Steven J Falcon

Steven J Falcon Email and Phone Number

Virtual Financial Consultant / New Hire Resident Mentor / Customer Care Executive II / Financial Professional~ Credit Card Division at PNC @ PNC
pittsburgh, pennsylvania, united states
Steven J Falcon's Location
Cocoa, Florida, United States, United States
Steven J Falcon's Contact Details

Steven J Falcon personal email

n/a
About Steven J Falcon

I'm that motivated Individual who seeks to utilize his education, skills and Experience in a challenging work environment.

Steven J Falcon's Current Company Details
PNC

Pnc

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Virtual Financial Consultant / New Hire Resident Mentor / Customer Care Executive II / Financial Professional~ Credit Card Division at PNC
pittsburgh, pennsylvania, united states
Website:
pnc.com
Employees:
48208
Steven J Falcon Work Experience Details
  • Pnc
    Virtual Customer Care Executive & New Hire Resident Mentor ~Credit Card Division Pnc Bank
    Pnc Oct 2019 - Present
    Cocoa, Florida
    New Hire Mentor/Inbound Customer Care Consultant/Coach & Facilitator of Risk Management/Quality Assurance/Online Banking/Fraud Detection/Fraud Analysis/ Card Lost Prevention/Retention & Acquisition/Billing & Processing /Technical Support Agent assisting with day to day Business needs. Knowledge & Experience with Quality Assurance and monitoring statistics & systems like Verint, Pulse, Sharepoint, Workforce Management, RTA (real time adherence)& transferring data into Excel. Hosting & scheduling Meetings in Microsoft teams & Facilitating information to new hires. Team Leader, Team Builder & coordinator of team management and engagement. Trained & Proficient in exercising & implementing Regulation Z, Fair Credit Reporting Act, FEEVA, Security Incident report & AML.
  • Spectrum
    Customer Care Professional/Executive
    Spectrum Jan 2017 - Oct 2019
    Melbourne, Florida Area
    All aspects of TV, Internet and Phone services for Residential Customers. Sales, Customer Service, Retention, Technical Support etc.
  • Radial Inc.
    Inbound Sales/Support/Customer Service
    Radial Inc. Sep 2016 - Jan 2017
    Melbourne, Florida Area
    Inbound Sales/Customer service/Sales Support/Retention/Acquisitions/ for American Eagle Outfitters Inc.
  • Hilton Grand Vacations
    Call Transfer Vacation Advisor (Inbound)
    Hilton Grand Vacations Jun 2015 - Sep 2016
    Orlando, Florida Area
    Sales
  • American Management Services, Inc
    Corporate Sales Consultant
    American Management Services, Inc Jun 2015 - Jul 2015
    Orlando, Florida Area
    Working with Small to Medium size Companies to expand growth, Sales, opportunity, and to main stability on an escalating scale. Profit margins, issues with staffing, and Providing solutions to day to day Business solutions.
  • Pelican-Sales Inc.
    Government Account Executive
    Pelican-Sales Inc. Aug 2014 - Jun 2015
    Procurement Specialist in Sales, Marketing/Business Strategies, Networking, Data Entry etc.
  • Cablevision
    Inbound Account Executive Of Sales
    Cablevision Nov 2006 - Dec 2013
    Sales/retention/ upselling/ customer service/ tech support
  • Total Entertainment
    V.P. Of Operations And Master Of Ceremonies
    Total Entertainment Nov 2001 - Nov 2011
    hosted parties/ master of ceremonies/ Disc Jockey/ videography/ assited all phases of setup and breakdown of equipment/ negotiated prices/party packaging with potential and existing customers.
  • Domino'S Pizza - Friends First
    Service Delivery Manager
    Domino'S Pizza - Friends First 2004 - 2006
    Bronx Ny
    Timely Deliveries, Customer Satisfaction
  • Housemaster Home & Termite Inspections - Phoenix, Arizona
    Project Expeditor/ Typist
    Housemaster Home & Termite Inspections - Phoenix, Arizona 2001 - 2003
    Bronx, New York
    Inspection Reports
  • Hampton Inn And Suites
    Front Desk Representative
    Hampton Inn And Suites Apr 2001 - Oct 2001
    Greenburg/ White Plains, Ny
    Handled all aspects of front desk management duties/phones/ data entry/ greeting guests. etc
  • C Town Super Market
    Assistant Produce Manager
    C Town Super Market 2000 - 2001
    Bronx Ny
    Managed all facets of Produce. Shipping receiving . Produce Maintaining.Refrigeration and Preparation for Daily packaging.Pricing Structure.
  • Albertus Magnus College
    Teachers Assistant
    Albertus Magnus College 1999 - 2000
    New Haven, Connecticut
    Grading Spanish Level 2
  • 7-Eleven
    Cashier/Overnight Stock
    7-Eleven 1998 - 1999
    Bronx Ny
  • Mcdonald'S Corporation
    Trainer/Crew Member/Cook
    Mcdonald'S Corporation 1997 - 1999
    Bronx Ny

Steven J Falcon Skills

Sales Sales Management Customer Retention Business Strategy Pitching Ideas Probing Marketing Strategy Product Management Team Leadership Solution Selling Telecommunications Customer Service Customer Satisfaction Account Management Sales Operations Cold Calling Sales Process Networking Team Building Training Customer Experience Advertising Cross Functional Team Leadership Competitive Analysis Managed Services Strategic Planning Strategy B2b Direct Sales Call Centers Management Sales Presentations Leadership Marketing

Steven J Falcon Education Details

Frequently Asked Questions about Steven J Falcon

What company does Steven J Falcon work for?

Steven J Falcon works for Pnc

What is Steven J Falcon's role at the current company?

Steven J Falcon's current role is Virtual Financial Consultant / New Hire Resident Mentor / Customer Care Executive II / Financial Professional~ Credit Card Division at PNC.

What is Steven J Falcon's email address?

Steven J Falcon's email address is sf****@****use.com

What schools did Steven J Falcon attend?

Steven J Falcon attended Southern New Hampshire University, Monroe College, Monroe College, State University Of New York Maritime College, Albertus Magnus College, Salesian High School.

What are some of Steven J Falcon's interests?

Steven J Falcon has interest in Children, Civil Rights And Social Action, Politics, Environment, Education, Science And Technology, Arts And Culture, Health.

What skills is Steven J Falcon known for?

Steven J Falcon has skills like Sales, Sales Management, Customer Retention, Business Strategy, Pitching Ideas, Probing, Marketing Strategy, Product Management, Team Leadership, Solution Selling, Telecommunications, Customer Service.

Who are Steven J Falcon's colleagues?

Steven J Falcon's colleagues are Richard Haybarger, Alexander Butler, Ashley Burello, Dave Horton, Howard Schwartz, Brian Leblanc, Terry Robinson.

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