Steven Ing, Cip Email & Phone Number

Oakville, Ontario, Canada

Toronto, Canada Area

• Responsible for assessing, loss analyzing, negotiating, rating, and issuing new business/renewals/endorsements to service comprehensive (Property, Casualty, Crime, Abuse, D&O, E&O, and Umbrella) products for Faith.
• Negotiate sound business deals through trilateral relations with customers and brokers to deliver exceptional broker and customer service
• Provide insight on market research and analysis; develop business cases for pricing, coverage, and/or product improvements
• Provided inputs to the corporate underwriting team to the introduction and communication of pricing, coverage, and/or product changes on time, and development of underwriting guidelines, procedures, and manuals
• Coach, mentor, and act as a point of escalation for junior underwriters and authorize risks within own established authority levels
• Achieving Ecclesiastical's profit and underwriting objectives for specified book/portfolio of business to standards of profit use of capital and risk, complying to Branch and Corporate policies, measures and standards.

Toronto, Canada Area

• Performed underwriting review and rating of complex renewal and new business risks for the Programs Department servicing comprehensive package (Property, Casualty, Crime, Professional Lines and Umbrella) products for.
• Reviewed and analyzed program submissions, gathered data and assessed risk, qualifying and underwriting deal through understanding needs and risk characteristics of the customer following established program guidelines
• Maintained internal relationships with other departments and delivered exceptional broker and customer service
• Determined the requirement of reinsurance for clients and purchased facultative reinsurance when necessary
• Reviewed and corrected wordings and policy documents to ensure consistency and the clear intent of the coverage
• Accountable for accurate risk assessment, tracked, reported, and documented underwriting metrics such as loss ratio and rate changes to identify trends, and executed sound decisions/recommendations while deploying.

Toronto, Canada Area

• Responsible for the in-class instruction of CIP courses on behalf of the institute to a class of approximately 10 to 20 adult learners. Duties include: course design, administration, lesson planning, content delivery.
• C120 – Underwriting Essentials
• C130 – Essential Skills for the Insurance Broker and Agent

Toronto, Canada Area

• Performed risk analysis using technology and external data sources as a part of the Professional Lines team servicing of Errors & Omissions (E&O) for I.T., Miscellaneous, Life Agents and Multimedia Professionals
• Determined eligibility for policy renewals based on guidelines and retention goals of the company; showcased a strong drive toward writing new business within a 24-hour quoting service standard
• Involved in training, development and provided ongoing feedback for performance improvement of a junior underwriter
• Serviced a growing book of business, including risk selection, coverage negotiation, and pricing adequacy on new and renewal business, all as per designated underwriting authorities and company guidelines
• Completed referrals to both domestic and international insurance carriers on outside-the-box risks that were written with critical thinking, creative underwriting, and strategic pricing
• Established and maintained superior business and service-oriented partnerships with broker clients through; regular attendance at industry events

Toronto, Canada Area

• Handled insurance policy endorsements, renewals, and cancellations following underwriting policies/procedures and applicable laws and regulations of Property & Casualty for Building Owners, Contractors, Retail.
• Determined whether clients qualify for insurance policies using all available application and web information, answer any queries on the status of a policy to brokers and claims department
• Conducted broker sales calls to drive up a new business and promote the Intact brand; delivered informative marketing presentations during broker sales calls about Intact products resulting in higher submission.
• Provided exceptional service to broker partners, act as a solution provider by providing innovative solutions to respond to customer needs, and develop/maintain positive business relationships within the brokerage.
• Exceeded annual new business production target as assigned and worked exclusively as a ‘New Business Underwriter’ within a 4-hour quoting service standard
• Analyzed new business and renewals for risk profitability by assessing exposures and hazards as determined by a review of the underwriting data and perform changes to the policy mid-term according to underwriting.

Toronto, Canada Area

• Tasked with the investigation, adjudication, and settlement of routine and complex medical and disability claims with claimants and their legal representatives
• Evaluated files and posted reserves according to company guidelines; developed an action plan for claim handling and file settlement; interpreted SABS wording, determined coverage, assessed for damage, loss transfer.
• Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims to achieve 1:1 closing ratio and 90% audit score as set out in goals
• One of the founding members of the Special Handling Unit (SHU) handling a pending of approximately 50 to 70 files suspected of fraudulent activity
• Member of the first-ever Accident Benefits Claims Trainee program at Intact Insurance

Bsc(Hons), Honors Specialization In Biology

Bmsc, Specialization In Medical Science