Steven Lindley Email & Phone Number

Lockington, England, United Kingdom

Birmingham, United Kingdom

After success in my IT Support Engineer position where I excelled to a high standard in my day-to-day role, taking on project work and other responsibilities, I was promoted to Service Delivery Area Manager. I was responsible for:• Supporting a team of up to 11 staff over a large region of the UK (Eleven offices in the “UK Northeast” from Newcastle to Worcester, along with several small satellite/project offices supporting a user base of 3500)• Being initial point for the escalation of issues, investigations, and resolutions for major incidents• Auditing, streamlining and CI of processes, and KBA’s• Relationship building with customers, other IT departments, and the company’s clients • Identifying possible improvements and development opportunities for Service Delivery • Motivation, career progression, performance reviews, goal setting and ensuring staff understand and enjoy the role they are in• Budget control of purchase of laptops for business with ($200,000 every quarter for my area).Project Successes• Project Manager for implementation of Windows 10 rollout throughout Europe and UK (Around 13,000 endpoints either upgraded or replaced from Windows 7)• Project Manager for implementation of new Global Dashboard within ServiceNow for Global Support Services Team• Project Manager for several office moves, openings, and closures.

Derby, United Kingdom

Working in an ITIL environment I provided support for several Jacobs offices. I was responsible for:• Providing 1st, 2nd and 3rd line IT and telecoms support• Supporting a wide variety of engineering software as well as standard Microsoft products • Building of laptops and desktops with company image• Asset Management within Service Now• Working on system migrations, and integrations.Project Successes• Project Manager for Data and Server consolidation of Birmingham office. Bringing data from 5 different offices and 3 legacy companies into one system to allow for server and server data reductions. This saved over 7TB of space and reduced our servers from five to one. This involved staff and user training and change management practices• Project Manager for Data consolidation of Derby office data. Reorganisation of users’ data to save space and allow different business units to work better together. This involved staff and user training and change management practices• Project Manager for several office moves, openings, and closures.

Nottingham, United Kingdom

Employed to provide IT Support and improve the customer view of IT in their Mansfield office. Within one year, in an annual questionnaire regarding IT support satisfaction, the Mansfield office IT Services team moved from unsatisfactory to excellent with the highest mark in the company. I was responsible for:• Working with the existing IT team to motivate, train and mentor them to become more customer service orientated and project a better view of IT Services• Support and administration of standard applications such as Lotus Notes, Active Directory, MS Applications, and many others system• Improvement of their outdated computer and administration setup.

Derby, United Kingdom

Brought in as a contractor I started in a 2nd Line Support role. After 3 months I progressed to 3rd Line Network Engineer. I was responsible for:• Compel Administration• LANDesk• Terminal Services• Lotus Notes Email support.

Derby, United Kingdom

Brought in as a contractor and working on a shift pattern I was responsible for:• The movement and replacement of mass data stored on tapes, replacing DLT tapes on a daily, weekly, and monthly rotation• General IT support of the servers and systems. The buildings 33,000 square foot server hall containing 900 Compaq servers were my responsibility while on my shift • Decommission and relocation of this data centre.

Northampton, United Kingdom

Employed as a contractor, I was responsible for: • Progression and resolution of calls from 1st line team• Computer rebuilds • General IT administration • GroupWise administration.

Birmingham, United Kingdom

Employed as a contractor I was responsible for:• Supporting customers both internally and externally with queries and faults • Support of in-house document database system • Postmaster work • Some 3rd line GroupWise support as well as telephone and desktop support.

Derby, United Kingdom

Initially starting as a 1st line helpdesk technician. I progressed through to 3rd line server and network support after 1 year. These roles involved:• A wide variety of applications • GroupWise administration• Account creation• Student enrolment system.

Derby, United Kingdom

I provided full customer support for up to 16000 clients both over the phone and face to face, I provided support for all applications used at the University, before being promoted to 3rd Line Support Administering GroupWise, Account creation, and IP Allocation.was promoted through to the Network Team after one year.

Btec National Computer Studies, Computer Systems Networking And Telecommunications, Merit

Btec First, Information Technology, Merit