Steven Guy Email & Phone Number

Glasgow, Gb

Making contact with customers referred across to Group Debt Recovery Team(GDRT) for rent arrears or factoring accounts arrears via inbound and outbound telephone calls, and email. Adhering to GDPR and DPA guidelines and policies on every customer interaction. Pursuing rent arrears for all subsidiaries and arrears on factoring accounts, Common Charge Account, Service Charge Account, Common Repair Account and Improvement Account. Having robust conversations with customers whilst still providing… Show more Making contact with customers referred across to Group Debt Recovery Team(GDRT) for rent arrears or factoring accounts arrears via inbound and outbound telephone calls, and email. Adhering to GDPR and DPA guidelines and policies on every customer interaction. Pursuing rent arrears for all subsidiaries and arrears on factoring accounts, Common Charge Account, Service Charge Account, Common Repair Account and Improvement Account. Having robust conversations with customers whilst still providing best in class customer service to achievement the best results possible for the organisation, whether that be payment of arrears in full or setting up a payment plan to pay back in instalments. Also contacting customers that have broken payment plans to take payments and/or review circumstances. Providing Wheatley wrap around services to customers most in need and building rapport to understand and support them. Complaint handling for any issues or complaints raised, aiming for first contact resolution. Extensive administrative duties. Monitoring the GDRT Mailbox, dealing with emails requests sent in by customers or Wheatley staff members. Preparing and sending out letters to customers to advise of agreed payment plan and payments. Preparing files with customer contact details through the dialler extract for all subsidiaries and uploading them to the outbound dialler system to be called. Monitoring dialler speeds and enabling/running different files throughout the day. Batch tracing and manual tracing to track down former tenants that have rent arrears. Tracing owners through land registry to track down address to send Notice of Court Action or to sue. Working towards tight deadline's and managing own workload on a daily basis. Lone working with minimal or no supervision. Subsidiaries that come under the Wheatley umbrella are, Wheatley Homes Glasgow, Loretto Housing, Wheatley Homes East, Wheatley Homes South. Lowther - Mid Market Rents and Lowther Owners Factoring. Show less

Glasgow, Scotland, United Kingdom

First point of contact for customer's and third party contacts. Dealing with all customer queries from repairs to complaints via telephone, emails and online chat. Adhering to GDPR guidelines and policies on every customer interaction. Extensive administrative duties. Arranging, following up and coordinating repairs for tenant's and owner's. Advising on rent payments, setting up payment plans and taking payments for rent. Chasing overdue rent payments and advising of debt recovery procedures… Show more First point of contact for customer's and third party contacts. Dealing with all customer queries from repairs to complaints via telephone, emails and online chat. Adhering to GDPR guidelines and policies on every customer interaction. Extensive administrative duties. Arranging, following up and coordinating repairs for tenant's and owner's. Advising on rent payments, setting up payment plans and taking payments for rent. Chasing overdue rent payments and advising of debt recovery procedures. Assisting customer's with Housing Benefit and Universal Credit queries in relation to rent. Taking payments and setting up payment plans for factoring fees, repairs, capital improvements and contents insurance for home owner's that we factor. Complaint handling for any issues or complaints raised, aiming for first contact resolution. Advising and raising Anti Social Behaviour cases reported by customer's. Advising and/or assisting applicant's with housing applications. Assisting vulnerable customer's with any queries and issues they have. Liaising with Social Work, Hospitals, GP Surgeries, Carers, Support Workers and Family members to make sure the correct support is in place for customer's that require this. Arranging help for customer's for food vouchers and fuel credit for their energy supply. Working towards tight deadline's and managing own workload on a daily basis. Lone working with minimal or no supervision. Currently employed on hybrid role, working in the office and at home. Subsidiaries that come under the Wheatley umbrella are, Wheatley Homes Glasgow, Loretto Housing, Dunedin Canmore, West Lothian Housing Partnership, Dumfries & Galloway Housing Partnership. Lowther - Mid Market Rents and Lowther Owners Factoring Show less

Glasgow, Scotland, United Kingdom

Business Coordinator: B2B sales and customer interaction through telephone calls, email and web chat. Providing crane hire services for clients(Contract Lift or Crane Hire). Managing the full sales cycle from initial enquiry to close of the sale. Managing own pipeline and self working. Generating sales from following up on tenders, referrals and utilizing LinkedIn for new business. Tenders and Projects involvement. Arranging site visits for Method Statements & Risk Assessments(RAMS), Lifting… Show more Business Coordinator: B2B sales and customer interaction through telephone calls, email and web chat. Providing crane hire services for clients(Contract Lift or Crane Hire). Managing the full sales cycle from initial enquiry to close of the sale. Managing own pipeline and self working. Generating sales from following up on tenders, referrals and utilizing LinkedIn for new business. Tenders and Projects involvement. Arranging site visits for Method Statements & Risk Assessments(RAMS), Lifting Plans and Site Visit Reports to be generated by Contracts Lift Managers. Providing quotes, following them up and converting to Rental Orders for hires. Dealing with Purchase Orders and Pro Formas for upfront payments of hires. Invoicing customers and chasing payments. General administration duties. Show less

Residential Sales Consultant: B2C Face to Face sales. Attending pre arranged appointments in client's homes and selling security solutions (intruder alarms and CCTV systems) tailored to their needs. Visiting existing customers to upsell extra products and services. Self generating sales through referrals from customer sold to, door knocking, telephone calls to leads on unobtainable list and advertising. Managing own pipeline and self working.

Telesales Executive: Outbound cold calling B2B selling telephone systems and network. Building my own client base and dealing with queries they may have. Use the in house CRM data base for account management.

Telesales Executive: Outbound cold calling B2B selling telephone systems, network, broadband, business mobile phone contracts, I.T support and utilities. Calling existing customers to up sell more services. Building my own client base and dealing with queries they may have. Use the CRM data base(E-WAY) for account management.

Frontline staff for customers to contact. Dealing with every customer query from sales to complaint handling. Over 14 years sales, retention and customer service experience. Outbound sales and retention calls are also part of my job too.- Outbound Telesales: calling new and existing customers to sell them insurance cover for their kitchen appliances. Moved onto selling plumbing, drainage and home electrical cover as well as kitchen appliance cover to residential customers.-… Show more Frontline staff for customers to contact. Dealing with every customer query from sales to complaint handling. Over 14 years sales, retention and customer service experience. Outbound sales and retention calls are also part of my job too.- Outbound Telesales: calling new and existing customers to sell them insurance cover for their kitchen appliances. Moved onto selling plumbing, drainage and home electrical cover as well as kitchen appliance cover to residential customers.- Outbound Power Dialling: calling new and existing customers to book in their first or annual boiler service, cross selling new products to them on the call.- Outbound Customer Care(Retention): calling lapsed customer accounts which hadn't renewed to regain their business. Calling lapsed direct debit customers (missed a payment) to reinstate it or take payment. These customers would have cover of some sort with us eg boiler insurance.- Inbound Customer Care(Retention): taking incoming calls from customers looking to cancel their contract or remove products from their contract for a variety or reasons, price, service etc. Retaining customers with sales skills, discounts and different levels of cover.- Customer Service Advisor: this role involved numerous jobs. Taking incoming calls from customers looking to cancel their contract, remove products, set up new contracts, add on new products, complaints, book in breakdowns and boiler servicing, general queries and dealt with administrative duties. Customer relations cover for a few weeks, dealing with customer complaints until resolution or refer to the ombudsman if not satisfied.- Floor walking duties: assisted the new starts just out of training by being the point of contact on the office floor if any help required or customers needing to speak with a more experienced member of staff. Passing on knowledge and techniques to be more successful at the job. Show less

Apprentice Structural Engineer and Blacksmith. Job included making and welding steel structures eg steel fencing, gates, pedestrian guard rails and steel H beams for buildings etc.