Director, HR, Compliance, H&S, and Facilities Management

To Follow

• Advises the CEO and Trust Manager in relation to company compliance with employment legislation and programme delivery requirements.• Manages a full end to end Human Resource service for the Trust. • Trains and supports CPD and helps maintain contract compliance with 5% of tolerances for the delivery programmes the company runs.• Oversees the full employee lifecycle; from, CRM Management, recruitment, RtW & DBS checks, induction, on boarding, liaising with payroll and providing… Show more • Advises the CEO and Trust Manager in relation to company compliance with employment legislation and programme delivery requirements.• Manages a full end to end Human Resource service for the Trust. • Trains and supports CPD and helps maintain contract compliance with 5% of tolerances for the delivery programmes the company runs.• Oversees the full employee lifecycle; from, CRM Management, recruitment, RtW & DBS checks, induction, on boarding, liaising with payroll and providing timely updates for monthly pay runs, problem resolution and off boarding. • Annually reviews and updates all policies & procedures and company organisational charts.• Develops job adverts, job descriptions, SMTs, updates the employee handbook.• Reduced the average employee absences from 15+ in a 12 months period to less than 10 in a 12 month period. • Manages attendance, provides payroll updates, SMP, SSP, deductions, bonuses and ensuring their accuracy.• Maintains employee files, our in house HRIS, manages the appraisal system, recruitment process, complaints and disciplinary processes and writes minutes for all team/employee meetings.• Overviews contacts and ensures that error rates are below 5% • Co-project runs programmes to the specifications as set out with the contracts and SLAs.• Conducts 10% sample checks frequently on project staff. • Provides staff development training where necessary also provides on hand support to the admin teams where targets are at risk of not being met.• Ensure Management staff correctly line manage their team members through the use of policies and procedures.• Implemented activities that reduce waste levels by 8% year on year• Implemented practices which reduce energy loss by 5% year on year with a 2% activity tolerance.• Manages the asset register, sources products ie, stationary, coms and IT equipment.• Property Manages a commercial property and two residential flats overseeing building repair, maintenance and lease requirements. Show less

• Fire Risk Assessments – Limited to Skills Training sites -Carries out fire risk assessments to identify areas where risk exist and highlight actions to reduce those risks, action plan the centre on completion timescales, and review and update the Fire Risk Assessments accordingly.• Health and Safety Checks and Data Security Sweeps – Across Skills and Partner/Subcontractor sites conducting checks as part of a CI visit which entail an inspection review of health and safety in the centre –… Show more • Fire Risk Assessments – Limited to Skills Training sites -Carries out fire risk assessments to identify areas where risk exist and highlight actions to reduce those risks, action plan the centre on completion timescales, and review and update the Fire Risk Assessments accordingly.• Health and Safety Checks and Data Security Sweeps – Across Skills and Partner/Subcontractor sites conducting checks as part of a CI visit which entail an inspection review of health and safety in the centre – not in the detail of a Fire Risk Assessment, but assessing the buildings/offices risk in terms of Health and Safety and compliance with legislation. Incorporated side by side with these sweeps are Data Security Sweeps which assess the risk of any customer data or business data which could result in a risk being issued to the centre. • Improvement Inspections – This is a prime CI responsibility whereby a multi-check and performance management meetings are carried out at a centre which focuses on the centres performance, staff personal development, customer feedback and activity, centre compliance, health and safety, database updates and data security, Job Starts and Retentions. Discuss areas for improvement with the Centre Manager and feed this back.• Standardisation Steering Group – As a key member of the standardisation Group, this process includes developing standard documents that meet with house styles and company branding, incorporating other people’s designs into the standardisation process and checking for conformity and updating document control to log document progress.• Improvement Steering Groups – Managed two projects to develop new documentation to assist with the improvement of service. This includes the development of a Database User’s Manual for our bespoke database and also the development and maintenance of a guide for customers starting out into employment. Manual Updates, Process Flows and support documentation for the better understanding of contracts. Show less

• Main Duties are as a Change Control Manager for HR and Solution 9 and STUK DMS databases. The Change Management Process requires that people submit their ideas and works for review to me. These works are then reviewed and designed into the system taking into consideration areas where they may be required to impact on other areas of the system and other users.• Works Involved are then provided by the developers with costs and security concerns and the works involved are reviewed and this… Show more • Main Duties are as a Change Control Manager for HR and Solution 9 and STUK DMS databases. The Change Management Process requires that people submit their ideas and works for review to me. These works are then reviewed and designed into the system taking into consideration areas where they may be required to impact on other areas of the system and other users.• Works Involved are then provided by the developers with costs and security concerns and the works involved are reviewed and this is then authorised and queued up in a development priority list.• The works are reviewed during development to ensure they meet with the specification which sometimes needs close liaison with the person/team suggesting the works, especially in HR related items to ensure the developed product is as close to specification as can be managed with the technology available.• Testing of the developed item usually on a UAT platform, but some projects are tested on the development platform, and then corrective actions highlighted and retested with final approvals being instructed to build so that system manuals can be updated and then I can authorise a release date and schedule. Show less

• Working alongside the Manager and supporting the delivery of the company’s objectives and ensuring that the office meets target, buy supporting and developing staff to meet their targets. • Providing on-going Data Management Systems support and development of the company Database through ideas, design, testing and to end user phases on a weekly basis.• Delivery of staff appraisals and action plans to ensure that staff development is being met and that we are operating within the remit… Show more • Working alongside the Manager and supporting the delivery of the company’s objectives and ensuring that the office meets target, buy supporting and developing staff to meet their targets. • Providing on-going Data Management Systems support and development of the company Database through ideas, design, testing and to end user phases on a weekly basis.• Delivery of staff appraisals and action plans to ensure that staff development is being met and that we are operating within the remit of the Investors in People as overseen by the HR department.• Developing and delivering an ever changing Presentation and training programme to new and existing members of staff surrounding the company database systems that are in use and also providing information on programme delivery to new staff on a twice monthly basis.• Providing full administrative support to the centres in which I work by ensuring that stationary and supplies are stocked adequately, phones calls and customer queries are dealt with satisfactorily, clients are assessed and graded correctly and assigned to the correct courses and that the correct documentation is compiled timely for our partner organisations.• Ensuring that all paperwork is assigned to appropriate staff, completed to deadline and ensuring that it meets STUK’s high quality standards, prior to internal and external audit checks.• Working closely with the Directors, Area Manager and Jobcentre Plus Staff in District and local positions as well as staff in other related organisations, to help develop and deliver strong marketing strategies and promotion of the business.• Managed a small number of staff as well as aiding with the recruiting of new staff, including sifting through CVs providing candidates with appointments, arranging assessments, review staff progress I through the appraisal process and carrying out disciplinary measures where necessary. Show less

• Managing a small team of administrators including a project in centre separate from the responsibilities of the Centre Manager ensuring the all elements of the project work towards achieving 45-50% in month outcomes.• Supporting the manager in completing caseload management which includes performance management and disciplinary processes. Additionally to doing this internally I am also responsible for minute taking of external HR functions and also completing staff performance appraisals… Show more • Managing a small team of administrators including a project in centre separate from the responsibilities of the Centre Manager ensuring the all elements of the project work towards achieving 45-50% in month outcomes.• Supporting the manager in completing caseload management which includes performance management and disciplinary processes. Additionally to doing this internally I am also responsible for minute taking of external HR functions and also completing staff performance appraisals bi-monthly, and reviewing previous achievements, and setting new personal development targets.• Conducting training on the company database to new staff in the induction process using varying forms of delivery ensuring that full interactive training is given and that the HR function is supported with documentation evidence of delivery and achievement.• Responsible for ensuring that the systems in place in the office are within the requirements of the Continuous Improvement Teams requirements and working to ensure delivery meets standards as monitored by Internal Inspection, FAM and OFSTED compliance. Also responsible for implementing changes and feeding back and taking ideas forward from steering group meetings.• Effectively marketing the option to promote the number of clients into the centre and increase client numbers as well as to help develop and maintain retention to the option. Also production of Success Stories, Monthly News Letter to Partners, delivery of League Tables and ensuring the processes between us and our partners are maintained.• Contribute to the management of staff and their personal development including providing training requirements to ensure that staff are equipped to deliver job requirements and then supporting them in managing their work load so that they provide the best results for their customers and meet business and personal targets. Successfully achieving 49% of their 45% target. Show less

Supporting the administrtaive function of an officer delivering a welfare to work Programme Centre Porvision with the added element of Basic Skills and ESoL provision ensuring that all customer files were completed, customer files were updated on the database and that all elements of DWP paperwork were completed and filed accordingly.

Managing the opening of a small programme centre provision in Ilford and supporting a team of two customer advisors in the delivery of the provision and liaisons with JCP to support customers beck into work. Managed all reporting processes, paperwork, administration and customer advised customers into work achieving at least 35% of customers on caseload back to work, as well as helping to pilot a new provision to secure around £60,000. of additional funding for customers who were newly… Show more Managing the opening of a small programme centre provision in Ilford and supporting a team of two customer advisors in the delivery of the provision and liaisons with JCP to support customers beck into work. Managed all reporting processes, paperwork, administration and customer advised customers into work achieving at least 35% of customers on caseload back to work, as well as helping to pilot a new provision to secure around £60,000. of additional funding for customers who were newly unemployed. Show less

 Working as the Administration Manager to the office as well as dealing with all office duties in an Acting Business Manager capacity as designated by the Area Manager.  Undertaking Administration Manager duties as outlined for the Administration Manager post with the Lambeth office.

 Managing all of the offices' contracts and ensuring that company and contractual systems and procedures are adhered to throughout the delivery of the contracts. Checking that all reviews and reports are completed to a very high level of quality as well as ensuring that they are completed within given deadlines. Managing office finances by controlling expenditure, checking and cataloguing invoices ready for payment, preparing offices invoices to Jobcentre Plus and Learning Skills… Show more  Managing all of the offices' contracts and ensuring that company and contractual systems and procedures are adhered to throughout the delivery of the contracts. Checking that all reviews and reports are completed to a very high level of quality as well as ensuring that they are completed within given deadlines. Managing office finances by controlling expenditure, checking and cataloguing invoices ready for payment, preparing offices invoices to Jobcentre Plus and Learning Skills Council and monitoring outstanding debt. Preparing office reports and statistical returns for both internal and external monitoring of financial income, client numbers, referral rates, start rates, turnover and cataloguing office progress Show less

 Providing training to staff on contract delivery, company systems and procedures and providing hands on support for all offices within the auditors remit. Carrying out systems and quality assurance audits on all areas of delivery covering all contracts within London, the South East, Nottingham and Doncaster. Providing action plan reports to the Business Managers, Head of Systems and IT and Senior Management. Feeding back on the errors encountered, the correct procedures to be… Show more  Providing training to staff on contract delivery, company systems and procedures and providing hands on support for all offices within the auditors remit. Carrying out systems and quality assurance audits on all areas of delivery covering all contracts within London, the South East, Nottingham and Doncaster. Providing action plan reports to the Business Managers, Head of Systems and IT and Senior Management. Feeding back on the errors encountered, the correct procedures to be undertaken and how these are to be carried out, as well as sharing best practice. Undertaking spot checks and monitoring all offices' database reports. Training of staff, ie. Business Mangers/ Deputy Business Managers/Administration staff/ Monitoring Officers and Jobsearch staff. Show less

 Troubleshooting administrative black spots within London. Assisting and training the Business Manager of the Ealing office with additional support from the Assistant Regional Director. Assessing claims and rectifying problems found as well as updating databases to resolve further clerical issues within London with the Support of the Assistant Regional Director. Delivering findings and solutions of problems to Jobcentre Plus Regional Claims Representatives.

 Overseeing the whole administration of the Tower Hamlets office. Constantly checking systems and maintaining all paperwork to a high standard. Covering for staff on holiday as well as assisting staff in other offices within London. Liasing with Jobcentre Plus on a frequent basis in terms of marketing, interview arrangements, customer care and maintaining administrative systems.  Providing supportive feedback on the development of the company database and core administrative… Show more  Overseeing the whole administration of the Tower Hamlets office. Constantly checking systems and maintaining all paperwork to a high standard. Covering for staff on holiday as well as assisting staff in other offices within London. Liasing with Jobcentre Plus on a frequent basis in terms of marketing, interview arrangements, customer care and maintaining administrative systems.  Providing supportive feedback on the development of the company database and core administrative documentation essential to the delivery of the key contracts. Managing a marketing tool and monitoring its distribution and maintaining its information on a frequent basis. Additional duties include training new administration staff for London offices as well as re-introducing office systems and procedures for several London offices. Training of staff, ie. Deputy Business Managers/Administration staff/ Monitoring Officers and Jobsearch staff. Show less