Steven Granger Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

• Develops a well-trained sales staff that meets or exceeds all sales quotas• Increase market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures• Develop Salesforce training for market locations; train managers on navigating Salesforce data and analytics • Ensure that Sales Counselors utilize methods set forth in training manuals while observing Company policies and procedures• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service• Develop marketing programs that complement the geography, demographics, ethnicity, or religious community • Analyze and be aware of competitor pricing• Plan and participate in community events designed to develop prospects and heighten awareness of the location• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws• Prepare reports that demonstrate compliance with financial controls• Maintain all marketing materials, training manuals, sales equipment and other sales supplies• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure• Ensure compliance with sales practices with federal, state/provincial and local regulations

Hollywood, Florida, United States

• Collaborated with owner to understand the organization’s goals and strategy related to recruiting, talent management, and sales goals• Managed staff operations, regulations, and scheduling• Directed diverse applications requiring advanced knowledge in over 1,000 plus products identifying pricing, financing, and product descriptions• Maintained knowledge of trends, best practices, regulatory changes, and modern technologies in recruiting and talent management• Served as family planning advisor within a community over 1,000,000 in population with diverse backgrounds and demographics• Developed and implements a pre-arrangement screening program that helps families’ complete decisions during a highly stressful time • Developed and implemented cemetery service tracking software that improved communication between funeral services and grounds staff; Saving over 100 hours a week in time management • Assisted Memorial Department with updated tracking software, order forms, and inventory; improving order times and over 40 hours a week in the memorial department• Improved Cemetery property tracking by developing a property track and dashboard tracker; helping find over 300 new properties valued over 5 million • Developed family service data tracker; supplying advanced data tracking that allowed over 100 hrs. saved from previous data systems

Hollywood, Florida, United States

• Served as family planning advisor within a community over 1,000,000 in population with diverse backgrounds and demographics• Developed and implemented a pre-arrangement screening program that helps families’ complete decisions during a highly stressful time• Found, probed, and turned available for sale 167 previously not for sale cemetery properties valued over 2.5 million dollars’ worth of revenue• Developed and implemented cemetery service tracking software that improved communication between funeral services and grounds staff; Saving over 100 hours a week in time management• Assisted Memorial Department with updated tracking software, order forms, and inventory; improving order times and over 40 hours a week in the memorial department• Improved Cemetery property tracking by developing a property track and dashboard tracker; helping find over 300 new properties valued over 5 million• Conducted interviews with over 100+ families covering services, inventory requirements, and property location requirements• Managed applicant tracking system (ATS) to monitor 100+ candidates and ensuring functionality• Managed over 500+ property locations and ensuring proper identified use of locations• Developed family service data tracker; supplying advanced data tracking that allowed over 100 hrs. saved from pervious data systems• Improved sales averages year over year FY21-22; increasing from a total of $60,000 in sales year FY21 to $100,000 in sales 1st Quarter FY22• Processed diverse applications requiring advanced knowledge in over 1,000 plus products; requiring identifying pricing, financing, and product descriptions

Miami, Florida, United States

- Teach and coach students/alumni in self-directed job search strategies. Provide resume/cover letter critiques and interview skills training- Engage students/alumni in use of library and on-line resources for researching employers and current employment opportunities- May teach and manage administration of a Cooperative Education course and/or Career Development course- Market recruitment services and develop partnerships with employers to identify employment opportunities and engage their participation in campus recruitment services such as on-line job listing service, resume referral, on-campus interviews, career fairs and information sessions- Conduct group workshops on a variety of topics, including writing resumes and cover letters, successful job interviewing, using university employment databases and career development resources, researching graduate programs, and more- Plan and publicize the career services center’s programs and events such as workshops, job fairs, and orientation sessions- Collaborate with faculty, staff and other student services divisions to help achieve university-wide goals and contribute to its long-range planning- Collaborate effectively with Career Services staff to produce career development events- Facilitate outreach workshops and activities for students about services rendered by Career Services- Advise undergraduate and graduate level students on career development and prospects after graduation- Inspect databases of 1,000+ student and 1,000+ employer accounts for activity and legitimacy- Conduct individual or group counseling sessions to assist students to achieve employment goals- Coordinate and monitor services, including comprehensive tracking of student activities- Manage over 50+ client account renewals and develop new client contracts- Proactively manage client satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction

Indianapolis, Indiana Area

• Collaborated with senior leadership to understand the organizations goals and strategy related to staffing, recruiting, and retention • Conducted research and analysis of organizational trends including review of reports and metrics from the organizations human resource information system (HRIS) or talent management system• Trained 35 branch managers on managing applicant tracking systems (ATS) through market data and intelligence to develop the recruiting operations plan covering multiple state agencies and improving community relations• Maintained human resources information systems (HRIS) for recruiting management, time and labor management activities, employee training modules, employee engagement, and performance appraisals and management• Managed applicant tracking systems (ATS) covering 8 branches and over 1500+ applicants, helping branch managers improve applicant processing time to employment from 100 days to 29 days • Created and revised recruiting operations training modules for groups of 50+ employees focusing on time management, data analysis, interviewing, customer processing, and branch management• Built and maintained strategic partnerships averaging 12 clients monthly through in-person meetings and negotiations• Sourced 1500+ qualified, active, and passive candidates daily through networking, internet-based sourcing, and referrals • Conducted branch manager leadership training with 20+ managers to improve employee relations with management • Handled enforcement of discipline and termination of employees covering 8 Branches and 50+ employees• Conducted performance evaluations on 8 Branch Managers covering branch performance, leadership, industry intellect, employee development, and organizational presence in community• Wrote, published, and distributed human resources and recruiting articles for new onboarding procedures for new employees• Developed and delivered 8 monthly presentations for recruiting conferences and networking events

Greater Los Angeles Area

• Led and developed a talent acquisition team of 15 employees and up to 35 community partners• Utilized applicant tracking systems (ATS) covering efficient recruiting practices, vendor usage, and introduced performance metrics, reducing Time to Fill (TTF) from 98 days to 54 days year over year• Developed and implemented a processing checklist that improved organizational proficiency by 14%• Oversaw the management of the company's 180-day internship program consisting of 25 interns• Conducted performance evaluations on 15 managers covering individual performance, leadership, industry intellect, development, and presence in community • Wrote, published, and distributed human resources and recruiting articles for new onboarding procedures for new employees• Managed the development, implementation, and evaluation of recruiting practices, and procedures• Created and approved job requests, descriptions, reports, presentations, training, and development policies• Led campus recruiting initiatives and participated in 4 monthly campus recruiting events

Texarkana, Texas Area

• Served as the Army’s ambassador within a community over 100,000 in population with diverse backgrounds and demographics• Developed and implemented a pre-employment screening and background check program across 3 states encompassing 12 regions• Conducted application screenings for over 1000+ applicants for possible employment into the US Army• Interviewed 10 applicants daily on enlistment eligibility, programs, options, and application completion for employment into the US Army• Managed applicant tracking system (ATS) to monitor 100+ candidates and ensuring functionality• Sourced potential candidates from various online channels and professional platforms like Facebook, LinkedIn, Indeed, and GoArmy.com• Provided a list of possible candidates through applicant tracking systems (ATS) for processing into the United States Army• Created new initiatives and strategies to attract and select new talented employees and leaders

Fort Lewis, Wa

•Supervised and served as a leader of 10-20 infantry soldiers.•Read, interpreted, and collected intelligence information to conduct military operations.•Directed the utilization of personnel and equipment, coordinated unit actions with adjacent and supporting organizations.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Science - As, Funeral Direction/Service