Steven Laff Email & Phone Number

Mount Kisco, Ny

-Software Engineer | Environmental Sustainability Hackathon, General Assembly | Nov15-21 2022

Purchase, Ny

Stefanini - Mastercard - Deskside Support TechnicianSupport mobile devices, printers, scanners, wireless, VPN, etc.Track and resolve customer incidents and requests through the client's ticketing tool

Remote

Software Development Projects:Assemble Books (React, JavaScript, Django, Python, PostgreSQL) - Created a Full Stack e-commerce bookstore as part of a team project - Used relationships between models to allow for registered users to sign in and leave reviews on books they liked. Users can only modify or delete reviews they have created. - Differentiated user types so that only staff had CRUD access to the book models.Magic Academy (Mongoose & MongoDB, Node.js, Express, React, GitHub) - Built a Full Stack MERN application to allow users to create decks of trading cards - Serves a list of all MTG Trading cards through a custom API - Allows users to create save cards to a deck-list for future useMTG Card Lister (HTML, CSS, Express, Node, EJS, Mongoose, MongoDB) - Designed a full stack web application following RESTful routing with full CRUD functions - Saved card data using Monggose on the MongoDB server - Render the front end of the site with EJS templatesMy First Portfolio Site (HTML, CSS, JavaScript) - Used HTML, CSS, and JavaScript to create a functional portfolio style site. - Employed functionality through Jquery and JavaScript to update the DOM

Ardsley, Ny

- Use strong communication skills to determine the needs of stakeholders and deploy solutions in a timely manner to ensure continued productivity - Maintain the good working condition of current equipment to extend the duty cycles and reduce future replacement expenses - Good stewardship of company policies in order to ensure business security and continued productivity - Operated in a dynamic team environment to manage customer and stakeholder requirements and expectations. Keeping service times under stated SLA’s.

Upper Nyack, Ny

- Worked together with other business stakeholders to ensure they had the tools needed to succeed in dynamic working conditions between branch offices. - Lead a global project to install free wireless access points for patients in select doctor’s offices spanning several state within the United States, Puerto Rico, Dominican Republic, and Australia. - Managed business needs by implementing new technologies to improve productivity so multiple team leads could still communicate while working from the road. - Assisted the creative teams in deploying new content to the company website.

Greater New York City Area

- Use strong communication skills to determine the needs of stakeholders and deploy solutions in a timely manner to ensure continued productivity - Maintain the good working condition of current equipment to extend the duty cycles and reduce future replacement expenses - Good stewardship of company policies in order to ensure business security and continued productivity - Operated in a dynamic team environment to manage customer and stakeholder requirements and expectations. Keeping service times under stated SLA’s.

- Supported endusers as part of a well organized team of technicians, ensuring continued productivity - Coordinated with other sections of the IT department to ensure tasks were completed inside stated SLAs

Tommie Copper Inc.

- Coordinated with the company stakeholders to customize technology to the specific needs of different teams - Introduced new productivity tools to allow business teams to coordinate and meet via chat and video conference, greatly reducing the cost of company travel - Collaborated with business stakeholders to plan for and onboard new systems to ensure continued productivity while growing the company beyond it’s initial Start-Up phase - Transitioned the customer service team to a new facility, coordinating with vendors and business stakeholders to ensure zero downtime during the move.

Worked in the NYC offices as an intern. Compiled data from the Ropes Canyon Reef Unit oil field in Texas from 1954 to 2007. Used data to create field production drop off curve and future production.

Computer Software Engineering

Full-stack software engineering immersive student in an intensive, twelve-week, 450+ hour program focused on product development.

Education record