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Steven Landells Email & Phone Number
Manager, Service Delivery - APAC
at
Thrive
1 work email found
@goldcoast.qld.gov.au
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Service Delivery - APAC
Location
Hong Kong, Hong Kong SAR, Hong Kong
Who is Steven Landells? Overview
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Quick answer
Steven Landells is listed as Manager, Service Delivery - APAC at Thrive, based in Hong Kong, Hong Kong SAR, Hong Kong. AeroLeads shows a work email signal at goldcoast.qld.gov.au and a matched LinkedIn profile for Steven Landells.
Steven Landells previously worked as Manager, Client Remote Services - APAC at Edge Technology Group, A Thrive Company and Service Delivery Manager – Team Lead, Professional Services at Edge Technology Group. Steven Landells holds High School from Nerang State High School.
Company email context
Email format at Thrive
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{first_initial}{last}@goldcoast.qld.gov.au
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Profile bio
About Steven Landells
I have over 15 years of IT related experience. I began my career on the IT Service Desk in 2005 with City of Gold Coast Council where I was most recently a Vendor Performance Officer. For the past year I have been employed by AIA as an Executive Support Officer and most recently a Project Consultant. My specialties lie in End User/ Infrastructure management, Service Now development, reporting, vendor management, implementing large scale software projects, Incident, Problem, and Change management. Some of my responsibilities and project experience includes• ITILv3 Foundations, OS&A and SOA• Desktop Upgrade Projects (both hardware and OS)• Mobile MDM Roll-out and management• o365 Management• Managing Incidents / Major Incidents across large a complex organisation. • Managing multiple vendors, performance, and contracts in a Managed Services environment; developed the reporting framework and process in a newly outsourced organisation• Collection and translate data into practical insights – use of Excel, BusinessObjects Web Intelligence, HR system and ServiceNow); present reports to Senior Management and Managed Services Vendors• Oversee and manage overall project progress to meet project budget and schedule; manage project team members to deliver covering SDLC including deployment and post implementation support• Contract Negotiation, assists business owner in creation of SOW/SLA• Track and manage integration budgets and costs• Manage server migration activities from on-premise to cloud• ServiceNow implementation - Workflows, Catalog Management, Reporting, UX Design
Listed skills include Technical Support, Local Government, Help Desk Support, Government, and 9 others.
Current workplace
Steven Landells's current company
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17 roles
Steven Landells work experience
A career timeline built from the work history available for this profile.
Manager, Service Delivery - Apac
CurrentManaging remote and field services engineers in Hong Kong, Singapore, Australia and Philippine
Apr 2023 - Present
Manager, Client Remote Services - Apac
Jan 2023 - May 2023
Service Delivery Manager – Team Lead, Professional Services
Feb 2022 - Jan 2023
Service Delivery Manager
Jul 2021 - Feb 2022
Project Consultant / Executive It Support
Feb 2020 - Jul 2021
Service Performance Officer (Vendor Performance)
◊ Managing Major Incidents, Problems and Changes for Software. ◊ Manage multiple vendors and contracts in a Managed Services environment. ◊ Oversee and manage overall project progress to meet approved project budget and schedule◊ Manage project team members to deliver according to schedule and quality and within budget across all SDLC phases including.
Jul 2017 - Feb 2020
Reporting And Data Officer (Servicenow)
◊ Service Now and SAP Business Intelligence ◊ Developed the reporting framework and process in a newly outsourced organisation.◊ Ensure data integrity from system integrations ◊ Produce Daily/Weekly/Monthly Performance Reports ◊ Develop Report automation
Apr 2016 - Jun 2017
Servicenow Implementation Project
◊ Creation of IT Service Management Process during outsourcing project and Service Now implementation project◊ Configure and customise ServiceNow ITSM Applications◊ UX Design◊ Catalogue Manager ◊ Managed requirements from both Internal and External stakeholders to ensure alignment of ITSM processes ◊ Negotiated Request Management SLAs ◊ Created.
Jul 2015 - Apr 2016
Ict Service Continuity Officer (Project)
◊ Development, implementation and management of ICT Disaster Recovery Plans and ICT Service Continuity Framework
Sep 2014 - Jun 2015
Transition Support Officer (Sap Mobility / Mobile Device Management Project)
◊ Ensured System Integration and Mobility process were ready for go live◊ Reviewed business requirements to ensure they were fit for purpose and technically possible ◊ Collated security and policy requirements stakeholders to write MDM policies ◊ Staging and deployment of iPhones and iPads
Mar 2014 - Aug 2014
Application Support Officer (Opentext Edocs, Service Now And Chris21)
◊ Develop, test, and implement solutions/upgrades in a reliable and consistent manner.◊ Development of client specific reporting and dashboards◊ Troubleshoot and Support based Applications and Systems◊ Production support and end user support to include account/group administration
Mar 2013 - Mar 2014
2Nd Level End User Support
◊ Provide remote control assistance ◊ Resolved Advanced Hardware, Software and Operating system troubleshooting/ issues ◊ User account management and life cycling (Active Directory) ◊ Software management via SCCM ◊ Schedule and deploy patch updates
Apr 2011 - Mar 2013
Desktop Support Officer
◊ Operational maintenance of the desktop platform (3500 Computers)◊ Operational including the installation and upgrading of hardware and software on council’s PC platforms◊ Windows XP to Windows 7 project support◊ Desktop replacement project
Jan 2009 - Apr 2011
Help Desk Team Leader
◊ Managed team of 6◊ Incident / Major Incident Management Coordination
Aug 2007 - Dec 2008
Help Desk Officer
Apr 2006 - Aug 2007
Call Centre Officer
Jan 2005 - Apr 2006
1 education record
Steven Landells education
-
Nerang State High School
FAQ
Frequently asked questions about Steven Landells
Quick answers generated from the profile data available on this page.
What company does Steven Landells work for?
Steven Landells works for Thrive.
What is Steven Landells's role at Thrive?
Steven Landells is listed as Manager, Service Delivery - APAC at Thrive.
What is Steven Landells's email address?
AeroLeads has found 1 work email signal at @goldcoast.qld.gov.au for Steven Landells at Thrive.
Where is Steven Landells based?
Steven Landells is based in Hong Kong, Hong Kong SAR, Hong Kong while working with Thrive.
What companies has Steven Landells worked for?
Steven Landells has worked for Thrive, Edge Technology Group, A Thrive Company, Edge Technology Group, Aia, and City Of Gold Coast.
How can I contact Steven Landells?
You can use AeroLeads to view verified contact signals for Steven Landells at Thrive, including work email, phone, and LinkedIn data when available.
What schools did Steven Landells attend?
Steven Landells holds High School from Nerang State High School.
What skills is Steven Landells known for?
Steven Landells is listed with skills including Technical Support, Local Government, Help Desk Support, Government, It Service Management, It Management, Call Centers, and Service Delivery.
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