in a global learning portfolio covering leadership, management, andcore & professional training for over 8,500 employees. Created a learning measurement strategy for several Risk Solution and Reed Business Informationprograms including Manager Foundations, Six Sigma Green Belt, and a manager development program for the Customer Operations team. The strategy, based on Kirkpatrick’s Model consisted of levels 1-4 measurements. Provide learning and development-consulting services for our business groups.Identified a leadership communication need for an SVP and his team in the Insurance business unit and created a leadership develop learning path based on the EQi 2.0 assessment with the following outputs: action plans, peer coaching sessions, and push notification learning

Atllanta Ga

 Managed a team of nine instructional designers tasked with creating sales, technical, functional, and management training.o focused on solutions-based selling Led the project team that created the first augmented reality-training module on Smart Cities for theIoT group with over 3000 students consuming. Oversaw the design and development of the first product and sales training curriculum for the IoTgroup and AT&T resellers. This consisted of 14 modules with over 24 lessons; 330 peoplecompleted the curriculum in the first year. Designed the new hire onboarding experience for all new IoT employees consisting of a blendedlearning approach with videos from leaders, infomercial type videos on key business segments, and virtual and in-person instructor-led content. We completed the onboarding of 115 new hires in the first year.

Atlanta, Ga

Responsible for initiating, planning, executing, controlling, and closing complex application andsystem implementation projects following the product development lifecycle. Managed the end-to-end General Motor’s 4G LTE European Launch project from proof of conceptto market launch over the course of 14 months. Managed Red Bull’s smart cooler project from proof of concept to product launch over the course of10 months.

Greater Atlanta Area

2012 – 2014 Managed a team of three instructional designers tasked with creating alarm monitoring and system support training for frontline call center employees and managers. Program managed two curricula covering 30 courses for alarm monitoring call center staff and technical support specialists. These curricula covered four call centers and 300 employees. The curricula covered functional, technical, and systems training. Created an Advanced Monitoring curriculum for call center staff that had been on the job 10 to 12 months. The curriculum was experiential based and consisted of two in-person class sessions with problem based scenario exercises and simulations and two-week periods in between focused on on - the - job experiences.

Greater Atlanta Area

• Managed a team of 3 instructional designers tasked with creating frontline and operational training.• Served as program manager for two curricula that cover 30+ programs.• Oversaw end-to-end process responsibility to ensure courses were delivered on time.• Developed training materials for media, web-based, leader led web-based, and classroom training.• Utilized Rapid Prototyping and ISD theories for iterative design in a start-up environment.• Evaluated effectiveness of the curriculum including conducting pilots and facilitating alternative delivery methods.• Created the means by which the knowledge was attained and implemented it using the A.D.D.I.E, ISD, or EPSS models.• Maximized the effectiveness of the training using social media and other methods to facilitate knowledge transfer.• Measured the level of proficiency and knowledge attained via training by using Kirkpatrick levels 1-4.• Wrote level 1, level 2, and level 3 assessments to assess levels of knowledge gain according to Bloom's Taxonomy.

 Created the first virtual training curriculum for the Xactimate estimating software. A week long in- person course was converted to a three day blended virtual course utilizing the Flip Learning where pre-work was completed before instructor-led sessions focused on skills application. Created the first recorded video series on how to use features in Xactimate and the claims processing system as part of a newly created just-in-time library of resources. Facilitated both in-person and virtual sessions of the Xactimate course training over 700 people in six years.

Led twelve instructor led training sessions in five regional offices• Coordinated reinspections• Conducted onsite inspections with new claim reps

I handled property claims up to $150,000 in both Homeowners and Commercial Lines. I also liasioned with local agents and mentored all new hires in customer service, scoping, and estimating.

responsible for weekly schedule, opening and closing the store, reconciling daily finances, store layout and displays, inventory, customer complaints

Executive Mba, Business Administration And Management, General

B.S., Psychology

Activities and Societies: Phi Kappa Tau

B.A., Political Science, 3.2

College Prepatory, Liberal Arts, 3.76

Activities and Societies: Beta Club ( Secretary), National Honors Society, Key Club, Interact Club, Gymnastics Team Manager, Track Team.