Steven Holzem Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

The head of the customer centric team, acting as the trusted partner, representing b+s in front of the customer. The focus is to empower and support the customer team to deliver an efficient and high-quality service to the customer across the entire b+s branded lifecycle. Anticipate resource and education needs to satisfy customer requirements. Using regular meetings, maintain an overview of all customer tasks. Orchestrate role assignments within the team to achieve the best possible service for the customer. Actively participating in Quarterly Business Reviews with the Customer Success Manager. Manage yearly travel, education and expense budgets for the team. Demarcation of project funds on a weekly basis to keep Management up to date on the progress of all projects.

Denver, Colorado, United States

Guide team members in their career progression with monthly touch points and quarterly performance reviews. Coordinate PTO with Project Managers. Lead Talent Acquisition efforts. Organize and plan continuing education. Support employees' time management. Organize and approve IT equipment acquisitions. Handle salary and payroll expectations. Coordinate employee Anniversary celebrations.

Denver, Colorado, United States

Design and implement contact distribution with Webex Contact Center, Webex Calling, and Webex Connect using Cisco and b+s best practices.

Denver, Colorado, United States

Design and implement contact distribution with UCCE using Cisco and b+s best practices.

Bensheim, Hessen, Germany

Design and implement contact distribution with UCCE using Cisco and b+s best practices.

Monument, Colorado, United States

Home Owner's Association Board member and part of the Architectural Request Committee. Review monthly financials and budget, ensure regulation compliance, and satisfy stakeholder concerns.

Monument, Colorado, United States

Maintain company financial records and state licensing requirements as well as file quarterly sales tax returns and maintain the company IT infrastructure.

Frankfurt, Hesse, Germany

In conjunction with the CEO, built a German presence and customer base for the Italian company.Advised and guided management on social and business differences between Italy and Germany on a regular basis.Built and maintained partnerships with UC Solution companies, such as IP Trade and Enghouse.Established a Sales Partnership and toured with the sales team for IP Trade to help secure new customers.Responsible for the Design, Implementation/Installation, Migration, Upgrade, and/or Second Level Support for: IP Trade SolutionsArc SolutionsCUCM Deployments

Pfungstadt (Darmstadt), Germany

Design, Implementation/Installation, and Second Level Support in Cisco Collaboration, Cisco UC, and Routing/Switching o CUCM 7.X – 9.X o CUC & CUP 8.X – 9.X o ISRs 1800, 2800, 3800, 1900, 2900, 3900 o Catalyst Switches 2960, 3560, 3750, 4500, 6500Implementation/Installation and Second Level Support of ASA/VPN Solutions o ASA 5505, 5510, 5520, 5525X o IOS 8.4(4) – 9.1(2) o AnyConnect Client 2.5 and 3.1 as well as Clientless o IPSec Site-to-Site VPNsImplementation/Installation and Second Level Support of WLC/WLAN Solutions o WLC 2504 and 5508Smartphone integration in the Cisco Unified Collaboration via Cisco Jabber and CSFSupport of the Presales Team

Griesheim (Darmstadt), Germany

Technical support for company brand satellite modems and Cisco DSL RoutersProgram satellite modemsCheck and correct Cisco router configurationsInstall, check, and correct access lists on Cisco routersProvide support to our field engineers when problems arise with Hughes modems or Cisco routersFind creative, lasting solutions for our customers when complications arise

Kitzingen, Fort Carson, & Iraq

Led a highly trained team in two combat rotations in Iraq, providing communication abilities to the base medical facility.Responsible for the training and discipline of up to 9 people before, during and after combat rotations.Organized and maintained the shift plan to ensure 24x7 operation during training exercises as well as combat rotations.Responsible for the successful Implementation/Installation and 1st/2nd level support in UC and Routing/Switching o CUCM 3.X – 4.X o Catalyst Switches 2600 series o Cisco Routers 3500 series

Bachelor'S Degree, Business Administration And Management, General

Aa, Information Technology