Steven Lucibello Email & Phone Number

Elmwood Park, Nj, Us

Elmwood Park, Nj, Us

Mahwah, New Jersey, Us

• Support of over 125 clients ranging from 10-100 users each with daily IT activities including software installations, hardware troubleshooting, virus/malware removal, security training, and onboarding/offboarding procedures• Onsite installation and maintenance of firewalls, servers, workstations, switches, access points, NAS and tape backup solutions, DVR/NVR and security cameras• Configured and managed Windows domain environments, ensuring seamless integration and security of network resources• Implemented and maintained Microsoft 365 solutions, improving collaboration and productivity across multiple organizations• Trained and mentored over 6 new employees on support processes, procedures, and knowledge base, improving team performance and cohesion

Secaucus, New Jersey, Us

• Responsible for final hardware/software testing of servers before shipment to customers such as Microsoft, Amazon, and Verizon• Configure rack-mounted switches from multiple vendors, including Cisco, Mellanox, and Arista• Perform system updates and verification, execution of system test scripts and processes, identify error codes, and perform system failure analysis and repair accordingly• Manage/escalate issues impacting systems in test and communicate to Peer technicians, Team Lead and Supervisors• Work with extended team to identify and execute process improvements / 5S actions

• Install, troubleshoot, and support Windows computers in peer-to-peer Active Directory environment, including backup to individual PC’s on company intra-network• Install, troubleshoot, and support peripherals, software, and services including printers, MS Office, remote access, telephone systems, etc.• Keep updated and follow cyber-security best practices• Work with vendors and others to resolve issues and complete projects• Perform regular upgrades to ensure systems remain updated• Assist with company security and audits

• Responsible for installation and maintenance of all IT-related infrastructure throughout both buildings, including, but not limited to, POS systems, network cabling, security cameras and DVR systems, laptops/desktops, access points, credit card machines, televisions, satellite/cable systems and sound systems.• Assist personnel with installation, configuration and ongoing usability of all systems and hardware• Provide user access, administration, e-mail service, and technical support for all employees• Ensure daily backups of all databases and sensitive data, conduct weekly data integrity and fail-over testing• Maintain and update work instructions and procedure guidelines for user operational tasks• Manage day-to-day operations of the liquor store, schedule/hire employees, meet with vendors, maintain inventory, accept deliveries, run lottery machines, checkout customers, and provide wine/alcohol recommendations.

Toronto, On, Ca

• Administration and maintenance of over 1200+ servers, consisting of Microsoft IIS, SQL, DNS, WINS, MSMQ, SMTP, and FTP server systems spread across multiple data centers.• Manage daily SQL and TSM tape backup jobs and tape rotation.• Proximity services including daily operations, monitoring, and fault detection of IT systems and components.• Provide Incident Management, Incident Coordination, and Incident Communication for all incidents, requests, problems, and changes to appropriate groups on portfolio of infrastructures and shared services.• Produce and maintain documentation as per departmental document control standards, including support documents, project plans, status reports, and metrics.• Operations management functions which include periodic datacenter floor walks, Business Continuity Planning, Asset Compliance Audits, Power Down Testing, Service Failover Testing, and ISO Compliance Audits.• Support real-time, proprietary contribution systems and applications for high-profile clients such as Baring Asset Management, Credit Suisse First Boston, Deutsche Bank, HSBC, Merrill Lynch, Fortis, JP Morgan, Morgan Stanley, PIMCO, TheMarkets.com and Zurich Scudder Investments.

Sandviken, Gästrikland, Se

• Provide phone and e-mail based technical support to a growing global organization while ensuring a constant high level of customer satisfaction.• Ensure customers have the resources, applications, and tools needed to perform daily job functions.• Process software installations, hardware upgrades, and orders of IT related peripherals and infrastructure.• Demonstrate high-level analytical and critical thinking skills to resolve urgent customer issues and problems.• Support and train new service desk analysts, along with creating and maintaining application and support documentation for company provided hardware and software.

Ramsey, Nj, Us

• Ensure network stability, internet access, and software functionality over 6 campuses.• Maintain all computer workstations, printers, and infrastructure for students and employees.• Provide cost-effective solutions for future software deployment and campus hardware upgrades.• Design and build networks to provide student and teacher functionality with the most efficient solutions for optimal productivity.• Troubleshoot problems as they arise with system programs and applications to maximize workflow.

• Maintain and upgrade all PC hardware, software, and network operating systems.• Analyze, evaluate, and plan network systems to achieve optimal efficiency and workflow for all users.• Review backup systems and procedures to ensure protection of critical systems and employee data.• Troubleshoot, research, and resolve problems related to project specifications and capabilities.• Communicate with vendors on installations, maintenance, problems, and incident resolution.

Computer Network System Technician Certificate Program, Computer Systems Networking And Telecommunications

Academic Certificate, Network Systems Professional

Computer Science