Steven Hall Email & Phone Number

Wigan, Gb

Knowsley

Key Achievements – QVC UK- Directed the Apparel Rework Project, improving return-to-stock rates from 84% to 94% and delivering over £1M in operational benefits.- Acted as Temporary Logistics Director, overseeing QVC UK’s logistics function, leading strategic operations, and representing the company at senior forums.- Spearheaded the Multi-Line Project, redesigning facilities to streamline workflows and cut costs.- Achieved significant cost savings: Developed and implemented… Show more Key Achievements – QVC UK- Directed the Apparel Rework Project, improving return-to-stock rates from 84% to 94% and delivering over £1M in operational benefits.- Acted as Temporary Logistics Director, overseeing QVC UK’s logistics function, leading strategic operations, and representing the company at senior forums.- Spearheaded the Multi-Line Project, redesigning facilities to streamline workflows and cut costs.- Achieved significant cost savings: Developed and implemented strategic improvements in inbound and returns logistics, focusing on absence management, operational restructuring, and efficiency enhancements, resulting in substantial annual savings against a £5 million budget.- Reorganized inbound processes, reducing workload by 55% and managing record inbound volumes efficiently.- Enhanced global QC processes, reducing turnaround times by 20% and improving product accuracy by 15%.- Embedded customer-centric solutions, reducing call volumes by 36% and improving customer satisfaction scores.Core Competencies- Logistics & Supply Chain Strategy- Stakeholder Engagement & Leadership- Continuous Improvement (Kaizen, Lean Six Sigma)- Strategic Planning & Execution- Risk Management & Crisis Response- Cross-Functional Team Leadership- Customer-Centric OperationsProfessional Experience- Provided strategic leadership for logistics operations, supporting global logistics initiatives and aligning processes with organizational goals.- Championed recruitment transformation, transitioning hiring in-house to reduce costs and enhance candidate quality.- Successfully navigated operational challenges during the COVID-19 pandemic, ensuring workforce safety and maintaining service levels.- Partnered with global stakeholders to standardize and optimize international QC processes, improving operational consistency. Show less

Liverpool, United Kingdom

Leeds, United Kingdom

Key Achievements :-• Project managed the innovative integration of Collect Plus from conception to launch in to the ASDA Supermarket estate. Proposition enabled over 200 online retailers to offer their customers the opportunity to return or collect online purchases to over 190 ASDA Supermarkets. This innovative solution led to an increased footfall of 15K customers per week and incremental sales of over £4m per year. • Executed reverse logistics process improvements utilising… Show more Key Achievements :-• Project managed the innovative integration of Collect Plus from conception to launch in to the ASDA Supermarket estate. Proposition enabled over 200 online retailers to offer their customers the opportunity to return or collect online purchases to over 190 ASDA Supermarkets. This innovative solution led to an increased footfall of 15K customers per week and incremental sales of over £4m per year. • Executed reverse logistics process improvements utilising industry experience and building on existing ways of working. This resulted in a net P&L benefit of £1 million.• Implemented and managed after-market service propositions including installation, removal of old appliance, warranty services and home repair services. Resulting in a significant increase in sales and site conversion in addition to reducing returns.• Completed a strategic review of all clearance channels which led to an increase in disposition revenue by 50%.• Accountability for £30m returns, fraud and packaging budgets and a number of external service providers. Resulting in YOY savings against plan by applying stringent operational and logistical cost controls.• Implemented the Wal-Mart global fraud solution in to ASDA working cross functionally with the global E-Commerce teams.• Creation and management of all UK fraud business rules including negative, velocity and business scoring rule sets.• Reduced fraud rejection rates to less than 0.5% of total orders using strong analytical skills to identify fraud trends. Resulting in YOY increased sales by £1m.• Managed fraud referral rates to less than 2% through rule management which reduced variable labour costs whilst significantly improving next day delivery capability.• Managed a team of fraud analysts who reduced E-Commerce charge back rates by 20% YOY Show less

• Implemented returns strategy. Utilised strong analytical skills to review existing processes. This effectively reduced returns by the value of £3 million.• Influenced commercial teams to drive an improved buying strategy. Demonstrated strong communication skills to liaise with the commercial teams to agree processes. This achieved a positive returns value in 2008.• Managed 3rd party reverse logistics provider by implementing challenging SLA’s which included KPI’s.… Show more • Implemented returns strategy. Utilised strong analytical skills to review existing processes. This effectively reduced returns by the value of £3 million.• Influenced commercial teams to drive an improved buying strategy. Demonstrated strong communication skills to liaise with the commercial teams to agree processes. This achieved a positive returns value in 2008.• Managed 3rd party reverse logistics provider by implementing challenging SLA’s which included KPI’s. Utilised strong management skills to motivate team to achieve challenging targets. This led to a revenue increase of 10%.• Improved returns rates of product. Implemented robust gate keeping processes which effectively reduced returns by 5%.• Controlled all financial aspects of the returns process. Effectively used strong commercial acumen which achieved a positive returns value by reducing returns by £3 million. Show less

• Managed a 360K sq ft FMCG unionised warehouse. Demonstrated well developed management skills. Achieved KPI’s and cost control for delivery to over 800 stores per week.• Achieved world class health and safety results within a fast moving logistics environment. Reviewed trends of accidents against company procedures and engaged all shift managers with health and safety training and inspection programmes. • Controlled DC budget of over £7 million per year. Demonstrated strong… Show more • Managed a 360K sq ft FMCG unionised warehouse. Demonstrated well developed management skills. Achieved KPI’s and cost control for delivery to over 800 stores per week.• Achieved world class health and safety results within a fast moving logistics environment. Reviewed trends of accidents against company procedures and engaged all shift managers with health and safety training and inspection programmes. • Controlled DC budget of over £7 million per year. Demonstrated strong analytical skills to minimise costs.• Implemented a new WMS (SAP). Utilised strong people management skills to engage all employees in a new learning and self development culture. • Utilised excellent problem solving skills to influence leading 3PL management team. Introduced robust processes which improved the performance of the UK distribution centre.• Managed UK cross docking centre working with leading 3PL transport provider. Demonstrated decisive and proactive management skills. Show less