Steven Emanuel Email & Phone Number

Andover, Ct, Us

Austin, Texas, Us

Led the B2B operations for Everly Health Solutions, an at-home lab testing company.Responsible for the Project Managment Office (PMO), client eligibility file ingestion, client services, and member engagement functions.Implemented programs for health plan clients, driving Everly Health Solutions revenue to an all-time record in 2024 (46% year-over-year growth).Maintained NPS above 70.Developed and maintained engagement materials for Medicare, Medicaid, and Commercial membership across the nation's largest health insurers and all 50 states.

Indianapolis, Indiana, Us

Created the Anthem Business Excellence department: Documented the vision, mission, and guiding principles for the new team. Created more than 40 Six-Sigma and Lean Sigma templates designed for use across the enterprise, complete with examples and tips for easy learning and application. Identified, interviewed, and recruited candidates who represent the best and brightest from the industry. Leader for all clinical process improvement projects including Utilization Management, Case Management and Disease Management. Using proven methodologies including Lean Six Sigma and Agile, delivered actionable recommendations to business areas within Healthcare Management and Network Delivery to increase operational capacity. Projects include:Contract Management: Within the first four months of joining Anthem, identified more than $7M in annual administrative expense savings associated with process improvements. Identified ways to drive technology adoption and reduce provider contracting cycle time from 109 days to 42 days.Utilization Management (UM): Developed process improvement recommendations to reduce administrative costs in UM by $40M in 2021. Reduced unnecessary prior authorization volume and eliminated unnecessary process steps.

Hartford, Connecticut, Us

Directed product marketing for all health and wellness products within Aetna’s subsidiary ActiveHealth Management. Chief content creator and editor for all new product-related communications.• Product marketing director for all health and wellness products within Aetna’s subsidiary ActiveHealth Management. Chief content creator and editor for all new product-related communications.• Product director for the ActiveHealth Management Rewards Center, a platform that rewards members with monetary incentives for improving in clinical outcomes. Partnered with Agile teams to enhance the platform with new market-leading capabilities and deeper integration with complimentary products.• Planned and launched marketing campaigns to support the mass deployment of the new Member Engagement Platform, Lifestyle and Condition Coaching Program, and Rewards Center to more than 240 National Accounts employer groups.• Identified multiple process and technological improvements for communications and developed the business case for migrating to Salesforce Marketing Cloud.• Product lead for Key Performance Indicator (KPI) development.

Farmington, Ct, Us

Executive leading all aspects of product development and management for value-added products, including research, roadmap development, design, vendor contracting, technical requirements, marketing, and post-launch monitoring.• Executive responsible for all aspects of product development and management for value-added products, including research, roadmap development, design, vendor contracting, technical requirements, marketing, and post-launch monitoring.• Launched 7 new products, including: a new telehealth benefit in partnership with MDLIVE, a new vision benefit, the new healthcare cost and quality transparency platform in partnership with IBM Watson Health (formerly, Truven Health Analytics), a new college tuition discount program, a new wellness incentives platform, a new team challenge portal, and a new health and wellness discount shopping portal.• Drove new sales and retention for the company, growing membership by 40% between 2012 and 2017.• Launched ConnectiCare Passage, a new portfolio of narrow network products with an average MLR that is 12% lower than other public exchange products.• Designed a new approach to tailored messaging, using predictive modelling and combining more than 335 demographic variables to identify which messages would resonate with low-acuity ER users, members without established PCPs, urgent care users, patients non-adherent to medication regimens, and several other high-priority target groups. Ran A/B testing to drive email open rates (40%+) and click-to-open rates (25%+) above industry norms.

Hartford, Connecticut, Us

Managed an annual IT portfolio of $100M, delivering new functionality to a variety of functional areas, including billing, accounts receivable, underwriting, and customer operations units.• Managed an annual IT portfolio of $100M, delivering new functionality to a variety of functional areas, including billing, accounts receivable, underwriting, and customer operations units.• Lead a team of 11 program managers and data analysts, which developed strategic solutions for the Local Employers and Consumers segment (roughly 8 million members).

Hartford, Connecticut, Us

Managed multiple programs across National Care Management, aligned to more than 500 nurse staff. Defined marketing strategy, forecasted market demand, set product pricing guidance, identified cost-containment opportunities, quantified and tracked return-on-investment for all assigned programs. Authored system requirements to bring new product concepts and enhancements to the marketplace.• Responsible for multiple programs across National Care Management, aligned to more than 500 nurse staff. Defined marketing strategy, forecasted market demand, set product pricing guidance, identified cost-containment opportunities, quantified and tracked return-on-investment for all assigned programs. Authored system requirements to bring new product concepts and enhancements to the marketplace.• Served as product manager for the Aetna MedQuery Program, exceeding annual revenue and medical cost reduction targets of $122M and $81M respectively, servicing more than 13 million members.• Lead the Aetna In-Touch Care program design and launch. Implemented a new clinical algorithm for identifying members for outreach (patent pending).• Maintained the product health of the Aetna Personal Health Record. Lead the integration project with Microsoft Health Vault to create health record portability using industry standard Clinical Document Architecture (CDA).

Hartford, Connecticut, Us

Consulted various internal business units in numerous engagements, including the Enterprise Content Management initiative, the Pharmacy Mail Order Delivery Transition and Call Center Operations Improvement Project.• Consulted various internal business units in numerous engagements, including the Enterprise Content Management initiative, the Pharmacy Mail Order Delivery Transition and Call Center Operations Improvement Project.• Identified efficiencies and implemented cost-saving strategies contributing to a total of $14.3M in SG&A savings.

Arlington, Virginia, Us

Information Technology Manager, Captain, Fort Hood, Texas 2003• Prepared all hardware and software for two finance battalions deploying to Iraq with state-of-the-art security and full back up capabilities.• Implemented new security features, configured and administered a network of 400+ users.Commander, Finance Detachment, Captain, Fort Hood, Texas 2002• Led finance detachment in support of over 14,000 soldiers of the 4th Infantry Division.• Served as Chief-of-Staff to the Battalion Commander.• Lead a team of 31 people; managed finance and accounting operations; conducted wartime training.Smart Card Implementation Project Manager, First Lieutenant, Bosnia-Herzegovina 2000• Pioneered the first use of the U.S. Army Stored Value Card in the Balkans; developed policies and procedures to support scalability beyond pilot phase.• Implemented and coordinated training for Army accountants throughout Bosnia. Supervised all Stored Value Card operations and resolved configuration and accountability issues during the implementation phase.

Master Of Business Administration (Mba), Finance And Marketing

Bachelor Of Science, Engineering Management