 Led facilities, IT, transportation, logistics, food service, grants, and governmental relations departments Duties included supervising personnel and maintaining inventories, as well as liaising between vendors, staff, students, parents, governmental partners at the city and state levels, and the administration  Implemented new, and improved existing, processes to eliminate waste and down-time, and increase communication, transparency, productivity, and efficiency at all levels of… Show more  Led facilities, IT, transportation, logistics, food service, grants, and governmental relations departments Duties included supervising personnel and maintaining inventories, as well as liaising between vendors, staff, students, parents, governmental partners at the city and state levels, and the administration  Implemented new, and improved existing, processes to eliminate waste and down-time, and increase communication, transparency, productivity, and efficiency at all levels of the organization  Modified purchasing procedures in order to cut expenses and streamline receipt of items Show less

o Ensured a 100% operational success rate for customers and the organization o Utilized technological platforms, including Zoom, Google Workspace (formerly G-Suite), and Microsoft Office to interact with customers and colleagues o Employed various instruction methods, including text, speech, and audio-visual presentations, in order to accommodate customers’ learning styles o Communicated with customers in groups as well as one-on-one, doing so in both Hebrew and English, as needs… Show more o Ensured a 100% operational success rate for customers and the organization o Utilized technological platforms, including Zoom, Google Workspace (formerly G-Suite), and Microsoft Office to interact with customers and colleagues o Employed various instruction methods, including text, speech, and audio-visual presentations, in order to accommodate customers’ learning styles o Communicated with customers in groups as well as one-on-one, doing so in both Hebrew and English, as needs dictated Show less

 Section Head, supervising and mentoring four customer success teams  Main team compiled a 100% customer success rate during tenure as leader Developed best practice workshops and materials in order to train and mentor new agents Publicly presented workshops, providing approximately 200 incoming customers with strategies for success

• Simplified and streamlined reports for Program Director and Coordinator to be able to glean crucial and complex statistical information at a glance• Performed clerical support, including making and answering phone calls, supervising and mentoring staff, and participating in recruitment efforts, all while maintaining strict confidentiality and never missing a deadline • Critically read hundreds of reports spanning a variety of disciplines. Provided constructive feedback about content… Show more • Simplified and streamlined reports for Program Director and Coordinator to be able to glean crucial and complex statistical information at a glance• Performed clerical support, including making and answering phone calls, supervising and mentoring staff, and participating in recruitment efforts, all while maintaining strict confidentiality and never missing a deadline • Critically read hundreds of reports spanning a variety of disciplines. Provided constructive feedback about content, grammar, formatting, and citations• Assisted customers whose primary language is English (EPL) and those for whom English is a secondary language (ESL) Show less

o Received a 96% positive online review score, with 100% of those attending stating that they “would [select] again” for additional courses o Instructed between 15 and 40 customer in each cohort o Created and presented unique workshops during group sessions for approximately 200 customers each, both solo and in collaboration, including with an individual from an outside, nationally-recognized institution o Integrated audio-visual tools, such as PowerPoint presentations and YouTube… Show more o Received a 96% positive online review score, with 100% of those attending stating that they “would [select] again” for additional courses o Instructed between 15 and 40 customer in each cohort o Created and presented unique workshops during group sessions for approximately 200 customers each, both solo and in collaboration, including with an individual from an outside, nationally-recognized institution o Integrated audio-visual tools, such as PowerPoint presentations and YouTube videos, to illustrate key ideas and concepts being discussed Show less

• Instructed several customers needed individual attention in each cohort• Instrumental in the success of customers obtaining exam certifications that had previously been attempted but failed (sometimes more than once)• Assisted customers whose primary language is English (EPL) and those for whom English is a secondary language (ESL)

• Critically read hundreds of reports spanning a variety of disciplines. Provided constructive feedback about content, grammar, formatting, and citations• Participated in, and led teams during, special projects during non-peak seasons• Instrumental in the success of customers obtaining exam certifications that had previously been attempted but failed (sometimes more than once)• Assisted customers whose primary language is English (EPL) and those for whom English is a secondary… Show more • Critically read hundreds of reports spanning a variety of disciplines. Provided constructive feedback about content, grammar, formatting, and citations• Participated in, and led teams during, special projects during non-peak seasons• Instrumental in the success of customers obtaining exam certifications that had previously been attempted but failed (sometimes more than once)• Assisted customers whose primary language is English (EPL) and those for whom English is a secondary language (ESL) Show less