Steven Lorenc Email & Phone Number

Bloomington, Illinois, Us

Northbrook, Il, Us

New York, Ny, Us

2015 – 2016: Operations Supervisor, ClosingKey Leader in expanding closing unit through leading, training and coaching a team of 30+ specialists due to an increased workload. The results were: Reduced cycle times to close and fund loans to meet SLA and improve customer satisfaction by 3%2016 – 2017: Offshoring Manager, ClosingOffshored 200+ overseas employees in closing functions. Managed SLA of onboarded employees, assisted in training the local management, monitoring cycle times, metrics, and pipeline management.2018 – 2020: Team Manager, Support Functions & Subordinations,Owner of operating procedures and process improvements. Cut process time from start to finish by 5-8 business days, which resulted in closing and funding earlier, and higher customer service ratings.2020 – 2022: Learning & Development, CIB, Human ResourcesI took on 2 large projects resulting in the facilitation of 1,200 new and current learners due to a critical business change management strategy. I consistently collaborated with parts of the business doing side by sides in order to gain a better perspective and material when delivering.2022 – 2023: Project Manager, Human ResourcesDeveloped and maintained over 70 Virtual Instructor Led Training (VILT) sessions per series, 8 series per year.Created and Maintained production reports to identify trends.2022 – 2023: Project Manager, Middle Office, Human ResourcesI created several training videos using Camtasia to support a critical business need due to a significant increase of new employees. These videos have been used to onboard new hires to meet deadlines and exceed shareholder expectations. I also built a learning activity and supporting video around a business tool, through alignment with SME and learning the tool to address the need.

I was "on call" with the school, I acted as a substitute School Nurse while attending school related to nursing.

Responsible for creating and maintaining production reports in order to identify trends for DIL.Create Job aides and process flows for the DIL in order to streamline the process.Provide technical support for my team and others with systems and software issues.Regularly rewarded acknowledgements including People’s Choice and Team Impact Awards.In charge of Day one employees coming in making sure trainings and systems were ready on day oneReview FHA Deed in Lieu files and work between the homeowners, attorneys and others associated with the each file.Provide technical support for my team and others with systems and software issues.

New York, Ny, Us

Processed multi-million dollar workers compensation, General Liability and Commercial Auto policies while providing communications to our insured, underwriters, auditors and legal department via mail, phone, fax, e-link and e-mail. Completed audits within appropriate deadlines.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor'S In Business Managment, Business, Management, Marketing, And Related Support Services

Associate Of Arts (Aa), Physiology, General

Associate'S Degree, General/Psychology

Business Administration And Management, General