Steven Gagnon Email and Phone Number
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Leader in Chief of Staff | Project Management initiatives that transform the user experience for businesses and consumers. Experienced, high-performing Enterprise project management, and client services professional with proven success in recognizing for ability to identify, design and deploy innovative business and technologies that result in improved system integration, business process, increased production and decreased expenses. Expert in development of scalable project initiatives for the product lines, Enterprise, Inter-Departmental & Cross-Functional business groups into profitable and value-added business solutions. Proficient in comprehensive analysis of improving process efficiency and effectiveness to enhance the company bottom line.
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Program ManagerRestaurant Supply Chain Solutions, Llc - A Yum! Brands Co-Op Jun 2024 - PresentLouisville, Ky, UsRestaurant Supply Chain Solutions, LLC (RSCS) based in Louisville, Ky., is the largest purchasing cooperative in the quick-service restaurant industry. With an annual purchasing volume of over $5.8 billion, RSCS negotiates volume purchases of food, packaging, equipment and other supplies from manufacturers and suppliers for purchase by operators and distributors who supply operators. RSCS is the exclusive supply chain management organization for Yum! Brands, Inc. and its three national restaurant systems: KFC, Pizza Hut and Taco Bell. Based in Louisville, Ky., Yum! Brands is the world’s largest restaurant company in terms of system restaurants with more than 35,000 restaurants in 100 countries and territories. -
Ceo | WatchmakerEques Timepieces May 2022In the world of timekeeping, Eques Timepieces shines as a beacon of innovation and passion. It all began with a Mickey Mouse watch gifted to me at six years old, sparking a lifelong fascination with timepieces. Fast forward to 2000, when a simple question from my wife changed everything. "How about you just make one?" Inspired, I delved into the art of watchmaking, fueled by a desire to create something truly special. Over the next two years, I honed my craft, shaping Eques into a symbol of craftsmanship and dedication to the timeless art of horology. -
Digital Project ManagerFirst American Jul 2022 - Dec 2023Santa Ana, Ca, Us• Strategic Leadership: Lead and guide property data product teams in developing and executing product strategies, roadmaps, and planning processes for both new and existing product lines, ensuring alignment with customer segments. Focus on incorporating technology solutions, innovative data assets, and advanced data delivery capabilities.• Collaborative Vision Building: Collaborate with sales, data operations, engineering, and customers to articulate a compelling vision for the expansion of DNA data and solution offerings into key lending and settlement service segments.• Market and Competitive Analysis: Conduct and analyze market and competitive research to gain valuable insights into customer behavior, product satisfaction, and emerging business opportunities, informing strategic decision-making.• Product Roadmap Implementation: Drive the implementation of the product roadmap by providing guidance to product teams, development teams, and stakeholders. Ensure that the evolution of products and priorities aligns with experiences derived from market and competitive research, resulting in impactful future product releases.• Business Case Development: Develop comprehensive business cases justifying the introduction of new products/services or significant changes in current offerings, ensuring strategic alignment and financial viability.• Requirement Translation and Definition: Translate product strategies into detailed requirements, defining high-level requirements for the entire customer experience. This includes specifying product features and functions, target markets, and pricing.• Cultural Promotion: Foster an agile and results-driven culture, promoting a mindset of innovation and excellence. Support the creation of customer experiences that are user-friendly, efficient, and set industry standards. -
Product Owner, Technology Product Management (Pmo - Csm - Cspo)Loandepot Apr 2022 - May 2022Irvine, California, UsCompany Owner of MS 365 Dynamics, MS Suite, Power App | Automation, JIRA, Workday and Zendesk to improve efficiencies, improved system integration, business process, increased production, and decreased expenses. -
Chief Of Staff | Program Management (Pmo) | Project Manager (Credit Risk Manager)Loandepot Apr 2019 - Apr 2022Irvine, California, UsDriven and advises senior leadership on key areas of opportunity and investment for process improvements, trains employees on lean concepts, tools, and techniques. Facilitates business process redesign workshops. -
Project Manager, Enterprise Development Of Corporate StrategyLoandepot Feb 2017 - Mar 2019Irvine, California, UsPrioritize business initiatives across the Enterprise (11 companies and 4 Joint Ventures) to guarantee the execution of deliverables are completed in a timely manner & defined within project standards. -
Project ManagerModus Group, Llc Jan 2016 - Feb 2017Huntington Beach, Ca, UsModus powers the world’s most advanced and innovative vehicle tracking system for insurers, fleet managers and businesses that rely on superior driver and vehicle performance.The affordable, easy-to-use platform reliably and accurately tracks vehicle location, monitors vehicle condition, and scores driver performance–all from your browser or mobile device.Plus, it sends customizable alerts and push notifications in real time to enable safer driving and optimize both vehicle efficiency and longevity. Accelerate your business’s performance with Modus. -
Project ManagerEyemagine Feb 2015 - Dec 2015Irvine, Ca, Us -
Account ManagerEyemagine Nov 2014 - Feb 2015Irvine, Ca, Us -
Sales Account Support ManagerSulzer Aug 2011 - Sep 2014Winterthur, Ch- Serve as lead account representative for top 35 accounts which details 60% of clients resulting in over $13 million of yearly sales. - Liaise between customers and other business units resolving complaints concerning deliveries, invoices and billing discrepancies, and negotiate pricing and discounts based on predetermined scope. - Interpret customer requests, monitor performance and delivery, and investigate complaints by collecting analyzing information based on Return On Investment (ROI), Request For Proposal (RFP), and Request For Quotation (RFQ). - Identify sales opportunities while exploring new ventures through evaluating customer’s needs. - Coordinate with relevant functions on technical and/or quality issues. - Implement new business ideas and marketing materials to achieve sales objectives, including marketing prospectus, online product reference material, and reference material for the sales team. - Manage effective technical communications between technical services, sales, and operations while coordinating technical communications with key customer accounts. -
Client Services LiaisonSulzer Feb 2011 - Aug 2011Winterthur, Ch- Reviewed and evaluated customer performance, pack standard requirements, delivery schedules, and material and labor cost estimates.- Administered customer service accounts to achieve division business objectives and meet customer performance expectations.- Monitored daily screens/reports to efficiently assess the pool of orders flowing through our supply chain to customers. - Analyzed current and future orders to maximize revenue and ensure customer satisfaction. -
Fund Reporting Control AccountantFidelity Investments Jan 2010 - Dec 2010Boston, Ma, Us- Obtained knowledge of fund reporting processes including core functions like share proof exception and pre-booking processes. - Accountable for processing daily morning shareholder transactions by fund activity, redemptions, reconciliations (new, shared and washed) and breakage of activity within each fund to reflect shareholder information accuracies and activity.- Ensured automated reporting systems were generated to reflect shareholder activity from transfer agents, custodian banks and fund administration. - Analyzed share/cash dilutions and variances of cash/share proof inquires and fund releases. -
Specialized Market Data AnalystFidelity Investments Aug 2007 - Jan 2010Boston, Ma, Us- Responsible for data accuracy and dependability while delivering technical expertise and ensuring adherence to all firm, industry, vendors and exchanges requirements. - Learned and interpreted domestic and international data behavior.- Communicated and implemented data notifications with vendor management and exchanged change data behavior by researching how to execute quality control measures.- Analyzed and developed product/data augmentation. -
Financial RepresentativeFidelity Investments Apr 2007 - Aug 2007Boston, Ma, Us- Engaged, consulted and advised customers in obtaining financial success. Provided financial direction and made stock trades, assisted with portfolio management, asset allocations and investment management. - Provided products, services, market news and quotes, and tax and retirement-related information. -
Client Services RepresentativeFidelity Investments Jan 2004 - Apr 2007Boston, Ma, Us- Built relationships with non-profit organizations to evaluate donor recommendations that complied with IRS, domestic and international 501(c)(3) non-profit organization guidelines.- Facilitated account set-up and changes, authorized interested party set-up and maintenance, administered successful opening and closing of accounts. - Suggested process improvements and system enhancements to increase efficiency and/or mitigate risk to the organization.- Maintained effective business relationships with business partners
Steven Gagnon Skills
Steven Gagnon Education Details
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Mount Washington CollegeMarketing -
Mount Washington CollegeMarketing & E-Commerce
Frequently Asked Questions about Steven Gagnon
What company does Steven Gagnon work for?
Steven Gagnon works for Restaurant Supply Chain Solutions, Llc - A Yum! Brands Co-Op
What is Steven Gagnon's role at the current company?
Steven Gagnon's current role is Program Manager.
What is Steven Gagnon's email address?
Steven Gagnon's email address is sg****@****tam.com
What schools did Steven Gagnon attend?
Steven Gagnon attended Mount Washington College, Mount Washington College.
What are some of Steven Gagnon's interests?
Steven Gagnon has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Steven Gagnon known for?
Steven Gagnon has skills like Management, Customer Service, Sales, Process Improvement, Marketing, Analysis, Leadership, Microsoft Office, Account Management, Business Development, Training, E Commerce.
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