Steven Lassche Email & Phone Number

Salt Lake City, Utah, United States

• Created and documented best practice Engineering process of Entrance and Exit criteria constructing a standardized cross functional process reducing production hotfixes by 1200%.• Built, leading and mentoring a large team of over 20 members, leads and junior manager in corporate values, continuous process improvement and personal growth. • Driving desktop and mobile automation efforts, combining Dev and QA frameworks, and best practices for a single more effective and maintainable solution.• Developed and monitoring manual and automated metrics and KPIs for tracking team and business channel productivity and process effectiveness.• Built strong trusting partnerships with Engineering, IT and Customer Service teams to ensure effective communications and enabling a more agile approach to solutions.• Led efforts to build career ladder for QA roles and responsabilities.

Greater Salt Lake City Area

• Lead Hardware QA team projects from discovery to end of life.• Develop testing strategies, plans and test cases to validate new hardware and firmware.• Planned, scoped and validated hardware manufacturing test station automation.• Constructed Incoming Quality Control process to monitor newly manufactured hardware.• Manage budget, purchasing, software and hardware assets for engineering department.• Developed and maintain QA and Engineering metrics.

• Led multiple teams of QA Software and Firmware Engineers testing Endpoints and back end systems providing Video Phone product for the Deaf.• Managed QA of emerging endpoints including mobile, PC and custom hardware.• Managed and led Alpha/Beta testing efforts for all customer facing VRS endpoints.

• Led QA team of 12, testing SAAS contact center applications.• Developed automation framework, using Test Complete, for functional testing, software build process and stress / volume testing.

• Provided leadership and technical skills in the development of test practices and efficiencies using Mercury Quality Center and Test Automation using Mercury QTP (Quick Test Pro).• Developed industry standard QA process improvements to include refining requirements, writing test cases, creating test plans, tracing requirements, defect tracking and reporting, testing retrospective, test approach and test case management.• Recognized for ability to influence and lead individuals both inside and outside my team. • Developed and implemented automation strategy increasing productivity by 40%.• Managed User Acceptance Testing (UAT) and Regression Testing for Prepaid Card products with a particular focus on seller facing, web applications.

• Promoted to lead QA position of multi-facility pharmaceutical software suite after 3 months.• Responsible for build management of all new software updates to the middle tier servers.• Developed testing and workload strategies for local and Indian test teams. • Successfully lead QA to ISO 9000 compliance.• Tested HL7 messaging, SQL database entries and Billing activities as per application requirements.

• Work exclusively with high end customers and vendors with software issues. • Developed testing tools to improve testing accuracy and performance.• Trained new employees on testing procedures and software development.

• Cut testing cycle time in half, by organizing and managing additional outside personnel.• Helped to organize and integrate PQA reporting to a web based architecture. • Organized the relocation of the entire PQA lab in 60 days without sacrificing a single test cycle.

Msis, Management Information Systems, General

Education record