Steven Hoover Email and Phone Number
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As an experienced business development and marketing professional, I help companies and non-profit organizations in the Greater Memphis Area to grow through the creation, development, and empowerment of various business units, groups, and teams.Through research, evaluation, and analysis of competitors, I am able to assist in the development, creation, and implementation of an annual strategic plan. This consists of identifying marketing opportunities and forecasting sales trends, budgeting, refining the performance of products and services, adding new products and programs, and implementing training where it is most needed in order to achieve established objectives. In my current position at the FedEx Employees Credit Association, I have utilized these interpersonal communication and leadership skills in order to increase website traffic and engagement by 15% through the redesign and re-launch of all marketing collateral and initiatives, ultimately increasing credit union membership by 12%.Whether guiding Fortune 500 clients or coaching teams of professionals, the cornerstone of business development and marketing is successful relationships. I formulate, strengthen, and retain strong relationships to yield positive results by actively listening, and employing honesty, fairness, and empathy; aptitudes all too uncommon in today’s business landscape. I believe in always acting ethically, advocating for fairness, and following through on deadlines and commitments. I take pride in having a corporate background and MBA education while maintaining a heart for bettering others, the community, and myself.I believe that together we can make a stronger impact. If you share this belief, I welcome collaboration. From those in the healthcare industry, to those in education, to those working for non-profit organizations, I invite a variety of others to connect with me here on LinkedIn or to email me directly at:✉ StevenHooverMBA@gmail.com
Fedex Employees Credit Association
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Vice President, Business Development • Market Planning • Client And Vendor Relations • OperationsFedex Employees Credit Association Apr 2016 - PresentMemphis, Tn, UsAs the Vice President of Business Development, I developed an annual marketing plan utilizing a marketing & business development budget, achievable by competitor research and analysis, identifying marketing opportunities, and allowing for smarter use of resources. This has ultimately increased ROI. Promoting the growth of membership via multiple channels and sponsorships, I am responsible for both internal and external communications and public relations, redesigning and re-launching collateral, including digital, print, and physical. This included the quarterly member newsletter, which has resulted in an increase of positive reviews from both Credit Association members and the Board of Directors. To date I have helped the association to grow in several ways.• Increased credit union membership by 12%• Increased traffic and engagement to company website and social media by 15%• Refined products and services, dropping two unproductive vendors and adding a new one• Identified areas where training is most needed through conduction of needs analysis• Increased sponsorships by a factor of five_____The FedEx Employees Credit Association is the financial institution for FedEx employees, FedEx retirees, and their family and household members. It is a full-service federal credit union exclusively serving FedEx Corporation and its companies.
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Revenue Management Principal • Metric Development • New Business Implementation • ReportingFedex Aug 2011 - Apr 2016Memphis, Tn, UsFrom 2011 – 2016 I was the Revenue Management Principal, during which time I established, grew, and managed an internal team responsible for supporting FedEx field and internal Account Executives and led efforts for the launch of new products and services. This was achieved by providing executive management with detailed documentation concerning sales trends, managing and implementing effective marketing strategies, maintaining corporate sales and profit objectives, and identifying opportunities. • Designed and implemented automated customer surveying, which averaged a score of 98%• Designed and implemented a customized incident tracking tool, which improved the accuracy and detail of reporting• Developed and implemented organized policies, procedures, training, and metrics• Managed and oversaw the expansion of sales support operations _____FedEx Corporation is an American multi-national courier delivery services company serving more than 220 countries and territories around the globe and helping businesses access more than 99% of the world’s GDP. FedEx helps customers to manage imports and exports by ocean, air, or ground. It handles more than 7 million customs transactions annually for customers of all sizes. -
Senior Marketing Advisor • Team Management • Sales Support • Strategic Analysis • MentorshipFedex Jun 2002 - Jul 2011Memphis, Tn, UsFrom 2002 – 2011 I was the Senior Marketing Advisor, during which time I served as an internal subject matter expert on specific areas of marketing. This included factors such as sales support, pricing, and project management. To do so I leveraged my sales, marketing, and management skills in order to enhance account management, expand the number of regional customers, and develop identified market opportunities. • Utilized background in sales and operations to serve as liaison between two teams, allowing each to focus on efficient, productive, and quality work• Mentored full-time employees and interns, account managers, and sales support professionals• Negotiated and re-negotiated vendor contracts both domestic and offshore
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Business Development Manager • Vendor Due Diligence • Contract Negotiations • Outsource ManagementHandtech Sep 1999 - Jul 2001In 1999, I was selected for the position of Business Development Manager. Brought on to pilot change, I increased company revenue sources and profitability by combining my business development planning skills along with my proclivity and vision for communication and executive project management.• Maximized company efficiency through coordination with outsourcing companies• Increased customer satisfaction and subscriber growth by transitioning major, multimillion dollar subscriber-based program from one vendor to another• Managed and successfully executed an annual sales conference for a 2000 member sales force• Minimized the cost of business by negotiating contracts and metrics with vendors _____Handtech.com was a million dollar internet-based back office organization providing hardware, software, networking products and over 60,000 other technology items including a unique online learning system, which helped to support small computer consultants and resellers. It was focused on delivering customized e-business tools and supply chain management to IT solution providers. With more than 200 technology consultants, revenues exceeded $3M.
Steven Hoover Skills
Steven Hoover Education Details
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Dowling CollegeBusiness -
Kansas State UniversityBachelor Of Science - Bs
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U.S. Army Armor SchoolTank Crew Member And Tank Platoon Leader
Frequently Asked Questions about Steven Hoover
What company does Steven Hoover work for?
Steven Hoover works for Fedex Employees Credit Association
What is Steven Hoover's role at the current company?
Steven Hoover's current role is Vice President, Business Development • Team Leadership • Relationship Management • Sales & Marketing Strategy • Training.
What is Steven Hoover's email address?
Steven Hoover's email address is sh****@****cca.com
What is Steven Hoover's direct phone number?
Steven Hoover's direct phone number is +190134*****
What schools did Steven Hoover attend?
Steven Hoover attended Dowling College, Kansas State University, U.s. Army Armor School.
What skills is Steven Hoover known for?
Steven Hoover has skills like New Business Development, Marketing Strategy, Client Relations Management, Forecasting, Corporate Communications, Contract Management, Event Planning, Business Travel, Marketing Management, Market Research, Product Development, Analysis.
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