Steven Harper Email & Phone Number

Johnston, Rhode Island, Us

In this Contract position, I am primarily responsible for safeguarding and limiting risk to the FM IT production environment by reviewing and assessing current and future production Change Requests entered into Ivanti Service Manager. each request is scrutinized for accuracy, clarity of detail, classification, scheduling, and risk. I work with submitters, managers, and approvers to clarify, update, and guide as needed. I create weekly CAB agendas, provide CAB approvals, initiate large audience communications and escalations as required.  Follow-up and escalation of non-compliant and overdue Changes, work with submitters, approvers, and owners towards resolution, compliance, and closure.  Run weekly CAB meeting (and designed new CAB structure).  Create and maintain all CI records (as well as Approval Groups, Owners, Categories, Subcategories, etc.).  Fulfill Service Request and Incidents as routed to Change Management.  Coordinate monthly infrastructure patching schedules.  Create and maintain Standard Change templates and maintain audit review cycle and annual approvals.  Create and present role-based training materials, presentations, and documentation.

Round Rock, Texas, Us

In this IT role I've designed and implemented a robust program to address the fast and accurate remediation of security related vulnerabilities reported from various sources both internal and external to Dell EMC. I facilitate the ongoing process to ensure that all development teams are informed of new threats, are actively assessing existing threats, and scheduling tested solutions for release. Scan and data-mine using such sources as WhiteHat, SecureWorks, Kenna, etc. to detect security vulnerabilities in both application code as well as infrastructure. Create developer-actionable user stories in Team Foundation Server (TFS), prioritize security backlogs and work with Product Owners on release strategies. Designed and implemented the previous security vulnerability tracking, remediation, and reporting program across the legacy EMC remote applications portfolio consisting of fourteen mission-critical applications. Reduced open vulnerability count by 82% in less than 12 months Designed a process flow to eliminate the duplication of reported issues, decreasing time to close. Provided instant view to senior management team for real-time status across the portfolio. Conducted weekly cadence meetings with application owners, lead developers, and security personnel to report and review new and existing vulnerabilities and track through scheduling to close.

Round Rock, Texas, Us

In this IT role I was responsible for the scheduling and release facilitation of EMC’s primary product-interfaced remote access solution for enterprise products. As the Project Manager and Release Manager, I created and ran quarterly release schedules, yearly release projections, and worked with developers and business representatives to drive tasks and ensure on-time delivery. Additionally, I was responsible for the scheduling and coordination of all off-cycle run activities and ensured that all development and release activities met or exceeded IT governance standards. Increased total annual release possibilities from three major releases to four major releases plus twelve minor releases without an increase in existing head count. Introduced new monthly quick win release builds by moving "at risk" development tasks to new work streams resulting in more stable quarterly release schedules. Created extensive, detailed, task-driven project plans for quarterly product releases and provide yearly schedule projections. Reduced annual emergency change requests by over 95%. Release Management and playbook facilitation, ran release activities utilizing cross-functional resource teams during off-hours to minimize customer impact. Created detailed status presentations and ran large, weekly review meetings with business representatives and development teams for all ongoing releases and off-cycle projects. Coordinate service interruptions and downtimes with IT infrastructure personnel for all required server patching and data center, infrastructure, or network updates. Realigned release schedules to mitigate end of quarter risks.

Round Rock, Texas, Us

In this IT role I was responsible for the support implementation of dozens of IT’s largest and more complex global initiatives, applications, and services utilizing ITIL best practice. Interacted across all IT functional areas including Development, Systems, Security, PMO, Client Services, Third-Party Service Providers, Business Partners, and all levels of Management. Operational Readiness operative for EMC Merger and Acquisition support integration and transition activities (including integration support requirements, data collection, team alignments, knowledge transfer, coordination of training, and establishing timelines and schedules for successful systems integration and IT support cutover). Lead on the global Peregrine transformation project enabling the IT Global Command Center (including Peregrine architecture transformation design, multi-team coordination, testing, communication, and execution).

Round Rock, Texas, Us

In this IT role I was responsible for the support modeling, design, implementation, and onboarding of IT applications, services, and solutions utilizing ITIL best practice. Enabled the smooth transition of support and process changes to global client services teams, apps dev teams, and third-party hosted off-shore Service Desk. Surfaced as the Operational Readiness lead for all RSA integration support activities and broke ground on developing many of the processes, procedures, and requirements that are considered standard practice for all M&A integration activity today. Operational Readiness lead on over 18 successful IT support integrations of EMC acquired companies.

Round Rock, Texas, Us

In this Engineering role I was responsible for the creation and implementation of formal support policies, practices, and procedures for the Engineering Apps Dev team. Integrated all ESG Engineering applications into IT processes and tools (IT Global Service Desk compliance, Peregrine, knowledgebase, integration test bed, etc.). Provided Peregrine training for developers. Trouble ticket assignment group owner and queue manager. Created versioning guidelines and procedures for applications. Managed several IT enterprise-wide projects in various roles (PM, SDL, SA).

Round Rock, Texas, Us

In addition to working with the Sr. Management to maintain daily operations, in this Engineering role I was involved in many areas of managing employees, contractors, and team processes in the PC Support group. This included performance and development plans, the interview and screening process, conflict management and resolution, review contributions, as well as the team internal liaison for critical customer-facing issues. Weekly presenter for HR’s New Employee Orientation Program. Creator and author of the Engineering support guide for new employees. Hardware procurement and security authorization for equipment movement outside of EMC / Engineering facilities. Developed training curriculum and guidelines for PC Support staff.

Round Rock, Texas, Us

In this Engineering role I was responsible for the creation of all Engineering network domain accounts, mailboxes, print services and fileshares. Implemented domain/employee termination policy and procedures.  Maintained security access to all Engineering services and file shares.  Responsible for configuring, delivering and the setup up of desktops and workstations.  Owner of Engineering’s Macintosh community (all policies, security, hardware and software procurement, setup, and networking).  Responsible for the training of new PC Technicians