Steven Kirkish, Crde, Cgsp Email & Phone Number

San Mateo, Ca, Us

B2B Cleaning Services provides commercial cleaning services in the San Francisco Bay Area. Our primary focus is to be your true partner and not just a vendor. We focus on the cleaning so you can focus on your business. We partner with Multi-Family Community Managers, Office Buidling Managers, Schools, And Church Buildings.

Opening Director of Rooms for Line San Francisco hotel.

Atlanta, Georgia, Us

Vector Travel is a full service short term rental management company designed to partner directly with the multifamily industry to provide clients with a new source of NOI while solving vacancy loss.

Englewood, Colorado, Us

• Oversee Housekeeping, Front Office, Spa, Engineering, and Valet departments• Experience with Local 2 Union regulations including grievance, mediation and termination process• Champion for PMS changeover from Opera to Infor. Changeover of Spa PMS from Booker to Book4Time. Changeover of work order Mgmt system from HotSos to Alice• Oversee 5 salaried managers and lead day to day hotel operations• Created new upsell incentive initiative that generated an increase in Upgrade revenue by $46,652 in 3 months year over year• In 10 months reduced Housekeeping overtime labor by $67K year over year• Reduced Housekeeping Turndown Attendant Labor $17K year over year• Increased Spa Revenues by $70K year over year• Budget and forecasting responsibilities for Engineering, Spa, Front Office, and Housekeeping

Atlanta, Georgia, Us

• Assisting largest restaurant in company’s district through leadership transition• Lowered comps from 4% to 2% weekly average• Lowered weekly food cost variances from 2% to 1.5%• Oversee entire restaurant and bar operations for large location generating over $4.5 million in revenue annually

Part of Pre-Opening Executive team for 250 room luxury Marriott Autograph CollectionDeveloped $20 Million Annual Rooms Division budgetMaintained 82% departmental profit in rooms division with $1.6 Million monthly operating budget Lead a leadership team of 8 managers and 6 supervisors Led the building and training of the Opera PMS system for hotel Proficient in SHARP for P&L, as well as budgeting and forecasting for labor and expenses

West Hollywood, California, Us

In just 8 months increased hotels Trip Advisor ranking from 79 to 50. In 6 months, increased Market Metrix guest satisfaction scores from 69.5% to 89.7%. Re-developed front office SOP’s and increased staff service levels for guests. Re-developed Housekeeping inventory systems and staffing levels. Re-classified room types to increase revenue for new higher categorized room type. Proficient in OPERA PMS with capabilities to create and edit reports

Transitioned a high end Italian restaurant into a country music bar and grill.Hired and trained team of up to 25 employees for kitchen and bar operations including management staff.0% turnover rate for front of house staff for full first year.Generated over $1.4 Million in revenue in first twelve months.Increased revenue month-over-month by average of 20%.Implemented standards for bartenders, cashiers and kitchen staff.Created new specials and promotions every week to increase liquor sales including live music, trivia nights and line dance lessons.

San Francisco, Ca, Us

Member of hotels Executive Committee.Plan long term and short goals and projects for department.Developed experienced teams of managers, supervisors and hourly associates.Developed linen cost and inventory spreadsheets.Developed Management Room Inspection program. Developed carpet maintenance program.Improved Payroll, Scheduling, Accounts Payable proced

Windsor, Berkshire, Gb

Lead an experienced team of 65 associates.Experience with Local 2 union regulations.Implemented room inspection program to increase room cleanliness scores.Implemented Standard of the Week to increase room cleanliness scores.Experience with Opera PMS

Dallas, Tx, Us

Lead a staff of up to 115 associates in a 618 room upper upscale convention hotel.Responsibilities include scheduling of entire housekeeping and laundry department. Reviewing forecast, budget and productivity numbers and adjusting labor accordingly. Employee reviews and discipline. Inventory, purchasing, and working directly with vendors to create new accounts and solve invoice issues. Daily review of labor and payroll analysis.Succesfully Implemented PDQ program

Dallas, Tx, Us

Completed one-year Leader In Development trainingCompleted 5 week task-force in Bedford Springs, PA as a Front Office LeaderCreated and implemented a new tax exemption procedure reducing Front Office charge backs of taxes by approximately$1,600 a month Maintained a strong working relationship with all departments to support the hotels operations and goalsLearned employee positions in multiple departments well enough to perform duties in employees’ absence

Bethesda, Md, Us

Coordinate arrival experience and room placement for VIP and loyalty guests in a 1,362 upper upscale convention property

Bachelor’S Degree, Hospitality And Tourism Management

Study Abroad Program, International Tourism