Engineering of solutions for various project and operational needs.Install new / rebuild existing servers and PCs in accordance with standards and project/operational requirements.Install and configure systems such as supports infrastructure applications or Asset Management applications.Develop and maintain installation and configuration procedures.Contribute to and maintain system standards.Research and recommend innovative, and where possible automated approaches for system administration tasks.Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.Perform regular security monitoring to identify any possible intrusions.Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and sent off site as necessary.Perform regular file archival and purge as necessary.Create, change, and delete user accounts per request.Repair and recover from hardware or software failures. Coordinate and communicate with impacted departments.Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.Upgrade and configure system software that supports infrastructure applications or Asset Management applications per operational needs.Perform periodic performance reporting to support capacity planning.Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.Maintain data center environmental and monitoring equipment.Decisions normally have a noticeable effect department-wide and company-wideResponsibility for training, instruction on new Hardware / Software.Provide advice and recommend actions involving rather complex issues.Provides occasional guidance, some of which is technical.

• Manage the IT services provided to the organization - email, internet, applications, backup and security. Liaising with the internal departments on all levels to help resolve IT-related issues.• Advanced to senior systems role to provide IT leadership for hospital's technology infrastructure located in six different locations across the Midwest. Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems. • Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.• Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.• Led hospital's new EMR implementation of Nextech. Designed and launched "pre-load" training clinics, optimized training documentation prior to go-live and designed custom modifications to accommodate special needs• Migrated virtual servers in Citrix and VMware environment and created redundancy for virtual storage.• Replaced and configured EOL firewalls, switches, and routers• Installation, maintenance and Administration of many Client/Server Intranet/Internet systems including MS-Exchange Server, MS-Internet Information Server, MS-SQL Server, MS-Proxy Server, MS-Index Server, SharePoint.

• Lead in-house and consultant team in server, network, phone, and work station, setup, configurations, and maintenance.• Maintain and troubleshoot network and network hardware to ensure 100% network availability.• Design and implementing future IT developments and improve quality.• Analyzing and resolving faults, ranging from major system crashes to a forgotten password.• Undertaking routine preventative measures and implementing, maintaining and monitoring network security.• Provide training and technical support for users with varying levels of IT knowledge and competence.• Setup and configure Windows Server, Exchange, Microsoft Lync, and SQL Servers and provide administrative functions to servers, and security software.• Setup and maintain Security Devices, firewalls, routing, VPN Access, and phone systems.• Support environments and personal working in factories, security, data center, and medical facilities from 5 to 120 users.• Perform troubleshooting end-to-end between six sites.• Inspect physical servers and network equipment for hardware failures.• Configure, maintain, and monitor security access systems such as bio readers, access badges, and cameras.• Perform backup/restoration of server images and files, loading server operating systems.• Daily administration of Active Directory, DNS, DHCP, Domains, Policies and Permissions Respond to monitoring alerts involving downed systems, disk space, and failed jobs.• Work with vendors for ongoing maintenance and support issues as needed.• Migrate Microsoft Windows domain controllers, Active Directory, Microsoft Exchange servers, and lync servers to new hardware, new domains.• Strive to keep familiar with current versions of operating system and vendor software, as well as basic computer and network architectures and protocols. Maintain awareness of new technologies and trends within the computer industry.

• Implement, support, and inventory control of applications and licenses used.• Support priority 1 calls on line down and critical software down.• Participated in integrated testing and user acceptance of application and or infrastructure components.• Worked directly on application/technical problem identification and resolution.• Exceeded daily, weekly, and monthly limits for call times, tickets, and resolution.• Provided Level 2 desktop, server, and network technical support including administering and maintenance, end user accounts, password resets/unlocks.• Work directly with stakeholders and technical teams to gather requirements, plan and implement solutions. • Resolve Cisco Unified IP phone issues, setup accounts, reset passwords.• Documents incident resolutions into the appropriate ticketing systems.• Perform daily system monitoring, verifying availability of all hardware, resources, systems, business processes, review logs, verify completion of scheduled jobs and log incident reports

• Multiple product installations, add additional outlets for residence and business.• Installations from tap including troubleshooting the forward and return path in the drop from the tap to the customer’s equipment• Review all requested services with customer while surveying the installation route and reviewing the proposed route• Inspects existing bond/ground to ensure compliance with the NEC requirements, make new ground if necessary• Repairs or Reports all system signal leakages found while performing an installation or repair to reduce ingress and egress• Setup home wireless network with wireless router and ensure connect ability

• Supported server 2003 and Exchange 2003, Mac O/S, network and desktop hardware, software and applications, including switches, routers, POS systems,ERP System, bar code scanners, mobile phones, telephone system, running and terminating cables, and end user support for 300+ users.• Develop procedures, training and system documentation and facilitate training for end users. • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Recognize and troubleshoot hardware/network problems in coordination with local IT teams. • Analyze the needs of the system users, conduct research and recommend system solutions / enhancements.• Effectively communicate complex technical issues to a broad range of customers and departments within the company.• Effectively communicate complex technical issues to a broad range of customers and departments within the company• Maintains documentation of inventory for servers, hardware and software• Support building physical security monitoring and installation of access badges, security cameras, and DVR

• Provided support on software, hardware and the Internet of in-depth knowledge of Windows and PC hardware/software installation.• Take ownership of customer issues, see problems through to resolution and provide enterprise level technical support to customers via phone, email, and other support channels as required• Support customers during installation, configuration, and troubleshooting• Improved client references by writing and maintaining documentation• Diagnose and resolve technical hardware and software involving internet connectivity and email clients

• Supervised crew of 5 in daily operations, including monthly evaluation, discipline and scheduling of duties and provided guidance in the accomplishments of their duties● Responsible for maintaining minimal down time of equipment. Operated and maintained a complex missile system.● Utilized internal/external diagnostic equipment to isolate and repair faulty components.● Operates and performs preventative maintenance checks and services● Engage hostile targets