Building web applications and websites, with JavaScript Technologies. "React, Gatsby, Nextjs"

Lead technical customer support and troubleshooting for the Adobe Analytics tool (Launch, DTM, Analytics UI) by customizing Javascript to collect data for web analytics, pulling data into MySQL queries, and troubleshooting data layers/cookies.Proactively test and analyze application performance to identify, log, and resolve/escalate bugs and issues.Partner with the support and engineering teams to handle critical issues and client communications.Advise customers on Adobe Analytics best practices to improve product adoption and utilization.Write technical documentation to provide step-by-step instructions for users to efficiently fix product issues, successfully improving the client experience, decreasing downtime, and reducing escalations.Develop and rebuild internal tools using React.js, CSS, JavaScript, Python

Partner with clients to understand their business requirements, recommend specific offerings to meet their needs, and build programs and surveys to improve their products’ user experience.Build, stage, and test surveys according to client specifications before running them through production to fix bugs and create additional functions as requested.

Hired, trained, and managed 40+ support engineers for the VPS/Dedicated Server team. Proactively analyzed the VPS/Dedicated Server environment to identify and fix performance bugs, increasing server stability and minimizing downtime to meet strict SLA’s and ensure client satisfaction.Led beta testing for a command-line interface (CLI) able to complete all common steps required to troubleshoot customer website and server issues upon initial startup, increasing the efficiency of the support process.Resolved escalated tickets to ensure final issue resolution, follow-up, and customer satisfaction.