Steven Jeffery Email and Phone Number
Tucson, AZ, US
Steven Jeffery's Location
Greater Tucson Area, United States, United States
Steven Jeffery's Contact Details
Steven Jeffery work email
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Steven Jeffery personal email
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Steven Jeffery phone numbers
About Steven Jeffery
I thrive in a world where I can build something from scratch. I'm really good at creating departments and rapidly showing positive results. I have an innate entrepreneurial spirit - I built my first vendor management practice back in 1998. I believe in "right practices" for the organization and culture. I love a greenfield opportunity where I can drive the largest marginal impact, establishing proactive management and principles and bottom-line results. I have an unswerving passion for vendor performance and improvement. I have worked remotely for the last ten years - I can adjust my schedule for any time zone. I am committed to mentoring and developing teams - I have the ability to recognize and develop new talent. As an example, at Citibank, I had a team of six, four of whom went on to C-level positions. I have international exposure too, working with clients in the UK, APAC, across Europe - I have worked in 22 different countries.My career achievements can be summarized as follows:• I have a history of beginning new Vendor Management initiatives, forming the basis of the program as well as staff recruitment, with a network of trained professionals seeking to take a Vendor Management organization from nothing to world-class.• I have a consistent record of introducing dramatic cost-saving opportunities and process improvements to heighten quality, achieving millions of dollars of value creation (savings and cost avoidance) for clients and employers.• I am an acknowledged expert, writer, speaker on all aspects of strategic sourcing and vendor management in public and on-site seminars, workshops, conferences, presentations, books, and published articles.
Steven Jeffery's Current Company Details
Steven Jeffery Work Experience Details
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Key Note And Conference PresenterOther Professional ExperienceTucson, Az, Us
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Vendor Management Practice, Principal Advisory DirectorInfo-Tech Research Group Nov 2020 - PresentLondon, Ontario, CaI lead a team of vendor management and IT contract review research analysts for the world's fastest growing information technology research and advisory company, serving over 30,000 IT professionals. I assist numerous clients with designing and implementing either a vendor management office or initiatives. I create and deliver client-driven, project-based, practical research and advisory to assist IT leaders drive measurable results in their organizations. I serve as a research and people leader responsible for industry best practices and advisory operations primarily in the domains of vendor and contract management, reviewing an average of over 125 IT contracts annually for clients in Telecom, Software / SaaS, MSP, HCM, and Professional Services.• I directed the team's annual contributions of over $16M in client savings through more astute Vendor Management practices, creating client savings of $1.5M+ per year with a client satisfaction rating of 9.35.• Co-created a 4-day workshop for clients to "Jump Start their Vendor Management Initiatives" plus workshops on introductory to advanced vendor management programs and establishing a vendor management office and programs.
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Vendor Management Practice, Research DirectorInfo-Tech Research Group Oct 2018 - Nov 2020London, Ontario, CaI leveraged my practical leadership experience in Vendor Management, Governance, and Contract Negotiations. I drove and developed world-class industry research, supporting and engaging a dedicated set of members via planned and ad hoc phone support and facilitated industry roundtables. I remained active and engaged in the growth and development of colleagues within the practice. I led client-site workshops to enable clients to establish state-of-the-art commercial grade vendor management departments.• I provided insight and conducted research on CIO and IT strategies to provide best of breed management solutions and practices in the areas of VMO, Contract Negotiation, and IT.• I conducted guided implementations and onsite workshops with clients to analyze IT vendor management organization requirements, and resources required to facilitate business goals and objectives.• I built an advisory practice focused on supporting IT vendor management thought leadership working with C-level executives to enhance vendor management strategies and contract negotiations.• Conducts guided implementations and onsite workshops with clients to analyze IT directives, department organization requirements & their resources in order to facilitate business goals and objectives. • Advises members on Vendor Management strategy and services to ensure vendor monitoring and performance• Building an advisory practice focused on supporting IT vendor services and working with C-level executives & leaders to enhance their vendor management strategies and contract negotiations. • Provides insight and conducts research on CIO and IT strategies to provide best of breed management solutions and practices in the areas of VMO, Contract Negotiation & IT. • Lead various workshops facilitating clients in establishing state of the art commercial grade vendor management departments.
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Key Note And Conference PresenterOther Professional Experience Feb 2002 - PresentART OF A QUALITY RFP• ADVANCED SOFTWARE NEGOTIATIONS • BASIC ENGLISH AND GRAMMAR • BUILDING EFFECTIVE PROJECT TEAMS • CUSTOMER SERVICE FOR CALL CENTERS • EFFECTIVE ARMY WRITING • HIGH TECH PROCUREMENT PROCESS • I.T. NEGOTIATIONS • LEADING LEADERS • MICROSOFT EXCEL – INTRODUCTION 2003 & 2007 • MICROSOFT PROJECT 2003 & 2007 & 2010 • NEGOTIATION FOR BUYERS • OFFICE SKILLS AND COMMUNICATION • ESSENTIALS OF PROJECT MANAGEMENT • PROJECT MANAGEMENT FOR I.T. PROFESSIONALS • PROVIDING EXCEPTIONAL• CUSTOMER SERVICE • REQUEST FOR PROPOSAL LAB • SOFTWARE LICENSE WORKSHOP • TELECOMMUNICATIONS VENDOR MANAGEMENT • TIME MANAGEMENT • I.T. VENDOR MANAGEMENTASSET MANAGEMENT – BEST PRACTICES • CERTIFIED TECHNOLOGY PROCUREMENT EXECUTIVE (CTPE) EXAM PREP TRACK • DOCUMENTING YOUR PROCUREMENT DEALS • FUTURE OF TELECOMMUNICATIONS INDUSTRY • IMPORTANT RFI AND RFP PROVISIONS • MANAGING QUALITY METRICS • NEGOTIATIONS FOR PROJECT MANAGERS • RESEARCHING YOUR VENDORS • REVENUE RECOGNITION/ SARBANES OXLEY/VENDOR SPECIFIC OBJECTIVE EVIDENCE • COOL STUFF FOR YOUR REQUEST FOR PROPOSALS AND REQUEST FOR INFORMATION • TECHNOLOGY EXPLAINED FOR PROCUREMENT PROFESSIONALS • TELECOMMUNICATIONS NEGOTIATIONS • UTILIZING MS PROJECT IN THE PROCUREMENT PROCESS • NEGOTIATIONS FOR PROJECT MANAGERS
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Vice President Of Vendor Management & Strategic Sourcing4 Degrees North Jun 2017 - Oct 2018I directed a strategic sourcing consulting, coaching, and training practice for an organization providing clients strategic vendor management programs. I advised on vendor management and IT category strategies for the selection of companies' IT product and service providers and procurement policies to reduce operational costs. I consulted with executive teams to evaluate and determine areas for improvement. I collaborated with IT on the creation of the vendor / supplier management function, including governance, scorecards, and Service Level Agreements (SLA).• I designed and created Vendor Management strategies for CIOs, resulting in decreasing IT expenses by at least $10M.• I created and delivered various vendor management and sourcing training programs, contributing to a 23% increase in sales.
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First Vice President It Strategic SourcingSuntrust Apr 2016 - Jun 2017Charlotte, Nc, UsI directed transformational process improvements for a leading financial institution in the Southeast to drive margin improvement, increase efficiencies, and validate value creation. I created a strategy and processes for purchasing goods and services for facilities and corporate functions. I created and managed short-, medium-, and long-term Procurement strategy, including insourced vs. outsourced models. I analyzed our procurement spend across multiple categories, prioritized the highest value items and services, and drove programs to reduce spend. I utilized my extensive RFP / bid management experience and contract negotiation expertise for services to increase efficiency, lower expenses, and drive value creation.• I negotiated major SaaS agreements for IT, Marketing and Human Resources, including a Master Services Agreement (MSA), SLAs, and an SOW for over $80M in spend.• I managed the issuance of RFPs, and the evaluation and contract negotiation for Email Service providers and Anti-Money Laundering SaaS solutions, expected to reach a value creation of over $1M.• I realized savings and cost avoidance of 16.9% of spend addressed by establishing new vendors and contracts for goods and services. -
Strategic Sourcing Sr Manager- Indirect SourcingSerta Simmons Bedding, Llc Nov 2014 - Apr 2016Doraville, Ga, UsI contributed to Serta Simmons Bedding's success by leading my team in developing indirect sourcing strategies and in managing suppliers for best value, quality, and service. I partnered cross-functionally to deliver goals for Indirect Categories managing an addressable spend of over $800M. I built and executed Sourcing Category Strategies for HR, IT Fleet, and Professional Services with an Indirect Sourcing function. I collaborated internally and with suppliers to deliver strategic short- and long-term goals to enable competitive advantage to the bottom line and top-line company growth. I developed and leveraged strong business and professional relationships with strategic suppliers and industry players. I managed and measured suppliers for continuous performance improvement.• I executed impactful strategic governance, procedures, processes, and policies for the newly formed department, including category management, vendor management, and sourcing strategies.• I built a sourcing and vendor management team as a founding member of Strategic Sourcing's Indirect Sourcing department, exceeding 14% value creation on addressable spend and with 9% savings on negotiated contracts.• My team succeeded in delivering $7M in savings on $75M in negotiated contracts and achieved an ROI of 18x department budget and fully burdened FTE cost. -
Sr. Manager, Procurement Business ImprovementTesoro Feb 2014 - Nov 2014San Antonio, Tx, UsI managed a cross-functional team of over 30 stakeholders in ascertaining the most impactful way to improve operational performance and financial results through the transformation of Supply Chain processes. I developed and implemented best practices in P2P end-to-end supply chain planning and execution via implementation of Lean Six Sigma (LSS) methodology. I deployed and acted as the SME owner of supply planning processes.• I developed a vendor classification process decreasing vendors meetings by 30%.• I introduced a vendor scorecard process improving vendor satisfaction by 19%, from 3.6 to 4.3 on a 5-point scale. -
Commercial Manager I.T. And H.R.Tesoro Feb 2012 - Jan 2014San Antonio, Tx, UsI facilitated and maintained vendor relationships, negotiated contracts, created vendor standards, scorecards, and identified best available vendors for the Human Resources and IT Software Spend Categories within the Strategic Sourcing Department. I administered the full lifecycle for vendor management processes and designed guidelines for vendors utilizing common tools. I analyzed vendor management programs and identified continuous improvement processes. I conducted Strategic Sourcing RFP initiatives, including relocation services, healthcare benefits, and various software products, including those for Tier I IT software vendors such as Microsoft, Oracle, and SAP. I designed and introduced a vendor classification / segmentation tier program.• I designed Vendor / Supplier Management (VRM and SRM) framework processes, and procedures to increase Supplier compliance, performance, and quality, including a supplier scorecard and stewardship meetings.• I introduced an RFx process and templates resulting in greater governance of RFx response and smoother workflow.• I managed $90M in Information Technology and Human Resources spend delivering over $6M in value creation.
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Sr. Category Manager I.T. ProcurementKci Medical May 2010 - Dec 2011San Antonio, Tx, UsI developed Category Strategy plans, and sourcing methodology for an international medical supply company with 7,000 employees and $2B in revenue, with the goal of introducing best practices across all aspects of RFP processes, legal contract review, supplier scorecards, and supplier improvement Kaizen processes. I negotiated, implemented, and managed strategic contracts and established policies and procedures for global wireless devices and connectivity and all global IT hardware and software representing $8M in global mobility spend. As a key contributor to the Procurement Leadership Team, I identified opportunities for cost savings, better efficiency, and other areas of improvement. I deployed supply risk assessment and mitigation programs to ensure business continuity.• I re-engineered the RFx process, resulting in reducing RFP cycle time from 5.5 months to 4.5 months.• I was recognized at the Corporate level for leading the turnaround of the mobility team, leading to the reduction of mobility spend by $1.1M per year.• I secured over $2M in value creation across $65M in addressed spend. -
I.T. Vendor Management ExecutiveSdp Associates Feb 2002 - May 2010I innovated IT Vendor Management Office governance, strategies, policies, and procedures for IT consulting, training, and program management firm for Fortune 500 Corporations and local, state, and federal government agencies, encompassing supplier positioning, tiering, RFP processes, negotiations, and acquisitions. Closed and fulfilled over $500M in global IT sourcing initiatives. I conducted public and on-site seminars regarding Supplier Management, customer service, procurement, RFPs and software negotiation.• I decreased expenditures across IT procurement services, vendor management, and delivery by an average of 12% while lowering acquisition lifecycle durations through process re-engineering.• I maximized client and corporate revenues by creating savings via global IT sourcing initiatives (including $1.5M in cost avoidance for a large power company) and generated more than $6M in acquired business through key proposals• I secured best-in-class results and drove competitive negotiations through the introduction and customization of a 10 Step Sourcing Process for clients.• I presented case studies on the topics of Best Practices Asset Management, Leasing Best Practices, Negotiating Telecommunications Contracts, Quality Metrics – Raising the Bar on Key Performance Indicators, Reducing Total Cost of Ownership through Vendor Management, Software Gotchas that Getcha, Software License Workshop, and Vendor Management
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Vice President I.T. Vendor ManagementAbn Amro Dec 1998 - Jan 2002Amsterdam, NlI.T. Vendor Management Recruited by Citibank management team to create and establish a world class Vendor Management organization to support 20,000 clients. Researched, developed, implemented, and process re-engineered life cycle and I.T. Vendor Management policies, procedures and process flows to support quality initiatives as part of building a Vendor Management Organization.Introduced Key Performance Indicators to measure vendors performanceCreated quality assurance program and benchmark measurements that achieved best practice recognition within the industry in preparation for Malcolm Baldrige Service Quality AwardEffectively managed and negotiated contracts with manufacturers of desktops laptops, servers and softwareCreated and chaired an international standards committee which established policies, processes, procedures, and standards in order to decrease total cost of ownershipStrong contributor to a documented savings of $30 millionObtained Information Technology Infrastructure Library (ITIL) Foundations Certification for I.T. services and Chair Person for ITIL Service Level Team -
Assistant Vice President, Personal Computing Services - Service DeskCiticorp Credit Card Services, Inc Jan 1995 - Dec 1998I was responsible for the day-to-day computer break fix operations for eight geographically dispersed call centers throughout the United States. I managed a team of eight site managers and 75+ technicians. I built and established the Personal Computing Services Help Desk Operations Department and recruited and organized the support staff into a team of 75+ managers and technicians. • I managed the data center builds of eight internationally (America and Europe) dispersed facilities consisting of over 4,000 devices, with all projects were on time, under budget and without loss of business.• I served as Project Manager for application development of customized proprietary credit analysis software.• I oversaw the facilities areas of HVAC, fire protection, UPS, communication racks layout installation, and data equipment relocation.• I established, reported, and published monthly Service Level Agreements (SLAs) and quality metrics of installations to senior management.
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It Project ManagerI-Net Jan 1991 - Jan 1995I created and managed the Nuclear Regulatory Commission's (NRC) help desk with responsibility for 2,000 devices and P&L for the project. I led the IRS's Automated Data Processing inventory and asset management initiative. I was a key member of numerous Department of Defense and Civilian agency projects. I created and managed various on site LAN installation teams and conducted sub-contractor negotiations.• I created NRC help desk processes, policies, and procedures.• I was a key contributor for promoting help desk and support services. -
Telecommunications ManagerAmerican Psychological Association Feb 1990 - Jan 1991Washington, Dc, UsI managed administration and maintenance for two Definity G1.1 PBX and Audix Voicemail, end user training, long distance auditing, and telecommunications helpdesk.• I supervised the acquisition and installation of two PBXs• I created, developed, implemented, and delivered the curriculum and materials for end-user training.• I was project manager for the new building's cable plant design and installation in accordance with BiCSi standards.
Steven Jeffery Skills
Strategic Planning
Negotiation
Technology Change Management
Vendor Relationships
Vendor Management Skills
Supplier Quality
Leadership
Customer Service
Process Improvement
Project Management
Cross Functional Team Leadership
Cost Management
Presenter
Professional Mentoring
Customer Retention
It Operations
Data Center
Vendor Management
Supply Management
Contract Negotiation
Enterprise Software
Supply Chain Management
Procurement
Global Sourcing
Mergers And Acquisitions
Itil
Strategic Sourcing
Change Management
Project Planning
Management
Strategy
Consulting
Information Technology
Sourcing
Portfolio Management
Sdlc
Telecommunications
Training
Software Documentation
Business Development
Business Process Improvement
Budgets
Ms Project
Contract Management
Governance
Human Resources
Six Sigma
Program Management
Team Building
Team Leadership
Steven Jeffery Education Details
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Frostburg State UniversityManagement -
Towson UniversityBusiness Administration
Frequently Asked Questions about Steven Jeffery
What company does Steven Jeffery work for?
Steven Jeffery works for Other Professional Experience
What is Steven Jeffery's role at the current company?
Steven Jeffery's current role is Key Note and Conference Presenter.
What is Steven Jeffery's email address?
Steven Jeffery's email address is st****@****ery.com
What is Steven Jeffery's direct phone number?
Steven Jeffery's direct phone number is +177082*****
What schools did Steven Jeffery attend?
Steven Jeffery attended Frostburg State University, Towson University.
What skills is Steven Jeffery known for?
Steven Jeffery has skills like Strategic Planning, Negotiation, Technology Change Management, Vendor Relationships, Vendor Management Skills, Supplier Quality, Leadership, Customer Service, Process Improvement, Project Management, Cross Functional Team Leadership, Cost Management.
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