17 years of working experiences in Information Technology (IT) Application Implementation, Design, Development and Managing (IT) Projects for CRM Casino & Hospitality Industries, CRM For Financial Institution, Data Warehouse and Business Intelligence Related Application for Financial and Banking Institution.Experience Highlights:● Technical Developments (CRM Siebel, API Integrations, SSRS Business Reports Development, ETL Development, SQL Data Scripts, legacy Microsoft .Net)● Technical Bugs Fixing.● BAU Supports (CRM, Datawarehouse, Reporting, Data Issues)● Business Requirements and Business Process Improvement (Screen Design, Understand and Simplifying Business and Technical Process flow,)● Managing Projects and Change Requests (Activities and Process)● Vendors & Business Users Engagement (Requirements Gathering, Technical and Integration Development)● Managing the issues and communication with the business users and vendors.● Managing the procurements process include sign off of the approval memo, purchases requisition and purchases order.● Managing the Stakeholder (MANCO, Project Owner, Business Users) overall of the project schedule highlights and the critical challenges with backup plan.● Managing the project quality, working with the Quality Assurance Team to ensure all of the scope and test cases are covered in the test plan. ● Conduct system training to the end user.● Coordinate and Run Disaster Recovery.