- Build relationships with team members, key business, IT stakeholders, and engineering departments involved in the projects.- Manage expectations and provide details to complete end-to-end testing. - Work with the overall sales operations organization to ensure the integrity and continual improvement of the CPQ system- Review the Oracle Product Management Information System provides correct attributes for products to be set up and priced in ERP.- Promotes a positive team environment and maintain, problem-solving, and support for our common goals.- Admin for Oracle CPQ Cloud responsible for maintaining the channel products for configurators are updated. - Liaison between business and development team to troubleshoot issues and/or operational questions- Maintaining project prioritization, ensuring the needs and priorities of the overall business are being met.- Verify that requirements and test cases are signed off and solutions are agreed upon.- Review Submittal drawings and Proposal documents are completed successfully for the quote to be processed to customer.- Meet on a regular basis with Offering Managers and Off-Shore team to discuss each project and document within Service Now, discuss any new products updates for configurations.- Verify BOM processes to Commerce in Quote. - End to end and User Acceptance Testing.

- Developed relationships with product managers to understand their business requirements and products.- Work closely with off-shore team members discussing technical specification documents.- Update User Stories in ALM and Service Now for the needs of the business.- CPQ (Configure, Price, Quote) implementing and supporting Oracle CPQ Cloud. Responsible for defining and enforcing CPQ system and business requirements gathering standards.- Maintaining project prioritization, ensuring the needs and priorities of the overall business are being met.- Be able to troubleshoot and use problem solving skills in providing solutions.- Review and update documents for configuration as they may need changes. - Provide level 2 support to answer questions in fixes for pricing for Wave 2 and Wave 3 configurators. - Communicate with various business units for enhancements.

Process Sales and Marketing Leads using Epicor ERP 10. Responsible for qualifying trade show leads and enter into Customer Relationship Manager system. Knowledge of creating dashboards, troubleshooting issues with case resolution, and KPI reporting. Use Epicor DMT tool to import and update customer and contact information. Distribute Sales Demo units to customers worldwide. Manage Net Promoter Score (NPS) Survey for improved customer satisfaction results using Survey Gizmo. NetSuite CRM Administrator..

Partnered with Marketing Managers, Product Management and Sales to define target audiences, managing frequency of customer/prospect touches, and preserving health of database. Provide reports to Marketing Managers and Sales regarding open rates, track links, and opt outs. Strong rapport with customers, agencies, and personnel that is based on knowledge, professionalism, and integrity.

Executed technical assessments of customer requirements and provided solution recommendations to meet their needs.Provided EDI support to customers, upgraded software, and assisted in communications protocols to ensure connectivity.Tested with NAESB & GISB customers to ensure MDN verification processed successfully.Responsible for customer EDI Implementations.

EDI Coordinator Automotive Accounts Provided customer support to major automotive companies: Ford, General Motors, Chrysler, Honda and Mitsubishi.Point of contact for communicating via Electronic Data Interchange.

Active Duty: Cared for patients in the Intensive Care Unit and Orthopedic Ward. - Portsmouth Naval Hospital, VA 1986-1988Reserve Duty: Enlisted Evaluations Coordinator: Responsible for updating and maintenance for Fleet Hospital Unit. - Columbus, OH Navy and Marine Reserve Center 1988-1993