Steven Hoff Email & Phone Number

Kitchener, On, Ca

Kitchener, Ontario, Canada

Cambridge, Ontario, Canada

- Lead a team of 8-10 unionized mechanics and electricians with varying experience and education levels- Organized and prioritizing planned maintenance work while managing emergency breakdowns

Mississauga

- Conducted strategy, planning and execution of online email campaigns for Snacks To You Canada - Developed a staffing model which analyzes previous years labour data, then determines the required weekly number of workers for all Ontario Distribution Centers- Consolidated maintenance data on PepsiCo Foods’ national truck fleet and created a Preventative Maintenance (PM) dashboard to perform exception reporting on PM compliance - Introduced a system to pull information from Amazon Retail Analytics and other eGrocery Retailers to visualize eCommerce sales data

Mississauga

- Designed processes for machine operators, managed their development, and led theirintegration across Pepsi’s largest Canadian bottling plant- Helped deploy 5 new teams to encourage front line ‘ownership’ of 5 machines, setting upbiweekly meetings, and ensuring these teams have the resources they need to improvemachine efficiency- Analyzed, reported, and presented data to management team on weekly plant efficiency anddowntime- Improved the running efficiency of two machines by introducing new lean processes, leading to adecrease in downtime of 94 hours yearly, and $96 000 of savings

Brampton

- Addressed customer concerns and warranty claims in a professional manner, while using conflict resolution to deescalate contentious situations- Recognized, filtered and forwarded corporate inquires to the appropriate department via telephone- Part of a small team of 4 that often handled an upward of 200 calls and 100 emails per day- Placed and tracked orders using SAP/Catalyst for customers and major clients such as Canadian Tire, Walmart and Costco

Brampton

- Managed power cable and generator orders for the 2015 Pan Am games - Handled thousands of dollars’ worth of equipment on a daily basis- Counted and packaged 700 cables per day to send to Pan Am venues across Ontario

Brampton

- Full time summer job as part of the Information Technology team on a new Air Canada Operations Center facility construction and fit-up project- Responsible for installation of high tech workstation cabling and end user desktop equipment- Deployed and installed hundreds of PCs, flat screen monitors, telephones, and communications equipment- Performed asset and inventory management of installed equipment- Member of testing team, for testing of mission critical airline communications and dispatch console platform