• Worked in Dependent Audit Services from 5/11-10/11 & Health and Welfare Mid Market from 10/11-current.• De-escalated irate participant’s by delivering information and empathy in a clear and professional manner.• Addressed participant’s concerns by asking probing questions and by effectively utilizing tools and resources.• Demonstrated knowledge and expertise of client’s plan provisions, policies and procedures.• Managed and controlled participant’s experience through efficient… Show more • Worked in Dependent Audit Services from 5/11-10/11 & Health and Welfare Mid Market from 10/11-current.• De-escalated irate participant’s by delivering information and empathy in a clear and professional manner.• Addressed participant’s concerns by asking probing questions and by effectively utilizing tools and resources.• Demonstrated knowledge and expertise of client’s plan provisions, policies and procedures.• Managed and controlled participant’s experience through efficient call structure.• Delivered concise, relevant and accurate information in an easily understandable manner.• Created a seamless customer experience by matching the participants pace and picking up on verbal cues. Show less

• Performed aviation structural maintenance on F-15 Strike Eagles. • Responsible for repairing damage due to stress, fatigue and/or corrosion. • Maintained integrity of paint coating and graphics in order to protect and identify aircraft. • Sharpened artisan skills while progressing to tradesman well ahead of schedule. • Repaired and rebuilt aircraft structures with extreme attention to detail. • Collaborated with other maintenance specialists to ensure proper repairs… Show more • Performed aviation structural maintenance on F-15 Strike Eagles. • Responsible for repairing damage due to stress, fatigue and/or corrosion. • Maintained integrity of paint coating and graphics in order to protect and identify aircraft. • Sharpened artisan skills while progressing to tradesman well ahead of schedule. • Repaired and rebuilt aircraft structures with extreme attention to detail. • Collaborated with other maintenance specialists to ensure proper repairs were made in a safe and effective manner, such as avionics, weapons and fuel shops. Show less

• Served as NCOIC for the Aviation Fixed and Mobile Operations Center collaborating with various companies from the motor pool to supply in order to ensure mission readiness. • Performed and supervised various security, operational and administrative duties in support of both attack (AH-64) and support (UH-60) aircraft companies. • Supervised anywhere from 4-10 soldiers while supporting operations of aircraft firing range missions.• Coordinated continuous training sessions in… Show more • Served as NCOIC for the Aviation Fixed and Mobile Operations Center collaborating with various companies from the motor pool to supply in order to ensure mission readiness. • Performed and supervised various security, operational and administrative duties in support of both attack (AH-64) and support (UH-60) aircraft companies. • Supervised anywhere from 4-10 soldiers while supporting operations of aircraft firing range missions.• Coordinated continuous training sessions in order to eliminate vulnerabilities in security and maintain a state of constant vigilance while in a combat zone. • Stored, issued and maintained flight crewmembers survival equipment, weapons and flight records. Show less