Steven Grimes Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas, Us

•Manage user identities, access rights, and permissions across various systems, applications, and platforms including Active Directory, Azure AD, and Okta• Collaborate with cross-functional teams to design and implement security controls and processes to protect company's systems and data.• Support compliance efforts by enforcing IAM policies and procedures in accordance with SOX regulatory frameworks • Actively participated in incident response activities related to IAM, investigating and resolving security incidents and access-related issues promptly.

Houston, Texas, Us

• Managed and maintained identity and access for company systems using Active Directory, Azure AD, and Okta. Responsible for creating, modifying, and disabling user accounts, managing group policies, and overseeing domain administration.• Managed and administered Microsoft 365 Enterprise Applications, including Exchange Online, SharePoint Online, and OneDrive for Business, to provide seamless collaboration and communication for the organization.• Assisted in projects consisting of installing and maintaining network infrastructure for Dynamo Headquarters and Shell Energy Stadium• Led the security operations for the club including Knowbe4 phishing campaigns and configuring Microsoft Defender to ensure a safe email environment

Houston, Tx, Us

• Provided prompt and effective IT and network support to employees during high pressure game days.• Set up, configure, and maintain computers, laptops, printers, and other end-user devices to ensure optimal performance and reliability.• Installed Cisco network switches, routers, hubs, and other network equipment within Toyota Center to support game day operations.• Troubleshoot network issues and collaborate with other IT personnel to identify and resolve complex problems quickly.

Louisville , Kentucky, Us

• Provided timely and effective technical support to end-users, including troubleshooting hardware, software, and network issues, and escalating complex problems to senior IT staff as needed.• Documented all support requests and resolutions in a helpdesk ticketing system, ensuring accuracy and completeness of information.• Provided ongoing support to clients, including technical support, system administration, and user training, to ensure successful adoption and optimal use of the technology solution. • Conducted regular maintenance and updates of software and hardware, including antivirus software, operating systems, and device drivers, to ensure optimal performance and security.