Duties: • Receiving of communication through various methods for Administrative Processing• Delegation of Work Received to Team • Income and Document Validation • Queries• Fill all Production Requests: o Acquisitionso Preparations, ando Advanced funds received from AVAF• Compliance• Provide Internal and External Customer Service in line with ABSA SLA• Computer Vetting of Customer Applications• Data capture on In-house system• Cross Departmental Validation of Applications on Decline in compliance with o NCAo FIASo FICA• SLA Adherence• Payouts• On the Job Training of Staff• Knowledge Transfer• Area Of Development Assessments on All Staff Competencies• Query Escalations• User Acceptance Testing on In-house System• Assisting with In-house System Rollout • Customer Service• Departmental 2IC