Steven Hamblen Email & Phone Number

Pensacola, Fl, Us

Chicago, Illinois, United States

Customer Success Manager - Goby Platform - Fully RemoteOnboarding-Manage customer data transitions-Build, request, upload customer data templates and loaders-Manage, track, and update project timelines via Asana-Manage external client facing Asana boards-Assignment and communication of project tasks and milestones-Customer KPI Deliverables-Customer updates weekly, monthly, bi-monthly, and quarterly-Verification of QAQC of client visualizations, platform data, and bill images-Manage intersecting scopes between products and departments-Demonstration and product delivery with customer data with technical explanation of functionality -Prioritize client inquiries and requests pre & post deliverySteady State-Work client special requests providing insights into their data on platform-Monitor aggregate whole building data requests, manual meter reads, and meter synchronizations-Manual and tool assisted analysis of client utility data for consistency and review upon request-Preparation of KPI Data for deliverable reporting frameworks and benchmarking criteria-Quantitative GRESB data deliverables and collaboration with internal & external qualitative consultatns-Cross department Client Account Reviews in person and digitally-Review platform dashboards for anomalies and other errors in data-ESPM Profile maintenance, creation, meter synchronization, and sharing-Manage client user access permissions-Update transition, acquisition, and disposition of client properties-Lead and attend client focused internal and external meetings-Develop upstream opportunities through client engagement via portfolio data visualizations and ESPM-Develop SOPs

Remote

Energy Advisor - Inside Sales, WEC Energy Group supporting We EnergiesOutreach Campaigns & Field Work 2019 – Core Responsibilities-Realized 1850 projects from inbound and outbound lead generation-Reached 124% of goal for over the phone energy assessments deliverable-Delivered numerous Level 1 Energy Audits and small business assessments-Analysis of customer utility usage, cost data, and savings data-Created and presented reports with customers and stakeholders-2019 Incentive Totals: $80,189 from 1,211,257 kWh and 13,572 therm savings -Exceeded customer satisfaction score target year over yearMarketing Activities – Special Project-Industry trend research and tracking activities-In person trade show and association presentations-Outbound Campaign A&B testing, demographics, and segmentation-NGAGE Phone Assessment – Special Project-Supported retooling residential product to business application-Product testing and workflow troubleshooting-Continuous improvement via error capture and reportingAdministrative QAQC client CRM data management-Revenue & Loss Prevention project and energy analysis verifying usage-Developed template email copy across campaigns and creation of Spanish template-New hire on-boarding and training on program policies, procedures, and work product-Data logging and energy bench-marking-Online tools presentations and walk-through

New Berlin, Wi

Project Specialist | Focus on Energy Programs| Franklin Energy ServicesCustomer Inquiries & Administrative – Core ResponsibilitiesFielding reactive calls, inquiries, and complaints Maintained Zendesk platform for program portfolioPoint of contact for rate payers, trade ally, and all other inquiriesMaintained 95% customer inquiry satisfaction scores across programsMonthly customer satisfaction survey results reporting across portfolio tracking, reporting, and follow up corrective actionApplication processing, lead assignment, and various CRM related administrative dutiesManaged program lighting reservation codes randomized quality pre-inspection assignment and trackingMarketing Events and Associations – Special ProjectCompiled and maintained event tracking spreadsheet for pricing, budgeting, and attendee assignment for all program staff memberships and tradeshow presentationsGenerated, processed, and retained invoicing for association memberships and tradeshow eventsMonthly after-action reporting on attendee response and customer sentimentsYearend budget review, renewal, and planning process presentationCommunity Small Business Offering – Special ProjectProgram start-up assistance and buildoutDesigned & Implemented phone tree system for program lines in coordination with VOIP AdminBuilt program scheduling system and processes documentsDeveloped and trained staff on scheduling procedures and documentationKick-off event research and procurement

New Berlin, Wi

Outbound calling campaigns for power utilities; small business, residential, and multi-family energy efficiency programs and related marketing.-Out Reach Team: Event Research, Lead Development-Small Business Energy Advisor: Phone based energy efficiency consulations-Post Assessment Marketing: Quality Assurance, Throughput Validation, Customer Satisfaction-Analytical Reporting: Calling Statistics (volume, conversion, etc.)

Milwaukee, Wi

Marketing internship focused on driving traffic to new website via search engine optimization and Google AdWords campaign. Created analytical data to improve targeting and measure success of campaigns. Develop website and social media content to enrich search ranking and to drive the customer value proposition.

Palatine, Il

Business to customer direct sales. Managed client appointment scheduling, traveled to customers, built customer relationships. Utilized interpersonal skills to develop customer relations and gain new potential customers. Generated five thousand dollars in sales over two month period prior to leaving to attend College.