Steven Ing, Cip Email & Phone Number

Oakville, Ontario, Canada

Toronto, Canada Area

• Responsible for assessing, loss analyzing, negotiating, rating, and issuing new business/renewals/endorsements to service comprehensive (Property, Casualty, Crime, Abuse, D&O, E&O, and Umbrella) products for Faith, Education, Retirement, Charity/Non-Profit, Funeral and Heritage building customers based on company's underwriting and pricing guidelines• Negotiate sound business deals through trilateral relations with customers and brokers to deliver exceptional broker and customer service• Provide insight on market research and analysis; develop business cases for pricing, coverage, and/or product improvements• Provided inputs to the corporate underwriting team to the introduction and communication of pricing, coverage, and/or product changes on time, and development of underwriting guidelines, procedures, and manuals• Coach, mentor, and act as a point of escalation for junior underwriters and authorize risks within own established authority levels• Achieving Ecclesiastical's profit and underwriting objectives for specified book/portfolio of business to standards of profit use of capital and risk, complying to Branch and Corporate policies, measures and standards for underwriting, customer service, profitability, productivity, and financial management

Toronto, Canada Area

• Performed underwriting review and rating of complex renewal and new business risks for the Programs Department servicing comprehensive package (Property, Casualty, Crime, Professional Lines and Umbrella) products for Landscapers, Oil Delivery Companies, Staffing Agencies, Sports organizations, and Restaurant Owners• Reviewed and analyzed program submissions, gathered data and assessed risk, qualifying and underwriting deal through understanding needs and risk characteristics of the customer following established program guidelines• Maintained internal relationships with other departments and delivered exceptional broker and customer service• Determined the requirement of reinsurance for clients and purchased facultative reinsurance when necessary• Reviewed and corrected wordings and policy documents to ensure consistency and the clear intent of the coverage • Accountable for accurate risk assessment, tracked, reported, and documented underwriting metrics such as loss ratio and rate changes to identify trends, and executed sound decisions/recommendations while deploying clear communication with senior management, and retail brokers on accounts

Toronto, Canada Area

Responsible for the in-class instruction of CIP courses on behalf of the institute to a class of approximately 10 to 20 adult learners. Duties include: course design, administration, lesson planning, content delivery, grade assignment and providing student feedback.Courses taught• C120 – Underwriting Essentials• C130 – Essential Skills for the Insurance Broker and Agent

Toronto, Canada Area

• Performed risk analysis using technology and external data sources as a part of the Professional Lines team servicing of Errors & Omissions (E&O) for I.T., Miscellaneous, Life Agents and Multimedia Professionals• Determined eligibility for policy renewals based on guidelines and retention goals of the company; showcased a strong drive toward writing new business within a 24-hour quoting service standard• Involved in training, development and provided ongoing feedback for performance improvement of a junior underwriter • Serviced a growing book of business, including risk selection, coverage negotiation, and pricing adequacy on new and renewal business, all as per designated underwriting authorities and company guidelines• Completed referrals to both domestic and international insurance carriers on outside-the-box risks that were written with critical thinking, creative underwriting, and strategic pricing• Established and maintained superior business and service-oriented partnerships with broker clients through; regular attendance at industry events• Maintained market intelligence, business insurance trends, and industry knowledge and provided information regarding product competitiveness and pricing to the senior management

Toronto, Canada Area

• Handled insurance policy endorsements, renewals, and cancellations following underwriting policies/procedures and applicable laws and regulations of Property & Casualty for Building Owners, Contractors, Retail, Hospitality, and Professional Offices as part of the Accel (small business team)• Determined whether clients qualify for insurance policies using all available application and web information, answer any queries on the status of a policy to brokers and claims department• Conducted broker sales calls to drive up a new business and promote the Intact brand; delivered informative marketing presentations during broker sales calls about Intact products resulting in higher submission activity to the team• Provided exceptional service to broker partners, act as a solution provider by providing innovative solutions to respond to customer needs, and develop/maintain positive business relationships within the brokerage community• Exceeded annual new business production target as assigned and worked exclusively as a ‘New Business Underwriter’ within a 4-hour quoting service standard• Analyzed new business and renewals for risk profitability by assessing exposures and hazards as determined by a review of the underwriting data and perform changes to the policy mid-term according to underwriting guidelines, individual authority limits, and company standards

Toronto, Canada Area

• Tasked with the investigation, adjudication, and settlement of routine and complex medical and disability claims with claimants and their legal representatives• Evaluated files and posted reserves according to company guidelines; developed an action plan for claim handling and file settlement; interpreted SABS wording, determined coverage, assessed for damage, loss transfer, WSIB, and liability exposure• Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims to achieve 1:1 closing ratio and 90% audit score as set out in goals• One of the founding members of the Special Handling Unit (SHU) handling a pending of approximately 50 to 70 files suspected of fraudulent activity• Member of the first-ever Accident Benefits Claims Trainee program at Intact Insurance

Bsc(Hons), Honors Specialization In Biology

Bmsc, Specialization In Medical Science