Steven Harrell Email & Phone Number

Tampa, FL, US

• Spearheaded technical client consultations, managed complex projects, led implementations, and drove internal improvement projects, ensuring timely deliverables and optimal outcomes.
• Led internal company improvement projects; served as project manager and lead for clientimplementations and improvements.
• Managed accounts by conducting bi-weekly calls with clients to stay updated on their internaloperations and upcoming projects.
• Suggested and demonstrated appropriate products during account management and technical callsto boost sales.
• Provided exceptional customer service by delivering a 'white glove' experience in all clientinteractions.
• Developed and executed out-of-contract solutions asper client requirements.

Tampa, Florida, United States

• Orchestrated company-wide wellness events, fostering a culture of health and teamwork through strategic partnerships with internal and external stakeholders.
• Drove engagement for both private, internal events and external events.
• Facilitated cross-functional meetings with stakeholders and vendors, ensuring seamless execution of wellness programs and events.
• Managed annual budget efficiently, analyzing cost-effectiveness of programs and optimizing resource allocation for maximum impact.
• Crafted compelling monthly wellness newsletters, educating and inspiring employees to embrace healthier lifestyles and work practices.

Tampa, Florida, United States

• Assisted clients in resolving their technical concerns about the ConnectWise suite.
• Identified and eliminated software bugs through quality assurance processes.
• Created knowledge base articles, demonstrating expertise in technical writing and confirmingfunctionality to both internal and external readers.
• Educated and trained team members in a collaborative setting.

Greater Tampa Bay Area

• Pioneered new event concepts, driving sponsor satisfaction and expanding league offerings, resulting in substantial growth across all programs.
• Oversaw seamless execution of weekly and seasonal events, ensuring high-quality experiences for participants and sponsors alike.
• Developed and implemented creative marketing strategies in partnership with the marketing director, driving engagement and participation growth.
• Fostered strong relationships with facility managers and staff, enhancing operational efficiency and event execution across multiple programs.
• Spearheaded strategic initiatives that led to a 54% increase in soccer league participation and maximized capacity for kickball and kids' leagues.

Ellenton, Florida, United States

• Acted as long term substitute teacher for Emotionally and Behaviorally Disturbed classroom at Blackburn Elementary.
• Developed lesson plans and curriculum.
• Graded and evaluated students and made recommendations based on progress/advancement.
• Worked closely with parents and staff to achieve best outcomes for students.

Kansas City Metropolitan Area

• Expanded a small family courier business in the Kansas City area.
• Increased client base by 22% in one year.
• Developed promotions and ran marketing through grassroots efforts.
• Ran and oversaw all aspects of the company (marketing, scheduling, dispatch, accounting, customer service.)
• Advertised and developed copy for marketing and public relations.

Greater St. Louis Area

• Re-launched a dormant market for the company.
• Initiated and developed marketing plans to increase brand and league awareness.
• Developed marketing strategies-many being grassroots efforts-on a miniscule budget.
• Ran the St. Louis pages of the company website.
• Prepared marketing and league budgets for all adult sports leagues.
• Created, scheduled, and supervised all leagues and social events.

Bachelor'S Degree, Communications

Activities and Societies: Sports Director and co-founder, 101.9 the U, student run radio station Sports Editor, The Current, student-run.

Communications

Activities and Societies: Member of UT's 2001 men's national championship soccer team