Steven Lieber Email & Phone Number

Audubon, Pa

Manage the daily and long term components of facility maintenance for clients with emphasis on exterior maintenance.Oversee a team of Account Managers and 10 national accounts.Initiate procedures to assist with successful execution of services for clients.Create invoicing processes to meet the needs and maintain consistency with internal systems for individual clients.Collect and provide up to date information for clients to meet all requests and proactively to keep clients versed on store level happenings.Provide client satisfaction by ensuring all services are being performed beyond expectations outlined to meet individual needs for clients and on a store level basis.Work with vendor partners and creating relationships to ensure successful and consistent service satisfaction for all clients.Assist in streamlining procedures across accounts and internal teams to help support internal systems.Analyze data to proactively assess current and future client needs, account improvements and ways to increase internal efficiency.

Audubon, Pa

Since 1993, Ferrandino & Son has provided consistent quality performance and total customer satisfaction setting the benchmark in industry standards and is a recognized leader in all aspects of property maintenance and commercial construction, including:• Landscaping, Snow Removal & Exterior Maintenance• Facility Service & Maintenance• National General Contracting• Environmental ServicesFerrandino & Son’s team-based solutions approach and industry best practices enable us to proactively manage every project and deliver the service within budget and exceed our client’s expectations for quality. We take a proactive approach by over communicating with our clients to ensure that there are not any surprises. With multiple Call Centers, Field Operations Staff and dedicated Account Teams, we offer our clients the type of account management which provides consistent and reliable service.• Manage clients’ service requests on a facility maintenance level (snow removal, landscaping, lot sweeping and reactive services)• Responsible for increasing profit margins through negotiating contracts and monitoring vendor service performance while establishing, maintaining, and fostering key relationships with the client.• Address customer concerns and problems, ensuring all are resolved in a timely manner and to the client’s satisfaction.• Input, track and manage work orders via internal web based system.• Continually expand our vendor database with service providers who comply with insurance and contractual requirements.• Organize and collect all necessary vendor and job service data for entry into the company databases and create proposals on all relevant out-of-scope work.• Follow-up with customers, and solicit feedback on service satisfaction levels.• Troubleshoot issues with clients for immediate resolution .

Manage the daily operations of a $3 million a year storeWork directly with GSM to determine and prepare business plans, establish team goals and define additional store needs to improve efficiencyProvide leadership by directly supervising a team of 20 sales associates. This includes: team recruitment, performance reviews, staff development, and create the store scheduleCreate and maintain detailed daily, weekly, and monthly metrics via excelExecute merchandising plans to implement optimized store-by-store space and merchandise assortment plansResponsible for increasing sales each year along with planned percentages through excellent customer service and advanced product knowledge Address and resolve customer concerns to ensure customer satisfaction and repeat businessOrganize and coordinate daily and weekly team meetings to ensure the store staff is well versed on product knowledge, customer service practices, along with establish team agendas and goalsProactively assess current and future customer needs, team performance, and store improvements