• Lead the planning, communication, and moderation of surgical education conferences and events.• Responsible and accountable for non-profit grant fundraising and in-kind lab equipment donations.• 8 years of telemedicine experience in webinars, point-to-point video broadcasts, video recording with post production editing, and live video/audio streaming of events.• Develop and manage the project plan, communication with team, task allocation and setting milestones.• Oversee documents and budgets for every event.• Facilitate process improvements by effectively communicating technical details through discussion, modeling, testing and completion.• Established tiered pricing structure on select events that provides clients more flexibility and options.• Create promotional content used with email marketing campaigns.• Build leadership within the team by laying out goals, addressing problems and using peer recognition to develop growth.• Key Software Skills and Specialties: MS Office, Constant Contact, Adobe Connect, WebEx, Adobe Creative Desktop (Photoshop, Illustrator, Premier Pro, Dreamweaver), HTML and CSS. Very familiar and knowledgeable with Windows, MAC, Android, and IOS.

• Specialized in high touch technical support services for senior executives and other VIPS. All incidents required immediate attention with a service level agreement deadline of 60 minutes.• Responsible for escalated, complex issues that were unresolved by the Help Desk and Level 1 Support.• Used SCCM to install software and network updates.• Replaced desktop and laptop hardware such as hard drives, video cards, memory, boards, batteries, etc.• Led training sessions with users on equipment and software usage.• Team lead as the Apple Macintosh hardware and support person for the marketing and printing teams. • Voted by peers as the 2005 Most Valuable Performer for the Information Technology Department.• Promoted from the Technical Help Desk to a Desktop Analyst in 2003, and a Desktop Analyst II in 2005.

Promoted independent record label artists to radio, press and booked tours helping create a valuable timeline of information for distributors to pick up on. It resulted in propelling the company to over $120,000 in sales.

Hired to establish and open Los Angeles office. Negotiated and confirmed network radio advertising sales by securing deals with advertising agencies. In 14 months, with no prior experience, profits hit over $500,000.