Steve B. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

I began my career in audio writing and performing live music, and am the former vocalist and co-writer for experimental rock band; Full Code. In 2015, I began intensively developing my expertise in electronic music production and sound design, which has led to commissions for prestigious art installations, short films and games. In late 2021, I independently released two EPs that showcase my transition from band frontman to solo electronic artist. I'm also a self-taught video editor and have produced web content for a range of international clients.

Melbourne, Victoria, Australia

• Course and program configuration (Oracle system configuration).• Customer service and program structure solutions to Schools and Colleges whilst adhering to RMIT and Government policies.• Data analysis and system support.

Melbourne, Victoria, Australia

• Provided excellent system administration support to key stakeholders within the Academic Registrar's Group (ARG).• Undertook system configuration for the student administration system and relevant interfaces.• Undertook analysis of system issues and provide first level technical support to the ARG.• Ran system processes in order to meet cyclical deadlines, as well as data analysis derived from both University systems and locally developed applications as required by the ARG units.• Participated in ARG and Information Technology Services system projects, offering specialised advice regarding student administration processes and procedures, while contributing to continual process improvement.• Ensured the integrity of data imported and exported from the different applications used by the unit and any data analysis that is undertaken.

Melbourne, Victoria, Australia

• Facilitated the administration of student financial operations including: fee configuration, invoicing, student account management, HESA legislation and financial audit and reporting support.• Managed the administration of student communications related to student financial data and HELP schemes.• Adhered to the relevant policies, legislation and practices required to maintain compliance whilst administering student financial data and HELP loans, and adapted procedures and practices in light of legislation, policy and procedure changes to ensure compliance.• Identified and resolved errors in an accurate and timely manner in order to meet legislative reporting requirements and deadlines. • Documented procedures and regularly provided process improvement recommendations to the Student Financial Systems Coordinator.

Melbourne, Victoria, Australia

• Provided timely and accurate information about RMIT University student administration processes, policies, systems and activities to all stakeholders in accordance with policy and procedures.• Prepared high level written communication on issues that require interpretation of policy and recommend strategies for improving business processes and services to students.• Provided expert advice on complex student administration issues to staff and students using developed knowledge of policies, procedures and relevant legislation in University environment.• Established and managed effective relationships with all relevant stakeholders internally and externally including students and other areas within the University.

Melbourne, Victoria, Australia

• Digital advertisement fulfillment and optimization.• Inbound & outbound customer support.• Training new staff.Achievements: ‘Employee of the Month’ for contributing to the successful SiteSmart content collection trial.

Melbourne, Victoria, Australia

• Inbound and outbound booking agent on behalf of the Department of Climate Change and Energy Efficiency.• Management of general queries and issues.

Auckland, New Zealand

• Followed up on ongoing or unresolved waste related cases.• Investigated and resolved illegal dumping scenarios.• Educated businesses and residents regarding appropriate waste disposal.

Auckland, New Zealand

• Management of bookings for community venues and community notice boards.• Management of access and accounting systems.• Management of customer queries and issues.