Steven Latchum Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

had to update this, as i keep getting spammed..

Leeds, England, United Kingdom

Overseeing digital and marketing teams, enhancing digital channels,marketing campaigns, and social media.Collaborating with social media users to boost content and brandexposure, managing internal policies, and creating visuals forpresentations.Managing social media accounts, budgeting for events, researchingindustry trends, and crisis management planning.Utilized tools: Excel, Word, Meta, TikTok, Free Agent, PowerPoint,G-suite, Canva, Monday.com.

Managed client onboarding, digital needs, and project timelines,specializing in WordPress and Magento.Led large-scale Magento development projects, optimized userexperience, and managed external supplier relations.Conducted client meetings, and developed and executed socialmedia and paid content strategies.Utilized platforms: Trello, Magento, WooCommerce, Shopify,SEMRUSH, Google Adwords, Facebook Ads Manager

Leeds

Led social media monetization efforts, managed social platforms,and optimized content for digital rights.Collaborated with branding and paid media teams, managed socialcontent ideation sessions, and handled social platform CMS.Managed content ID, negotiated rights deals, handled musiclicensing, and mentored social media apprentices.Utilized social platforms: Facebook/Instagram, YouTube,Snapchat, TikTok, Twitter, Dailymotion.

Leeds, England, United Kingdom

Developed and upsold digital ideas, managed high-maintenanceclients, and led social media and marketing strategies.Handled UX road mapping, quality assurance, PPC strategies,GDPR services, and client invoicing.Managed freelancers, organized diaries, pitched services, andnurtured client ideas from concept to launch.Utilized platforms: Trello, Magento, WooCommerce, Shopify,SEMRUSH, Google Adwords, Facebook Ads Manager.

Leeds, United Kingdom

Developed and upsold digital ideas, managed high-maintenanceclients, and led social media and marketing strategies.Handled UX road mapping, quality assurance, PPC strategies,GDPR services, and client invoicing.Managed freelancers, organized diaries, pitched services, andnurtured client ideas from concept to launch.Utilized platforms: Trello, Magento, WooCommerce, Shopify,SEMRUSH, Google Adwords, Facebook Ads Manager.

Leeds, United Kingdom

Led customer and community success teams, managed internalcommunication, and developed content roadmaps.Managed global OpenCart developers, implemented KPIs, ran 1-2-1 meetings, and developed SAAS service patch notes.Handled product development, industry strategy, subscriptionmanagement, and GDPR compliance training.Utilized platforms: Pipeline, Monday, Asana, PeopleHR, OpenCart,Google Adwords, Google AdSense.

Gibraltar

In January 2012 I relocated to Gibraltar, securing the position of Operations Manager for a multi-channel business and later eCommerce on the Shopify platform. I was overlooking the team of salespeople, with aims of selling tickets, organizing event projects, scheduling talent for the shows all while working with multiple projects across the marketing and sales teams, updating them and upcoming events around the Spanish coast.This also included the umbrella company, which outsourced, design and customer services, located in Tangier and getting the core values of the company represented across all communication.● Assisted in creating, hiring and developing a team of at one point 50.● Ensuring the outsourced customer service training was up to date.● Promoting and ensuring the core values of the company is presented in allcommunication with customers both digitally and person.● Created all training documentation.● Managing and developing a staff of 5 team leaders.● Light HR duties including appraisals, rotas over seasonal periods.● Operational improvements, surrounding welfare and security during events.● Developed a Quality Assurance review process.● Improved the overall communication on the website.● Lead the project to grow via Shopify to sell digital tickets to events, around the coast ofSpain.● Leading the marketing outline to target the british expats around Gibraltar and Spain.

Cork, Ireland

Customer service through Ticket, phone and Live chat.Moved from Billing and Technical support to Fraud Analyst.Weekly report building with internal tools.Assisted in a number of in-house projects towards training and development.Daily administrative tasks.Dealing with customers, directing calls to relevant departments.Providing a high standard of customer service.Answer telephones and provide callers with information, take messages or transfercalls to the appropriate individuals.Check to ensure that appropriate changes were made to resolve customers'problems.Refer unresolved customer grievances to designated departments for furtherinvestigation.

Burnley

Managed the Team, with up to 20 agents, on a rota.Managed and run 3 internal projects with a team of 10.Organised staff function and events.Problem-solving within the limits of handling customer escalations.