Responsible for leading a dynamic program management team to oversee and drive a portfolio of strategic initiatives across various business domains.

Maximized business value to actualize FedEx's strategic operating principles by directing multiple cross-functional teams and leading project execution and implementation.• Program Manager of the FedEx Enterprise RFID strategy to adopt RFID operationally, digitally, and collaboratively to increase efficiency and visibility, driving value for FedEx and our customers.• Oversaw FedEx’s Network 2.0 Gaps PMO by leading the rationalization, prioritization and solutioning of operational and technology gaps that arose from Network 2.0 optimization. Present weekly executive level updates, keeping officers engaged and informed in each workstream’s progress. Led multiple pilots to strategize and test solutions to drive gap closures.

Consult with business and technology leaders acoss the corporation to prioritize initiatives through implementation of Lean Portfolio Management. Assume responsibility for facilitating and leading decision-making processes concerning all strategic priorities within company, ensuring alignment with organizational goals and objectives.

Entrusted with role of Project Lead for a special assignment rollout team for the implementation of Sort by Due Date (SBDD) sortation technology capability. Oversaw successful completion of project within allotted timelines and requirements.• Led successful sourcing and integration of 110-member special assignment rollout team tasked with spearheading change management and field training processes for implementation of revolutionary package routing technology; result of team's efforts produced expected $250M in capital savings and on-time delivery service improvement of 0.02%. • Crafted effective training strategy for special assignment team and SBDD product end-users, with focus on delivering comprehensive and engaging training sessions. • Designed and initiated tactical change management and communication plans to effectively engage multiple cross-functional corporate teams, field leadership, and end-users of the SBDD product, ensuring successful adoption of technology.• Developed online training module for all FedEx Ground field employees to ensure consistent and uniform understanding of new technology across organization.

Directed and guided numerous cross-functional teams of skilled professionals, ensuring seamless execution throughout every phase of project lifecycle.• Launched FedEx Ground's first cargo eBike initiative across six cities and two countries, demonstrating technology's potential to boost package delivery productivity, reduce service provider operating expenses, and bring company closer to achieving goal of carbon neutrality by 2040.• Took on critical role of Project Lead for nationwide rollout of SmartPost Integration (SPI), administering successful implementation of initiative; led comprehensive planning and execution efforts to integrate 2M+ additional packages per day into FedEx Ground delivery network, streamlining process and optimizing existing operations.

Functioned as subject matter expert on all service provider operating agreements, offering invaluable guidance and consultancy to leadership. Delivered compelling and informative project communications to diverse range of internal and external stakeholders, highlighting strategic importance.• Demonstrated exceptional leadership skills as Project Lead for nationwide rollout of Independent Service Provider (ISP) Transition initiative, commanding successful transition of 5K+ FedEx Ground service provider corporations into ISP contractual agreements; formulated and introduced comprehensive change management and communication plans to ensure smooth and efficient transition process.• Rendered expert counsel and assistance to FedEx Ground management regarding issues and improvements to contractor operating agreements.• Conducted training sessions for field leadership on service contracts to impart knowledge and skills necessary to maximize value to organization.

Expertly shared insights and knowledge regarding negotiation strategies and techniques with field leadership and independent contractors as Lead Presenter. Exemplified keen analytical skills and sharp business acumen when formulating proposals on behalf of FedEx Ground. Managed and negotiated $540M+ in service provider operating agreements, skillfully navigating complex financial and operational considerations to mitigate potential risks for corporation.

Supervised and directed all sort operations at Savannah, GA FedEx Ground station and large package annex facility, effectively managing team of operations managers, operations administrators, trainers, and package handlers.• Supervised team of over 150 employees in processing 50K+ packages daily, ensuring efficient and seamless operations.

Managed sort operations and pickup/delivery operations in Charleston, SC FedEx Ground station. This included the oversight of package handlers, trainers, and operations administrators.