Steven Kleim Email & Phone Number

Charlotte, North Carolina, United States

Bakersfield, California

Bakersfield, California

Assists in helpdesk support to users, prepare and deliver equipment as assigned; installs network hardware and software including, but not limited to personal computers, printers, modems, scanners, Windows Operating System, networking hardware and software, telecommunications software, general office and specialized application software; upgrades personal computers with additional memory, hard drives, CD ROM drives and other peripherals; performs basic personal computer troubleshooting and repair.

Bakersfield, California Area

• Deployment and configuration of workstations, projectors, and printers.• install, PC and Printer components and peripheral accessories.• Assist Field Automation Specialists with SCADA deployment• Install and configure hardware and software installations for multiple servers• Properly run cables in wall, ceiling or floor in order to mount and install TV’s, Projectors, and Smart Boards while preventing foreign objects in or out of holes.• Image workstations using PXE boot• Service and Installation of Client Systems• Create tickets for the calls, emails, and walkups the Customer Support Desk receives.• Use tools throughout the day, including but not limited to; Cherwell Ticketing Software, Microsoft Office, Windows Remote Assistance, Webex, Cisco Communication Manager, Cisco Unity Voicemail interface.• Responsible for the resolution of a variety of desktop-related problems including hardware, operating system, applications and/or network configuration.• Providing customer satisfaction in the area of desktop services, providing an exceptional level of technical expertise in a timely fashion according to the Service Level Agreements of the company

Bakersfield, California Area

I am required to create tickets for the calls, emails, and walkups the Customer Support Desk received. I would reimage laptops for checkout. I would troubleshoot checkout laptops to verify they are ready for deployment. I would assist Telecom and Desktop Support when I could. I would assist clients at Aera Energy with daily issues. I would use various tools and applications to take care of customer’s requests or route the task to the appropriate team. I use tools throughout the day, including but not limited to; Cherwell Ticketing Software, Microsoft Office, Windows Remote Assistance, Webex, Cisco Communication Manager, Cisco Unity Voicemail interface. Im also on call on a rotating schedule and backup on call two weeks out of the month. I am responsible for the resolution of a variety of desktop-related problems including hardware, operating system, applications and/or network configuration. Providing customer satisfaction in the area of desktop services, providing a exceptional level of technical expertise in a timely fashion according to the Service Level Agreements of the company. Assisted with the expansion of the new Aera Academy wing at the Oaks site, running cables, installing faceplates and outlets on walls, and installing projectors.

Bakersfield, California Area

I was responsible for a company vehicle, and keys to the store. I would travel to many different businesses daily. I worked with multiple business clients at different locations throughout my work day. I worked on all platforms of computers and network interfaces. I had a company cell phone at which I would receive calls from clients to work on their issues. I would then create tickets and respond accordingly. I had assigned clients that would directly ask for me. My typical job duties were installing software and hardware for computers (desktops, laptops, and all-in-one). I also diagnosed various issues with computer workstations and servers. I also setup networks and configured security for networks. I setup workstations, and configure servers. I worked with various different types of equipment including, but not limited to, Routers, Switches, Firewalls, VPN appliances, Windows PC's (98 to Windows 8) Windows Servers (2000, 2003, 2008, 2012), Printers, scanners, and copiers, Mac computers, also I setup cellphones (android and iOS) with email access through MS Exchange and POP accounts. I used various programs in daily use including programs to remove virus' and malware, remote management and remote desktop software, and VPN clients

Bakersfield, California Area

I worked as a computer repair technician, installing, maintaining, and upgrading windows workstations, servers, and laptops. I piloted a couple programs and started the company out with Managed Services. I would take calls and create tickets, and react appropriately, either traveling to the customer site, or using gotoassist to remote into the client workstations. I was sent to Sacramento and Anaheim for certifications with ONSSI and ExacqVision Camera Surveillance systems. I would configure network appliances and IP Cameras. I would also run cables for IP cameras and network drops. At this job, I was be presented with the duty of imaging 150+ computers ordered for the Kern County Sheriff. I was responsible for multiple worksites on any given day. I used a wide range of tools and programs to get the clients their best solution possible. I worked directly with the clients to help solve their needs. I was to document my own work orders and agenda daily, and complete work orders monthly to be mailed to clients to viewing/bill pay.

Bakersfield, California Area

I started in computer sales, where I would find the unknown needs for the customers seeking a new computer. I would recommend the right solutions to their everyday needs, as well as getting them setup with Geek Squad. I quickly moved to Geek Squad. I worked the front counter, checking in and quickly diagnosing the issue that the clients face. I then moved to the back where I would start repairing computers. I used a wide variety of techniques and tools in the diagnostics and repairs of operating systems and hardware including: software tools, analysis and troubleshooting of issues with units, removal of viruses and malware, hardware and software installs, data migration and recovery/retrieval, contacting customers to notify them on the current status of their unit or potential upgrades, networking assistance, as well as troubleshooting over the phone with clients. I also worked directly with customers to identify their known and unknown needs to give them the best experience they can have when they get home with their product. I was also responsible for the inventory of client computers that we had in the queue. I would check every unit every morning, and call the customers to notify them of the status of their computers. I was also responsible for my cash register, taking payments, and balancing at the end of the day.

High School, General Studies

B.S. Cybersecurity And Information Assurance, Computer Science