Assisted clients in addressing their strategic, operational and technology issues while providing data-driven recommendations to stakeholders across all levels to navigate their path to digital transformation1. Digital Counter Implementation and Branch Allocation Strategy for an Energy Company• Led a 6 person cross-functional team (IT, design, analytics) to build a mobile app that provides bill payment and related electricity service; optimized customer experience and received over… Show more Assisted clients in addressing their strategic, operational and technology issues while providing data-driven recommendations to stakeholders across all levels to navigate their path to digital transformation1. Digital Counter Implementation and Branch Allocation Strategy for an Energy Company• Led a 6 person cross-functional team (IT, design, analytics) to build a mobile app that provides bill payment and related electricity service; optimized customer experience and received over 1,000,000 downloads• Forecasted app usage based on a 5-year mobile traffic data trend by conducting a time-series analysis in excel• Developed a location model to minimize total service branches; potentially reduced operating cost by 14%• Collaborated with client to create 10+ branch transformation ideas by conducting an innovation workshop2. Robotic Process Automation Implementation for a Manufacturing Company • Analyzed, identified, and prioritized the pilot processes for automation based on its complexity and volume• Generated $205k USD in annual labor cost savings (19% productivity improvement) by redesigning and automating data extraction and report generation processes for 45 person sales department3. Digital Organization Strategic Planning for an Insurance Company • Identified pain points in operation caused by the impact of digital technology across 4 major business units• Enhanced organizational agility by designing a future-state bi-modal organization structure that is able to respond to rapidly changing digital demands, while delivering robust IT solutions and infrastructure 4. Innovative Channel Strategy and Implementation for an Insurance Company• Conducted market analysis to develop value proposition for a new customer segment (age 20-35) • Generated $560k USD in revenue in year 1 by working with designers to build an insurance store and develop service blueprints that integrate services across multiple channels, including mobile, web and social media Show less