Steven Isom Email and Phone Number
Steven Isom work email
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Steven Isom personal email
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Experienced Customer Support Specialist in the video game and software publishing industry. Skilled in Technical Support, Troubleshooting, Integrated Marketing, Customer Experience, Quality Assurance, and Market Research. Strong operations professional with a Bachelor's Degree focused in Marketing from San Diego State University-California State University.
Pearl Abyss
View- Website:
- pearlabyss.com
- Employees:
- 168
-
Customer Support ManagerPearl Abyss Apr 2021 - PresentLos Angeles Metropolitan Area -
Live Ops SpecialistPearl Abyss America Apr 2021 - Present -
Call Center Team LeadFaneuil Inc Dec 2019 - Apr 2021Torrance, California, United States -
Tier 3 Support SpecialistActivision Mar 2015 - Sep 2019Greater Los Angeles Area -
Tier 3 Customer Support SpecialistActivision Mar 2015 - Sep 2019El Segundo, California, United States• Responsible for information gathering, reports to management and studios, assistance with daily meetings with various teams, high level customer support, advanced troubleshooting, investigations, and escalations.• Assisted management with design and implementation of the VIP support experience to great success.• Collected information for daily reports to management regarding volume, handling procedures, and player messaging.• Responsible for the dispensation of handling procedures to frontline agents on new and rising issues.• Assisted with design and implementation of revamped incident management process for reporting new and rising issues to studios, management, and QA.• Taken over various tasks from studios using complex tools, alleviating pressure on studios to continue enforcement and player data manipulation past the normal life cycle of a game.• Demonstrated strong work ethic and dedication to helping the team succeed with every title launched. -
Contracts AdministratorMeggitt Defense Systems Sep 2012 - Nov 2014 -
Contract AdministratorMeggitt Defense Sep 2012 - Nov 2014Irvine, California, United States• Responsible for pricing, cost/data proposals, interfacing with multiple customer accounts, management of contractual terms and conditions and ensuring customer satisfaction.
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Technical LiaisonCyberdefender Aug 2010 - Feb 2012
Steven Isom Skills
Steven Isom Education Details
Frequently Asked Questions about Steven Isom
What company does Steven Isom work for?
Steven Isom works for Pearl Abyss
What is Steven Isom's role at the current company?
Steven Isom's current role is Live Ops Specialist at Pearl Abyss America.
What is Steven Isom's email address?
Steven Isom's email address is sk****@****hoo.com
What schools did Steven Isom attend?
Steven Isom attended San Diego State University-California State University.
What skills is Steven Isom known for?
Steven Isom has skills like Advertising, Marketing Communications, Marketing Strategy, Marketing, Social Media Marketing, Social Media, Direct Marketing, Online Advertising, Digital Marketing, Microsoft Office, Customer Service, Public Relations.
Who are Steven Isom's colleagues?
Steven Isom's colleagues are 안서울, Alvaro Galvis Corredor, Jihoon Bae, Pearlabyss Taiwan Hr, 배종국, Dylan K., Lothric Han.
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Steven Isom
Nashville Metropolitan Area1southernland.com -
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Steve Isom
Omaha Metropolitan Area
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