• Support of QRIS system to Queensland Health facilities• Trainer of the QRIS product• QRIS Upgrade Software Tester –End to End/ Medium & Light Regression• Test script writer

• Beta Tester iPM • Regression Testing • Test script writer

• Support of QRIS system to Queensland Health facilities• Trainer of the QRIS product • QRIS Upgrade Software Tester –End to End/ Medium & Light Regression • Test script writer • Resolve site test defects arising from both Test and Production Environments• Modification of Production Environment according to site specifications• Quality Assurance of RIS Builds• Change request management • Communication to Stakeholder of operational and workflow changes • Development of Support and Training documentation • Continual Service Improvement

• First level support of Clinical Applications for Queensland Health• Customer Service Engagement• Incident Escalation via HSIA ITIL process• HP Open View Service Desk Administration• Console One – Novell Account Management• Windows 7 desktop support• Windows XP desktop support

• Second Level IT Support for Queensland Department of Health ieMR -Integrated Electronic Medical Record• HP Open View• Cerner Application Maintenance Suite• Cerner Application Open Port• Cerner Millennium Fundamentals• Cerner Building and Maintaining Core• Cerner eService• Cerner Method M• Cerner uCern• Cerner uLearn• Change Management• Console One – Novell Account Management• Testing of software upgrades• Communication to Stakeholders of operation changes in upgrades• Sharepoint Site Team Administrator• Creation of Support Documentation and Processes• Development of Support Wiki• Organisation of conferences for stakeholder engagement• Assistance in back filling support of other SIM Applications EDS -Enterprise Discharge Summary, The Viewer and CDR/CDR2

- Software Tester for CIS/ICU, ANZICS, CIMHA and Wave 1 Projects.- Build of Test Cases and Test scripts- HP Quality Centre.- Use of 'V' Model Test Methodology. - Software Testing and Analysis.- Testing of Test & Production Builds including resolutions to Test Environment defects.- Resolve site test defects arising from both Test and Production Environments. - Training Team Leader for implementation of QRIS at Wide Bay, Royal Children's Hospital (Brisbane) and Torres Strait.- Training Team member for implementation of QRIS in the Darling Downs and South Burnett District.- Preparation of QRIS training material and documentation for site implementation.- Organisation & Presentation of Training Sessions with various streams within Queensland Health, including Clinical, Administration and Allied Health team members.- Review and update of all project Training material (QRIS –Radiology Informatics Program).- Site visits with key Medical Imaging staff to obtain required QRIS Build data.- Requirements gathering.- Stakeholder engagement and management. - Oversee configuration of Queensland Radiology Information System (QRiS).- Develop and maintain effective working relationships with external stakeholders on all project related matters. - Collaborate with Business Analyst to ensure Build and Configuration data meet Business Requirement Specification (BRS).- Completion of key project documentation.- Post go-live site visits.- Build sites in Test Environment according to specification. - Build sites in Production according to specification. - Configuration Documentation. - Quality Assurance of RIS Builds.- Develop processes and procedures that assist team performance.- Employ a high standard of business communication at all times.- Provide timely responses to questions by external customers.- Assistant BAA.- Crystal Reporting (Queensland Health- QHERS system).- Post Implementation Reviews.

- First Level IT Support for Queensland Health.- Customer Service.- Incident Escalation. - HP Open View.- Console One – Novell Account Management System.

- Second Level IT Support.- Technical Support for HBCIS.- Technical Support for iPharmacy.- Technical Support for Codefinder.- HP Open View.- Console One – Novell Account Management System.- Cost Recovery.- Monthly Statistic Reporting. - Crystal Reporting.- Testing of software upgrades.- Communication to Stakeholders of operation changes in upgrades.- Organisation of conferences for stakeholder engagement.