Steven Herrera

Steven Herrera Email and Phone Number

Operations Manager and Customer Experience @ Inspirato
Chicago, IL, US
Steven Herrera's Location
Chicago, Illinois, United States, United States
Steven Herrera's Contact Details

Steven Herrera work email

Steven Herrera personal email

n/a
About Steven Herrera

People, powerful products, and personal well-being drive everything I do. I am deeply committed to fostering growth, collaboration, and success in every team I lead and work with. Over the course of my career, I’ve evolved both personally and professionally, gaining valuable skills that enable me to thrive in collaborative, fast-paced environments. Whether as a team player, a strategic problem solver, or a detail-oriented partner, I strive to create spaces where positivity, growth, and success are always front and center for my clients, teammates, employees, and peers.My journey has spanned industries and disciplines, and I bring a wealth of experience in each:- Over 8 years of experience in the Tourism and Hospitality industry, driving customer satisfaction and business outcomes.- 1st Generation College Graduate with a Bachelor of Science in Exercise & Sport Science, grounding me in the principles of physical wellness, performance, and teamwork.- SLII Certified, with a focus on leadership development and empowering others to reach their full potential.- CPR/First-Aid Certified, ensuring a commitment to safety and well-being in all environments.- Former Division III Collegiate Baseball student-athlete, honing teamwork, discipline, and resilience under pressure.- Holder of a USCG 100 Ton Unlimited Masters License, underscoring my strong commitment to precision, responsibility, and leadership in any field.Ultimately, my goal is to continue fostering environments that balance personal well-being with professional success—whether that’s through strong leadership, innovative strategies, or cultivating a team culture where everyone can flourish.

Steven Herrera's Current Company Details
Inspirato

Inspirato

View
Operations Manager and Customer Experience
Chicago, IL, US
Website:
inspirato.com
Employees:
561
Steven Herrera Work Experience Details
  • Inspirato
    Operations Manager And Customer Experience
    Inspirato
    Chicago, Il, Us
  • Inspirato
    Operations Manager/ Customer Experience
    Inspirato Nov 2023 - Present
    - Inspire, lead, manage, and support a diverse team focused on delivering exceptional client service. - Recruit, train, and mentor new hires, implementing individualized personal and professional growth strategies.- Engage authentically with team members through 1:1's, feedback, coaching, role play, and workshops. - Effectively share company updates and operational changes, emphasizing the why behind it. - Collaborate with cross-functional team leaders to provide a seamless experience for our guests. - Analyze KPIs (revenue, retention, spending) and Net Promoter Score (NPS) to improve customer satisfaction. - Utilize Power BI to gain insight into employee perfomance for feedback and training. - Develop operational coverage strategies to accommodate demand, weather, holidays, illness, and approved time off. - Conduct online guest surveys, identify opportunities for improvement, and implement changes accordingly. - Prioritize safety in day-to-day operations and ensure compliance with company standards.
  • Inspirato
    Team Manager
    Inspirato Oct 2021 - Nov 2023
    - Successfully delivered superior service and support to four-hundred-member accounts. - As the primary contact for all accounts in my territory, I developed strong relationships through day-to-day communication and collaboration, onboarding, and ongoing customer success, which is critical for retention. - Successfully devise and execute communication campaigns for guest engagement. - A reliable resource for colleagues for enhancing account revenue, dispute resolution, and operational efficiencies. - Lead team efforts in monthly revenue growth, member retention, internal cross-sell upgrades, net promoter scores, etc.
  • Inspirato
    Account Manager
    Inspirato Jan 2021 - Oct 2021
    Denver, Colorado, United States
    Dedicated Personal Vacation Advisor with a passion for care and hospitality. Strong track record of effectively being well organized. Confident in ability to communicate well with members. Committed to continuous improvement and contributing to team success.
  • Inspirato
    Trip Planning Coordinator
    Inspirato Nov 2020 - Jan 2021
    Denver, Colorado, United States
  • Legacy High School
    Assistant Baseball Coach
    Legacy High School Feb 2020 - May 2021
    Broomfield, Colorado, United States
  • Peak Physical Therapy And Wellness
    Exercise Physiologist
    Peak Physical Therapy And Wellness Feb 2019 - Mar 2020
    Denver, Colorado
  • Shoreline Sightseeing
    Captain
    Shoreline Sightseeing Jun 2014 - Jan 2019
    Chicago, Illinois
    As the Captain of a passenger vessel operating out of Chicago, IL, I was responsible for ensuring the safety, security, and overall satisfaction of our guests and crew. My key responsibilities included: - Navigational Leadership & Safety: Ensure safe and efficient navigation of the vessel by maintaining situational awareness and adhering to maritime safety regulations. Prioritize the well-being of passengers and crew through proactive risk management and decision making. - Guest & Crew Experience: Enforce company policies to maintain a safe, enjoyable experience for guests, while fostering a positive and professional work environment for employees. - Vessel Maintenance Oversight: Oversee the upkeep and cleanliness of the vessel, working closely with maintenance teams to address any operational concerns or repair needs in a timely manner. - Training & Drills: Lead regular emergency drills and provide hands-on training to both new and veteran crew members, ensuring that all safety protocols are understood and practiced. - Incident Reporting & Compliance: Monitor and report incidents, including maritime casualties or security concerns, to ensure proper documentation and compliance with regulatory bodies. - Vessel Security Officer (VSO): Act as the designated VSO, ensuring strict adherence to US Coast Guard security regulations and implementing security measures to safeguard passengers and crew. - Maintenance Coordination: Collaborate with maintenance personnel to address vessel repairs and upgrades, ensuring all equipment is operational and safe for passenger service.

Steven Herrera Skills

Public Speaking Time Management Teamwork Customer Service Leadership Group Work Sports Baseball Training Athletics Sports Management Sports Coaching Sports Marketing Sales Microsoft Powerpoint Microsoft Word Fundraising Social Media Communication Microsoft Office

Steven Herrera Education Details

Frequently Asked Questions about Steven Herrera

What company does Steven Herrera work for?

Steven Herrera works for Inspirato

What is Steven Herrera's role at the current company?

Steven Herrera's current role is Operations Manager and Customer Experience.

What is Steven Herrera's email address?

Steven Herrera's email address is sh****@****ato.com

What schools did Steven Herrera attend?

Steven Herrera attended Marian University Of Fond Du Lac.

What are some of Steven Herrera's interests?

Steven Herrera has interest in Science And Technology, Health.

What skills is Steven Herrera known for?

Steven Herrera has skills like Public Speaking, Time Management, Teamwork, Customer Service, Leadership, Group Work, Sports, Baseball, Training, Athletics, Sports Management, Sports Coaching.

Who are Steven Herrera's colleagues?

Steven Herrera's colleagues are Krishna Chaithanya P, Simona Bresciani, Jeffery Nuebel, Ctp, Jill Svaton, Emma Halliday, Laura Dall'olio, Paul Sabey.

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