Project lead in the design and implementation of transition and transformations to Atos using Atos standards, this will include, but is not limited applications like, antivirus applications and image creation. Document the details of the desktop tooling environment. Contact with Solution Architects for pre-sale discussions and bid creation.

Team of 7 Within this role I have been the project lead in all improvements made to the software delivery environment. I have implemented SMS 2003 right through to SCCM 2007 SP2 R3. I covered all aspects of the implementations, from design, to testing, to implementation with the help of Dimension Data. I have also provided 3rd line support to the desktops and SCCM environments, to include MS SQL and MS Server OS, using Remedy Based System call management system to specific SLA's. My main duties include (but are not limited to):• Project lead in software delivery upgrades improvements (i.e. SCCM environment).• 3rd line support for System Center Configuration Manager.• Lease with the business to discuss system\environment improvements.• Test and evaluate software, upgrade, etc.• Software packaging when extra resource is required.• 3rd Line support for Desktops issues.• Documentation creation.• VBScript creation for specific jobs.• Monitor 2 Remedy Queues (Client Technical Support and SCCM).

Team of 8I provided a 1st and 2nd line support function on a Citrix environment, using a Service Desk call management system, to specific SLA's. My main duties include (but are not limited to):• 1st and 2nd line support.• Log Calls on Remedy Based System.• Investigate 2nd line issues.

Team of 14 – Working in Worcester office as 1 man supportI provided a 2nd and 3rd line support function, using Marvel based call management system, to specific SLA's. My main duties include (but are not limited to):• 2nd and 3rd support.• Set up, configuration and administration of Desktop Software/hardware.• Set up, configuration and administration of Sever Software/Hardware.• Administration of live environment distribution share.• ADS administration.

Team of 4Provide a 1st, 2nd and 3rd line support function, using an IShare based call management system. Create, test and distribute MSI software packages to local and remote sites. Required to supply detailed WID’s(Work Instruction Documentation), of packages created to include accurate descriptions of issues found and resolved.My main duties include (but are not limited to):• Software Certification.• Software MSI Packaging (using Wise Package Studio and Orca)• 1st, 2nd and 3rd line support.• Set up, configuration and administration of Desktop and Server Software/hardware.• Administration of live environment application shares and distribution shares.• ADS administration.

Team of 2I provide a 3rd line support function, using a Remedy based call management system working to specific SLA's. I create, test and distribute SDS software packages to local and remote sites. I am required to supply detailed documentation of packages I create and accurate descriptions of issues found and resolved. I also use Veritas Netbackup Management to monitor and support daily backups and create WID (Working Instruction Documents) documentation. Manage new members joining the team when work load increased. My main duties include (but are not limited to):• Software Certification.• Software MSI Packaging (using Wise for Windows, Wise Package Studio 6 and Orca)• 1st, 2nd and 3rd line Desktop support.• Set up, configuration and administration of Desktop Software/hardware.• Development environment 1st and 2nd line Server support.• Development environment Server/software patch/update testing. • Development environment Server/software patch/updates implementation.• Live environment Server/software patch/update implementation to local and remote sites.• Administration of live environment application shares and distribution shares on local and remote sites.

Team of 3Fault fix using Remedy to specific SLA's. Creation and distribution of LANDesk bundled packages. Document the details of package creation. Document issues found and fixed.My main duties included (but are not limited to):• Software Packaging.(using LANDesk)• 3rd line Desktop support.• Set up, configuration and administration of Desktop software.• Administration of live environment application shares and distribution shares.

Team of 5Main duties included (but were not limited to):• 1st, 2nd and 3rd line Desktop support.• Fault fix using Support Magic to specific SLA's. • Administration of Cc:Mail Mail servers and clients. • Build and configure desktop images to be distributed across the company• Set up, configuration and administration of Desktop Software/hardware.• Cc:Mail DB6/DB8 administration, maintenance and restructuring.• Add, remove, maintain and configure Server System hardware.• 1st, 2nd and 3rd line Server support.• Administration of Network Printers.• Add, remove and configuration of Network hardware (3Com and Cisco).

Team of 4Manage network hardware using Cisco works and 3com Network supervisor. Fault fix using Support Magic to specific SLA's. Build and configure desktops. Administration of Cc:Mail and Exchange Mail servers and clients.Main duties included (but were not limited to):• 1st,2nd and 3rd line Desktop and Server support.• Cc:Mail DB6/DB8 administration, maintenance and restructuring. • Add, remove, maintain and configure Server System hardware.• Administration of Network Printers.• Setup and configure Firewall software and hardware.• Add, remove and configuration of Network hardware (3Com and Cisco).• Ensure that all network equipment maintenance records are maintained accurately• Produce statistics on network traffic for all HRI sites.