• In charge of setting up IT System, hardware and HIS (Hospital Information System).• Managing access card system along with monthly report of attendance send to Human resource.• Work closely with vendors from various scope such as finance, human resource, Imaging (PACS), IT hardware and que system.• Developing and implementing IT policy and best practice guides for the hospital.• To develop and be accountable responsible for the department’s budget.• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.• Keeping track of IT Expenditure for licensing and equipment if needed.• Running daily back up of servers and database for the hospital.• Implementing auto reply for phone system which brought the answer rate for our operator from 70% to 90%+.• Giving staff HIS training when new staff joins.• Extraction of data on given to management for monthly meeting.• Prepare virtual meeting for management staff to ensure no issue on the meeting

• Provide onsite support for client that require patching.• Patch client’s server to the latest security updates. Ensure everything is up to date.• Perform pre-check on server to ensure the server have enough resource to be patch. Example, storage and any access issue.• Exposure to Microfocus and HP tools such as, HPSA (Server Automation) , DCA (Data Center Automation) , DMA (Database Middleware Automation).• Support role for onsite patching team. Troubleshoot problem faced by patching team.• Create a test environment in office to simulate issue happen onsite. • Experience in Unix based OS such as, Solaris 10, Solaris 11, Redhat and Windows.• Log case to Microfocus if issue cannot be solve. Work with Microfocus L3 engineer to solve the issue.• Generating report based server that is being patch whether it’s compliant or not.

• Troubleshoot hardware and software technical issues onsite to ensure what is the exact problem.• Report to network team if internet or intranet is down for the user in office to ensure there will be no interruption to their daily task.• Work in oversea (Philippine) implementing telecommunication device when company is launching new communication system such as Cisco Jabber and Webex. Contact team from US, India ,Singapore and Hong Kong to solve any issue reside in the new system. Also do testing just to make sure everything is working according to the check list provided.• Standby for any network (Testing MPLS), IT equipment upgrade (Riverbed) which required on site support and work with support team from Shanghai and India.• Standby for VIPs from oversea such as New York, Singapore, Tokyo and China if there is any issue will try to solve it onsite (Issue such as Iphone email unable to sync with exchange server or Window related issue)• Pilot tester for application that is not launch to user in office yet. Application such as ,Bluejean , Zoom , Cisco Jabber, Cisco Webex and BT Meet me conferencing.• Assist support team to do network cutover for stores, which they require onsite engineer.• Assisting store team (Shanghai) to setup network device and send it to the Store IT support team.• Support daily store operation equipment such as Traffic counter and Thumbprint system.• Provide troubleshooting on Traffic counter being irregularly high.• Installation of traffic counter and thumbprint device for newly opened store.• If device is disconnected from the server, would try to troubleshoot and go onsite to verify the root cause then provide a solution for it.• Setup Zoom Meeting equipment for Office meeting Room to replace the legacy Cisco VC System. Such as Ipad (Controller), Mac Mini, Camera, Mics and etc.

IBM, Helpdesk IT support – Level 1IBM RCC, Cyberjaya (Outsourced by Adecco)<09/2015-09/2016> (1 Year)Provide IT support in Mandarin to client’s from Taiwan, Malaysia, Singapore, Hong Kong and China.As a helpdesk front line, handling call and assist client to solve their issue.If client’s issue impact company’s business, directly call the support team to have them handle the issue.Know when to escalate the ticket to specific support team (SAP system, Server, AD) if needed. Handling ticket, such as checking ticket from new agent and assigning to the correct support team.Discuss with other senior on how to solve some uncommon issue.Declaring an incident to the support team when more than 25 user facing the same issue, once declared it would be posted on status board to notify other user about the ongoing issue.Sometimes, if the user facing difficulty in communicating with support team. We would assist the user to provide translation for them having a conference between the user and the support team.We provide troubleshooting for Microsoft Office software such as Word, Excel, Powerpoint and Outlook.Worked as a bridge connection between user and resolver team. For example, SAP support team, Network infrastructure team, Local IT, and Project team.Provide Technical support for products ranging from desktops, server, notebooks, monitor and projector.To be single point of contact (SPOC) for all client products.Customer group range from personal to corporate users.Provide courteous and professional technical support to customers.Troubleshoot hardware and software technical issues.Fast understanding and implementation of knowledge on call handling processes.

(3 Months)Basic Knowledge of how to format hard drives, Computer troubleshooting, network related works.Provide site to site support to install company’s product on client’s machines as well as instructing them how to use the program.Generating crystal report based on client’s data.