Steven Latchum Email & Phone Number

Leeds, GB

Leeds, England, United Kingdom

had to update this, as i keep getting spammed..

Leeds, England, United Kingdom

Overseeing digital and marketing teams, enhancing digital channels,marketing campaigns, and social media.Collaborating with social media users to boost content and brandexposure, managing internal policies, and creating visuals forpresentations.Managing social media accounts, budgeting for events, researchingindustry trends, and crisis management.

Managed client onboarding, digital needs, and project timelines,specializing in WordPress and Magento.Led large-scale Magento development projects, optimized userexperience, and managed external supplier relations.Conducted client meetings, and developed and executed socialmedia and paid content strategies.Utilized platforms: Trello, Magento, WooCommerce.

Leeds

Led social media monetization efforts, managed social platforms,and optimized content for digital rights.Collaborated with branding and paid media teams, managed socialcontent ideation sessions, and handled social platform CMS.Managed content ID, negotiated rights deals, handled musiclicensing, and mentored social media apprentices.Utilized social.

Leeds, England, United Kingdom

Developed and upsold digital ideas, managed high-maintenanceclients, and led social media and marketing strategies.Handled UX road mapping, quality assurance, PPC strategies,GDPR services, and client invoicing.Managed freelancers, organized diaries, pitched services, andnurtured client ideas from concept to launch.Utilized platforms: Trello, Magento.

Leeds, United Kingdom

Developed and upsold digital ideas, managed high-maintenanceclients, and led social media and marketing strategies.Handled UX road mapping, quality assurance, PPC strategies,GDPR services, and client invoicing.Managed freelancers, organized diaries, pitched services, andnurtured client ideas from concept to launch.Utilized platforms: Trello, Magento.

Leeds, United Kingdom

Led customer and community success teams, managed internalcommunication, and developed content roadmaps.Managed global OpenCart developers, implemented KPIs, ran 1-2-1 meetings, and developed SAAS service patch notes.Handled product development, industry strategy, subscriptionmanagement, and GDPR compliance training.Utilized platforms: Pipeline, Monday.

Gibraltar

• In January 2012 I relocated to Gibraltar, securing the position of Operations Manager for a multi-channel business and later eCommerce on the Shopify platform. I was overlooking the team of salespeople, with aims of.
• Assisted in creating, hiring and developing a team of at one point 50.
• Ensuring the outsourced customer service training was up to date.
• Promoting and ensuring the core values of the company is presented in allcommunication with customers both digitally and person.
• Created all training documentation.
• Managing and developing a staff of 5 team leaders.

Cork, Ireland

Customer service through Ticket, phone and Live chat.Moved from Billing and Technical support to Fraud Analyst.Weekly report building with internal tools.Assisted in a number of in-house projects towards training and development.Daily administrative tasks.Dealing with customers, directing calls to relevant departments.Providing a high standard of customer.

Burnley

Managed the Team, with up to 20 agents, on a rota.Managed and run 3 internal projects with a team of 10.Organised staff function and events.Problem-solving within the limits of handling customer escalations.