Steven Goodison Email & Phone Number

Simsbury, Connecticut, United States

Windsor, Connecticut

Primary point of contact with customers, communicating with them regarding the schedule and other issues on an on-going basis. Acts as voice of the customer within the organization.* Manage relationships with the customer base fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties.* Responsible for establishing and maintaining the contractual and commercial relationships with customers. Communicate requirements within the organization.* Partner with internal teams to provide documentation, information and guidance on impacts of difficulties and/or delays to delivery schedules.* Accountable for price, cost, inventory, quality, and delivery as it relates to assigned customer base.* Develop and execute program presentations for both internal and external customers as well as summary documents for leadership review.* Develop and execute effective strategic plans to manage customer relationships.* Lead multi-disciplinary teams (sometimes across multiple sites) to execute programs in accordance with quality, schedule, and cost commitments.* Furnish advice, counsel, and general staff support to all departments in relation to program management.* Utilize ERP system for transactions and analysis.

East Hartford, Ct

Managed relationships with the client and internal stakeholders.* Researched the marketplace for potential opportunities and pursue leads.* Kept Customer Relationship Management database updated with relevant status of opportunities.* Built proposals based on client needs and drive to contract closure.

East Hartford, Ct

Managed relationships with the client and internal stakeholders. Present project performance weekly and financial health monthly to the Vice-President. Provide monthly invoice justification for each project.* Ensured that all projects were delivered on-time, within scope and within budget.* Developed detailed project plans to monitor and track processes.* Measured project performance using appropriate tools.* Performed risk management on all active projects.* Assisted in the definition of project scope and objectives, including all relevant stakeholders andensuring technical feasibility.

Windsor Locks, Ct

Managed customer expectations for product delivery and performance. Point of contact for technical resolution of field issues. Sustainment focal. Expedited responses to customer field shortages.

Windsor Locks, Ct

Served as IPT Lead for FADECs and customer point of contact for life cycle of product.

Windsor Locks, Ct

Operated as Control Systems Test lead responsible for monitoring engine control systems before, during and after validation tests. Modified operation system profile maps to support varied engine conditions.

Windsor Locks, Ct

Component Integrated Product Team (CIPT) Associate.

Bachelor’S Degree, Engineering (Concentration In Electrical)

Bachelor’S Degree, Instrumentation And Computation