Steven Jeffery Email & Phone Number

Tucson, Az, Us

London, Ontario, Ca

I lead a team of vendor management and IT contract review research analysts for the world's fastest growing information technology research and advisory company, serving over 30,000 IT professionals. I assist numerous clients with designing and implementing either a vendor management office or initiatives. I create and deliver client-driven, project-based, practical research and advisory to assist IT leaders drive measurable results in their organizations. I serve as a research and people leader responsible for industry best practices and advisory operations primarily in the domains of vendor and contract management, reviewing an average of over 125 IT contracts annually for clients in Telecom, Software / SaaS, MSP, HCM, and Professional Services.• I directed the team's annual contributions of over $16M in client savings through more astute Vendor Management practices, creating client savings of $1.5M+ per year with a client satisfaction rating of 9.35.• Co-created a 4-day workshop for clients to "Jump Start their Vendor Management Initiatives" plus workshops on introductory to advanced vendor management programs and establishing a vendor management office and programs.

London, Ontario, Ca

I leveraged my practical leadership experience in Vendor Management, Governance, and Contract Negotiations. I drove and developed world-class industry research, supporting and engaging a dedicated set of members via planned and ad hoc phone support and facilitated industry roundtables. I remained active and engaged in the growth and development of colleagues within the practice. I led client-site workshops to enable clients to establish state-of-the-art commercial grade vendor management departments.• I provided insight and conducted research on CIO and IT strategies to provide best of breed management solutions and practices in the areas of VMO, Contract Negotiation, and IT.• I conducted guided implementations and onsite workshops with clients to analyze IT vendor management organization requirements, and resources required to facilitate business goals and objectives.• I built an advisory practice focused on supporting IT vendor management thought leadership working with C-level executives to enhance vendor management strategies and contract negotiations.• Conducts guided implementations and onsite workshops with clients to analyze IT directives, department organization requirements & their resources in order to facilitate business goals and objectives. • Advises members on Vendor Management strategy and services to ensure vendor monitoring and performance• Building an advisory practice focused on supporting IT vendor services and working with C-level executives & leaders to enhance their vendor management strategies and contract negotiations. • Provides insight and conducts research on CIO and IT strategies to provide best of breed management solutions and practices in the areas of VMO, Contract Negotiation & IT. • Lead various workshops facilitating clients in establishing state of the art commercial grade vendor management departments.

ART OF A QUALITY RFP• ADVANCED SOFTWARE NEGOTIATIONS • BASIC ENGLISH AND GRAMMAR • BUILDING EFFECTIVE PROJECT TEAMS • CUSTOMER SERVICE FOR CALL CENTERS • EFFECTIVE ARMY WRITING • HIGH TECH PROCUREMENT PROCESS • I.T. NEGOTIATIONS • LEADING LEADERS • MICROSOFT EXCEL – INTRODUCTION 2003 & 2007 • MICROSOFT PROJECT 2003 & 2007 & 2010 • NEGOTIATION FOR BUYERS • OFFICE SKILLS AND COMMUNICATION • ESSENTIALS OF PROJECT MANAGEMENT • PROJECT MANAGEMENT FOR I.T. PROFESSIONALS • PROVIDING EXCEPTIONAL• CUSTOMER SERVICE • REQUEST FOR PROPOSAL LAB • SOFTWARE LICENSE WORKSHOP • TELECOMMUNICATIONS VENDOR MANAGEMENT • TIME MANAGEMENT • I.T. VENDOR MANAGEMENTASSET MANAGEMENT – BEST PRACTICES • CERTIFIED TECHNOLOGY PROCUREMENT EXECUTIVE (CTPE) EXAM PREP TRACK • DOCUMENTING YOUR PROCUREMENT DEALS • FUTURE OF TELECOMMUNICATIONS INDUSTRY • IMPORTANT RFI AND RFP PROVISIONS • MANAGING QUALITY METRICS • NEGOTIATIONS FOR PROJECT MANAGERS • RESEARCHING YOUR VENDORS • REVENUE RECOGNITION/ SARBANES OXLEY/VENDOR SPECIFIC OBJECTIVE EVIDENCE • COOL STUFF FOR YOUR REQUEST FOR PROPOSALS AND REQUEST FOR INFORMATION • TECHNOLOGY EXPLAINED FOR PROCUREMENT PROFESSIONALS • TELECOMMUNICATIONS NEGOTIATIONS • UTILIZING MS PROJECT IN THE PROCUREMENT PROCESS • NEGOTIATIONS FOR PROJECT MANAGERS

I directed a strategic sourcing consulting, coaching, and training practice for an organization providing clients strategic vendor management programs. I advised on vendor management and IT category strategies for the selection of companies' IT product and service providers and procurement policies to reduce operational costs. I consulted with executive teams to evaluate and determine areas for improvement. I collaborated with IT on the creation of the vendor / supplier management function, including governance, scorecards, and Service Level Agreements (SLA).• I designed and created Vendor Management strategies for CIOs, resulting in decreasing IT expenses by at least $10M.• I created and delivered various vendor management and sourcing training programs, contributing to a 23% increase in sales.

Charlotte, Nc, Us

I directed transformational process improvements for a leading financial institution in the Southeast to drive margin improvement, increase efficiencies, and validate value creation. I created a strategy and processes for purchasing goods and services for facilities and corporate functions. I created and managed short-, medium-, and long-term Procurement strategy, including insourced vs. outsourced models. I analyzed our procurement spend across multiple categories, prioritized the highest value items and services, and drove programs to reduce spend. I utilized my extensive RFP / bid management experience and contract negotiation expertise for services to increase efficiency, lower expenses, and drive value creation.• I negotiated major SaaS agreements for IT, Marketing and Human Resources, including a Master Services Agreement (MSA), SLAs, and an SOW for over $80M in spend.• I managed the issuance of RFPs, and the evaluation and contract negotiation for Email Service providers and Anti-Money Laundering SaaS solutions, expected to reach a value creation of over $1M.• I realized savings and cost avoidance of 16.9% of spend addressed by establishing new vendors and contracts for goods and services.

Doraville, Ga, Us

I contributed to Serta Simmons Bedding's success by leading my team in developing indirect sourcing strategies and in managing suppliers for best value, quality, and service. I partnered cross-functionally to deliver goals for Indirect Categories managing an addressable spend of over $800M. I built and executed Sourcing Category Strategies for HR, IT Fleet, and Professional Services with an Indirect Sourcing function. I collaborated internally and with suppliers to deliver strategic short- and long-term goals to enable competitive advantage to the bottom line and top-line company growth. I developed and leveraged strong business and professional relationships with strategic suppliers and industry players. I managed and measured suppliers for continuous performance improvement.• I executed impactful strategic governance, procedures, processes, and policies for the newly formed department, including category management, vendor management, and sourcing strategies.• I built a sourcing and vendor management team as a founding member of Strategic Sourcing's Indirect Sourcing department, exceeding 14% value creation on addressable spend and with 9% savings on negotiated contracts.• My team succeeded in delivering $7M in savings on $75M in negotiated contracts and achieved an ROI of 18x department budget and fully burdened FTE cost.

San Antonio, Tx, Us

I managed a cross-functional team of over 30 stakeholders in ascertaining the most impactful way to improve operational performance and financial results through the transformation of Supply Chain processes. I developed and implemented best practices in P2P end-to-end supply chain planning and execution via implementation of Lean Six Sigma (LSS) methodology. I deployed and acted as the SME owner of supply planning processes.• I developed a vendor classification process decreasing vendors meetings by 30%.• I introduced a vendor scorecard process improving vendor satisfaction by 19%, from 3.6 to 4.3 on a 5-point scale.

San Antonio, Tx, Us

I facilitated and maintained vendor relationships, negotiated contracts, created vendor standards, scorecards, and identified best available vendors for the Human Resources and IT Software Spend Categories within the Strategic Sourcing Department. I administered the full lifecycle for vendor management processes and designed guidelines for vendors utilizing common tools. I analyzed vendor management programs and identified continuous improvement processes. I conducted Strategic Sourcing RFP initiatives, including relocation services, healthcare benefits, and various software products, including those for Tier I IT software vendors such as Microsoft, Oracle, and SAP. I designed and introduced a vendor classification / segmentation tier program.• I designed Vendor / Supplier Management (VRM and SRM) framework processes, and procedures to increase Supplier compliance, performance, and quality, including a supplier scorecard and stewardship meetings.• I introduced an RFx process and templates resulting in greater governance of RFx response and smoother workflow.• I managed $90M in Information Technology and Human Resources spend delivering over $6M in value creation.

San Antonio, Tx, Us

I developed Category Strategy plans, and sourcing methodology for an international medical supply company with 7,000 employees and $2B in revenue, with the goal of introducing best practices across all aspects of RFP processes, legal contract review, supplier scorecards, and supplier improvement Kaizen processes. I negotiated, implemented, and managed strategic contracts and established policies and procedures for global wireless devices and connectivity and all global IT hardware and software representing $8M in global mobility spend. As a key contributor to the Procurement Leadership Team, I identified opportunities for cost savings, better efficiency, and other areas of improvement. I deployed supply risk assessment and mitigation programs to ensure business continuity.• I re-engineered the RFx process, resulting in reducing RFP cycle time from 5.5 months to 4.5 months.• I was recognized at the Corporate level for leading the turnaround of the mobility team, leading to the reduction of mobility spend by $1.1M per year.• I secured over $2M in value creation across $65M in addressed spend.

I innovated IT Vendor Management Office governance, strategies, policies, and procedures for IT consulting, training, and program management firm for Fortune 500 Corporations and local, state, and federal government agencies, encompassing supplier positioning, tiering, RFP processes, negotiations, and acquisitions. Closed and fulfilled over $500M in global IT sourcing initiatives. I conducted public and on-site seminars regarding Supplier Management, customer service, procurement, RFPs and software negotiation.• I decreased expenditures across IT procurement services, vendor management, and delivery by an average of 12% while lowering acquisition lifecycle durations through process re-engineering.• I maximized client and corporate revenues by creating savings via global IT sourcing initiatives (including $1.5M in cost avoidance for a large power company) and generated more than $6M in acquired business through key proposals• I secured best-in-class results and drove competitive negotiations through the introduction and customization of a 10 Step Sourcing Process for clients.• I presented case studies on the topics of Best Practices Asset Management, Leasing Best Practices, Negotiating Telecommunications Contracts, Quality Metrics – Raising the Bar on Key Performance Indicators, Reducing Total Cost of Ownership through Vendor Management, Software Gotchas that Getcha, Software License Workshop, and Vendor Management

Amsterdam, Nl

I.T. Vendor Management Recruited by Citibank management team to create and establish a world class Vendor Management organization to support 20,000 clients. Researched, developed, implemented, and process re-engineered life cycle and I.T. Vendor Management policies, procedures and process flows to support quality initiatives as part of building a Vendor Management Organization.Introduced Key Performance Indicators to measure vendors performanceCreated quality assurance program and benchmark measurements that achieved best practice recognition within the industry in preparation for Malcolm Baldrige Service Quality AwardEffectively managed and negotiated contracts with manufacturers of desktops laptops, servers and softwareCreated and chaired an international standards committee which established policies, processes, procedures, and standards in order to decrease total cost of ownershipStrong contributor to a documented savings of $30 millionObtained Information Technology Infrastructure Library (ITIL) Foundations Certification for I.T. services and Chair Person for ITIL Service Level Team

I was responsible for the day-to-day computer break fix operations for eight geographically dispersed call centers throughout the United States. I managed a team of eight site managers and 75+ technicians. I built and established the Personal Computing Services Help Desk Operations Department and recruited and organized the support staff into a team of 75+ managers and technicians. • I managed the data center builds of eight internationally (America and Europe) dispersed facilities consisting of over 4,000 devices, with all projects were on time, under budget and without loss of business.• I served as Project Manager for application development of customized proprietary credit analysis software.• I oversaw the facilities areas of HVAC, fire protection, UPS, communication racks layout installation, and data equipment relocation.• I established, reported, and published monthly Service Level Agreements (SLAs) and quality metrics of installations to senior management.

I created and managed the Nuclear Regulatory Commission's (NRC) help desk with responsibility for 2,000 devices and P&L for the project. I led the IRS's Automated Data Processing inventory and asset management initiative. I was a key member of numerous Department of Defense and Civilian agency projects. I created and managed various on site LAN installation teams and conducted sub-contractor negotiations.• I created NRC help desk processes, policies, and procedures.• I was a key contributor for promoting help desk and support services.

Washington, Dc, Us

I managed administration and maintenance for two Definity G1.1 PBX and Audix Voicemail, end user training, long distance auditing, and telecommunications helpdesk.• I supervised the acquisition and installation of two PBXs• I created, developed, implemented, and delivered the curriculum and materials for end-user training.• I was project manager for the new building's cable plant design and installation in accordance with BiCSi standards.

Mba, Management

Bs, Business Administration