-Manage the implementation of large and small NetSuite application delivery and operations support systems from the cloud, including: software development, system roll-out, data migration, training, support and more- Develop, deploy, maintain, and adjust technology and business processes- Provide support for deployed systems, including development of additional features- Participate in cross-functional teams within the company to manage multiple simultaneous projects- Oversee project life-cycle from inception to completion while maintaining budgets, timelines and priorities- Direct project related activities in order to avoid conflicts with day-to-day operations- Create and maintain project documentation, plans, agendas, action lists, and more- Develop new systems, processes, and procedures as necessary to meet or exceed established standards for quality- Prepare and launch go/no go checklists, maintain technical requirements, and create contingency plans- Keep customers and company aware of project status, risks, and issues

 Source products from offshore vendors and coordinate importation through US Customs Project based company employing PMI standards and methodologies Provide products to vendors for wholesale and retail sales in the southwest United States Exceptional customer service, both face to face as well as over the phone Maintain an extremely high work ethic to support a demanding work schedule of 10-12 hours a day

 Managed the implementation project to start the business, including involvement in building the business plan, design and execution of milestones, test plans. Managed audit processes to maintain compliance within the Arizona Department of Financial Services standards as well as Federal Standards. Achieved 100% compliance ratio. Oversaw the hiring and building of a superior sales force and maintaining a high retention rate. Actively participated in the coordination, negotiation and obtaining all broker business contracts between the banks used for wholesale lending. Interfaced with all bank account executives to ensure that the company’s relationships with all banks stayed intact. Negotiated all pricing scenarios with banks and loan officers to confirm that the best deal was being presented to the borrowers as well as the company. Maintained up to date audit reports and constant business analysis to recognize areas needing improvement and potential income leaks.

 Managed large international projects with teams of up to 50 people. Used PMI and Waterfall Methodologies while going through the SDLC (Software Design Lifecycle) Developed testing plans involving large multi-site infrastructure and application deployment Designed and installed and tested high availability, mission critical IT solutions Very strong communication skill Managed on-shore and off-shore development and testing teams. Subject Matter Expert (SME) testing new service applications and infrastructure Provided accurate and timely project status communication upward to executive leadership. Maintained updated project plans that include risk management, contingency plans, critical path, etc… Monitored and coordinated implementation of resulting fixes of newly designed software. Responsible for the project plan progress and overall project budgets. Over 10 years of direct customer service experience.